Community standards

Overview

Guruu is a global network of tutors, mentors, instructors, consultants, coaches, and service professionals who use the platform to share knowledge and empower others.
Our community thrives on diversity, respect, and professionalism. Every interaction—whether in a live session or online communication—contributes to the culture we build together.

These Community Standards outline the behaviour expected of everyone using Guruu. They are not laws, but they guide our policies and reflect our shared values of respect, safety, acceptance, and integrity.

These standards evolve as our community grows. The examples below illustrate prohibited behaviours but are not exhaustive. If you encounter conduct that violates these guidelines, please report it to help@guruu.co.

Definition: In this document, “learner” refers to any user who books and pays for a session on Guruu.

1. Integrity and Authenticity

Trust is the foundation of the Guruu marketplace. Every profile, session, and message must represent you and your skills truthfully.

Misrepresentation

Misrepresentation includes any false, misleading, or incomplete statement—whether deliberate or negligent.

Do not:

  • Use a fake name, photo, gender, or location.

  • Present forged or false documents when verifying identity.

  • Misstate your qualifications, experience, or education.

  • Offer licensed or regulated services without the required credentials.

  • Copy another user’s profile text, media, or branding.

  • Change agreed pricing outside the platform or after confirmation (“bait-and-switch”).

  • Allow another person to attend or appear in a booked session without the learner’s written consent.

  • Use non-original photos, videos, or promotional materials.

2. Spam and Platform Misuse

Guruu’s messaging tools exist to support genuine learning and collaboration.

Do not:

  • Send unsolicited or repetitive messages unrelated to an active session.

  • Distribute mass, promotional, or misleading communications.

  • Use Guruu messages to advertise outside websites, products, or services.

3. Prohibited Services

Guruu welcomes a wide range of knowledge categories—but certain services are strictly prohibited for legal, financial, or ethical reasons.
The list below is illustrative, not exhaustive.

Illegal or Financially Risky Services

Do not offer or request:

  • Any illegal service or assistance with unlawful acts.

  • Fake or forged documents (IDs, licences, bank statements, etc.).

  • Services requiring access to another user’s financial accounts or data.

  • Loans, donations, or investment schemes.

  • Trading signals, financial forecasts, or high-risk speculative advice.

Piracy, Hacking, and Third-Party Violations

Do not offer or request:

  • Hacking, cracking, or account-recovery services.

  • Pirated or unlicensed software, media, or templates.

  • Any service that breaches a third party’s terms of service.

Misleading or Fraudulent Services

Do not post or request:

  • Fake reviews, testimonials, or engagement (followers, likes, views, etc.).

  • Deepfakes or AI-generated content designed to deceive.

  • Services guaranteeing outcomes beyond your control.

Academic and Homework Services

To uphold academic integrity, Guruu prohibits completing coursework or assessments on behalf of learners.

Do not offer or request:

  • Essays, bibliographies, recommendation letters, or college application materials.

  • Homework or project completion in any form.

4. Objectionable Content and Conduct

Guruu is an inclusive community. We do not tolerate language or behaviour that targets individuals or groups based on race, ethnicity, gender, sexual orientation, religion, age, disability, marital status, or political affiliation.

Do not:

  • Use profane, violent, or dehumanising language.

  • Publish or request discriminatory content.

  • Refuse to work with someone because of a protected characteristic.

Adult Content and Sexual Activity

Explicit sexual or pornographic material has no place on Guruu. Violations are reported to relevant authorities.

Do not:

  • Share or request nudity or sexually explicit content.

  • Offer or request sexual, fetish, or erotic services or chats.

Violence and Criminal Behaviour

Do not:

  • Threaten, incite, or encourage violence or unlawful acts.

  • Use Guruu to organise or promote criminal activity.

Self-Harm

If you encounter someone expressing suicidal thoughts or intent to self-harm, encourage them to seek professional help immediately.
For global support resources, visit OpenCounseling.

5. Video Sessions and Recordings

All Guruu sessions are automatically recorded for safety and dispute resolution. Recordings are available to both parties via their dashboards and may be deleted periodically to manage storage capacity.

Do not:

  • Share, post, or distribute session recordings without the written consent of every participant.

  • Use recordings for public or promotional purposes without authorisation.

Guruu will only review recordings if submitted as evidence in a complaint or dispute.

6. Reviews and Ratings

Reviews help learners make informed choices and help Guruus grow their reputations.

Reviews must be:

  • Honest, factual, and relevant to the session experience.

  • Free of personal attacks, harassment, or privacy violations.

If a review violates these Standards, it may be challenged or removed at Guruu’s discretion.

7. Reporting Violations

Maintaining trust requires shared responsibility. If you observe behaviour or content that breaches these standards, report it immediately to help@guruu.co.

By following these Community Standards, we ensure Guruu remains a safe, inclusive, and professional space for learning and knowledge exchange.

Last Updated: October 2025