Terms

Effective Date: November 27, 2025

Thank you for being part of the Guruu community. These Terms of Use (“Terms”) govern your access to and use of Guruu.co, its mobile applications, and related services (collectively, “Guruu,” “the Platform,” “we,” or “us”).

By accessing or using Guruu, you agree to these Terms and all policies that form part of them, including the Privacy Policy, Community Standards, Payment Policy, and Intellectual Property Policy (collectively, the “Platform Policies”).
These Platform Policies are incorporated by reference and have the same legal force as these Terms.
If you do not agree, please discontinue use of the Platform.

1. Key Terms

  • Learner (User / Buyer): A user who books and pays for sessions.

  • Guruu (Service Provider / Seller): A user who offers their time and expertise for a fee.

  • Guardian / Parent: An adult who creates or manages an account on behalf of a minor (under 18 years old). The guardian is the legal contracting party responsible for the minor’s activity, payments, and compliance with these Terms.

  • Booking: The act of reserving a session through the Platform.

  • Session: A one-on-one meeting between a Learner and a Guruu conducted via the Guruu video system.

Creating an account on Guruu is free.

2. Eligibility & Account Responsibilities

  • You must be at least 15 years old to participate as a Service Provider (“Guruu”). For example, a high-school or middle-school student may tutor younger children, provided they comply with Guruu’s guidelines and local laws.

  • All users under 18, whether Learners or Guruus, must have their account created and managed by a parent or legal guardian.

  • The guardian is the legal contracting party and is responsible for all payments, conduct, and compliance with these Terms. Guruu may request verification or proof of parental consent at any time.

  • You are responsible for maintaining accurate information and keeping your login credentials secure.

  • Creating multiple accounts, impersonating others, or using Guruu for fraudulent purposes is strictly prohibited.

  • Guruu reserves the right to suspend or terminate any account that violates these Terms or related policies.

2.1 Account Deletion

If you request to delete your account, Guruu will deactivate your profile and remove or anonymise personal information in accordance with our Privacy Policy. However, deleting your account does not delete session recordings, booking records, dispute logs, or messages that Guruu is required to retain for:

  • safety investigations,

  • dispute resolution,

  • chargeback defence,

  • legal or compliance obligations.

Recordings linked to past bookings remain accessible to the Service Provider for the applicable retention period (up to 180 days, or longer if safety-flagged), even if the buyer’s account has been deleted.
This ensures fairness, evidence preservation, and compliance with banking and regulatory rules.

3. User-Generated Content (UGC)

Guruu is a user-generated content (UGC) platform. All content uploaded by users—including text, photos, videos, and session materials—belongs to the user who created it.

By posting content on Guruu, you agree that:

  • You own or have the legal right to share the content.

  • You grant Guruu a non-exclusive, worldwide, royalty-free, transferable licence to host, display, reproduce, and distribute your content as necessary to operate, promote, and improve the Platform.

  • You waive any moral rights to the extent permitted by law.

  • You grant Guruu the right to use your reviews, testimonials, or other public content for promotional or informational purposes.

  • You are solely responsible for your content and for ensuring that it complies with intellectual-property laws and our Community Standards.

  • Guruu does not pre-screen, supervise, or endorse user-generated material and assumes no responsibility or liability for content posted by users.

We may remove or restrict content that violates laws or Platform Policies.
If you believe your intellectual-property rights have been violated, please see our Intellectual Property Claims Policy.

4. Pricing & Payments

  • The minimum booking rate is USD $20 (or the equivalent amount in local currency) per hour.

  • Learners pay for sessions in advance through Guruu’s secure payment system.

  • Upon completion, Guruu releases 85% of the session fee to the Guruu, after deducting Guruu’s platform commission; and credit-card processing fees imposed by third-party providers (e.g., Stripe).

  • Payments and communication must occur through the Guruu Platform. Attempting to pay, contact, or schedule sessions outside Guruu may result in suspension or permanent removal.

    Guruu acts as a limited payment-collection agent to facilitate transactions but is not a party to the contract between Learners and Guruus.

    All payments, refunds, and commissions are subject to the Payment Policy and applicable laws.

    Guruu may withhold or report earnings as required by local or international tax authorities. Guruus are solely responsible for declaring and paying their own taxes.

5. Bookings & Cancellations

  • Guruus are expected to honour confirmed bookings. Repeated or unjustified cancellations may impact account status.

  • Learners may cancel sessions in accordance with the Guruu’s chosen cancellation policy.

  • If a Learner misses a session without notice, the full payment may be released to the Guruu.

  • Refunds are processed according to the Payment Policy and applicable consumer laws.

  • Learners must raise any dispute or refund request within three (3) days of session completion.

6. Service Disruptions, Force Majeure & Technical Issues

  • Guruu uses Twilio and other third-party tools to deliver video conferencing and messaging services.

While we strive for uninterrupted access, technical issues can occur due to factors outside Guruu’s control, including:

  • internet outages, device or hardware failure;

  • third-party service interruptions; or

  • events of force majeure such as natural disasters, cyber attacks, labour disputes, or regulatory restrictions.

Guruu is not responsible for loss of service, earnings, or data due to such disruptions.

If a session is materially affected by a verified technical issue not caused by either party, Guruu will review the case. Guruus agree to either: re-run the session at no additional cost, or offer a refund, at Guruu’s discretion.

7. Regulatory Compliance (Cross-Border Use)

Guruu Labs LLC is incorporated in the United States and operates globally.
Users are responsible for ensuring that their use of the Platform is lawful within their own jurisdiction, including compliance with export controls, age restrictions, and professional licensing requirements.

8. Reviews & Ratings

  • Learners can review and rate Guruus after sessions.

  • Reviews must be honest, respectful, and compliant with our Community Standards.

  • Guruu may remove or moderate reviews that are false, defamatory, or abusive.

  • By posting a review, you grant Guruu permission to display it publicly for promotional or informational use.

9. Conduct & Prohibited Activities

All users must:

  • Communicate respectfully and professionally;

  • Keep all interactions and transactions within Guruu; and

  • Follow all applicable laws and the Community Standards.

You must not:

  • Offer or request illegal, explicit, or unethical services;

  • Circumvent fees or payments;

  • Use Guruu to send spam or collect data;

  • Engage in plagiarism, impersonation, or IP violations; or

  • Interfere with platform security or manipulate the review system.

  • Share or distribute session recordings without written consent from all participants, except for guardian review of a minor’s session.

Violations may result in suspension, removal, or legal action.

10. Dispute Resolution, Mediation & Arbitration

Guruu encourages Learners and Guruus to resolve disagreements directly wherever possible.

If a dispute cannot be resolved, Guruu may, at its discretion, review the matter and determine appropriate actions, including partial or full refunds, account adjustments, or other remedies.

10.1 AI-Assisted Review
Guruu may use artificial intelligence or automated tools to assist in evaluating evidence, communication history, or session recordings to support a fair outcome.
All AI-assisted assessments are reviewed and confirmed by a human moderator before a decision is finalised.

10.2 Platform Mediation Finality
Guruu’s decision in a mediation context is final for Platform purposes, meaning it determines payout, refund, or account-status outcomes within Guruu.
This internal decision does not limit either party’s right to pursue legal or regulatory remedies outside the Platform.

10.3 Arbitration Requirement
Before commencing court proceedings, both parties agree to attempt mediation or binding arbitration in Melbourne, Victoria, Australia, conducted in English under the Arbitration Rules of the Australian Centre for International Commercial Arbitration (ACICA).
The arbitration award may be entered in any court having jurisdiction, but all proceedings must occur in Victoria, Australia.
Users waive any right to participate in a class action or to bring claims in any other jurisdiction.

10.4 Liability Disclaimer
Guruu is a neutral facilitator and is not legally responsible for the conduct or outcomes of user-to-user interactions, including the quality, timing, or accuracy of any service delivered by users. Guruu is not liable for any loss arising from a user’s failure to download or retain copies of their session recordings before deletion under the retention schedule described in these Terms.

11. Independent Contractor Relationship

  • Guruus are independent contractors, not employees, partners, or agents of Guruu Labs LLC.

  • They are solely responsible for their representations, taxes, and maintaining any professional licensing or insurance required for their field.

  • Guruu does not control or guarantee the content, quality, timing, or outcome of services delivered by Guruus.

12. Platform Disclaimer & Limitation of Liability

  • Guruu provides a neutral marketplace that connects users.

  • We do not supervise, direct, or control users’ behaviour and are not responsible for any acts, omissions, or representations made by users on or off the Platform.

  • We do not guarantee the quality, accuracy, or reliability of any user-provided content or service.

  • Use of Guruu is at your own risk.

To the fullest extent permitted by law:

  • Guruu Labs LLC and its affiliates are not liable for damages, including loss of income, data, goodwill, or reputation, arising from use of the Platform or third-party tools.

  • Guruu’s total aggregate liability to any user shall not exceed the lesser of AUD $100 or the total Platform fees paid by that user during the preceding twelve (12) months.

13. Insurance & Professional Responsibility

Guruu does not provide indemnity or liability insurance for users.
Service Providers are encouraged to maintain appropriate insurance and comply with professional licensing standards relevant to their field.

14. Data Protection & Privacy

Your use of Guruu is governed by our Privacy Policy and Cookie Policy, which explain how we collect, use, and protect information.
By using Guruu, you consent to:

  • session recordings for safety and dispute resolution;

  • storage and processing of personal data in the United States or other jurisdictions; and

  • data retention and cross-border transfer as described in the Privacy Policy.

14.1 Session Recording Review & Evidence Use

To maintain a safe learning environment, protect users, and resolve disputes fairly, sessions on Guruu may be automatically recorded. By using the Platform, you understand and agree to the following:

Limited Access to Recordings
Session recordings are accessible only to:
(a) authorised Guruu staff for safety reviews, quality assurance, fraud prevention, and dispute resolution;
(b) Guruu’s payment processor (such as Stripe) when necessary to investigate or resolve a payment dispute or chargeback; and
(c) the buyer’s or provider’s issuing bank, if Stripe forwards the evidence as part of a chargeback review.

Purpose Limitation
Recordings are used solely for:

  • verifying session attendance and completion
  • resolving platform disputes (Tier 0, Tier 1, Tier 2)
  • responding to chargebacks
  • enforcing Community Standards
  • investigating safety concerns
  • compliance with legal obligations

No Public Disclosure
Recordings are never used for marketing, never made public, and never shared with other users except as required for dispute resolution.

Chargebacks
If you file a chargeback or external payment dispute, you authorise Guruu to submit session recordings, logs, communications, account activity, and other relevant data to our payment processor and, where applicable, your issuing bank.

Guardian-Managed Accounts
If a learner or guruu is under 18, only the registered parent or guardian may access or receive information relating to the session recording, dispute evidence, or chargeback documentation. Minors may report concerns but are not the legal decision-maker.

Recordings may be archived, compressed, or migrated between secure storage systems during the retention period, provided user access rules remain unchanged. Such changes do not alter the permitted uses or confidentiality obligations described in these Terms.

14.2 Session Recording Retention & Storage

All sessions on Guruu are automatically recorded. Recording is a mandatory safety, quality, and dispute-resolution requirement for anyone using the Platform. By using Guruu, you consent to the creation, storage, and restricted review of session recordings as described below.

Retention Period

Session recordings are retained for up to 180 days from the date of the session to allow for:

  • dispute resolution (Tier 0–Tier 2)

  • chargeback defence

  • guardian oversight for minor accounts

  • safety and policy investigations

After 30 days, recordings may be archived in a lower-resolution format or moved to secure alternative storage to manage capacity.

Recordings may be deleted after 180 days unless the session is subject to a safety flag, legal request, or other compliance requirement. In serious cases—such as suspected abuse, grooming, harassment, or criminal behaviour—recordings and related logs may be retained for 5–7 years consistent with legal and child-safety best practices.

User Download

Recordings may be available for download by authorised buyers, guardians, or providers. Guruu does not guarantee permanent access and may delete recordings in accordance with this policy. Users are encouraged to save local copies for their own reference.

Restrictions on Sharing

Session recordings may not be shared publicly, posted online, or distributed to third parties without the written consent of all participants, except where a parent or guardian reviews recordings involving a minor.
Unauthorised sharing or misuse of recordings may result in account suspension or legal action.

Access & Review

Recordings may be accessed only by:

  • participants in the session (buyer/guardian and provider);

  • authorised Guruu staff for dispute resolution, safety review, fraud prevention, or compliance;

  • Stripe, issuing banks, or law-enforcement agencies when necessary to resolve a payment dispute or legal matter.

Recordings are never used for marketing or public distribution.

15. Recording Policy Summary

To maintain a safe, transparent, and trustworthy learning environment, all sessions conducted through Guruu are automatically recorded. Recording is a mandatory feature of the Platform and is required for dispute resolution, safety, quality assurance, and chargeback defence. By using Guruu, you agree to the following summary of how session recordings are handled.

15.1 Why Sessions Are Recorded

Recordings help ensure that:

  • sessions are delivered safely and professionally;

  • disputes can be reviewed fairly and based on evidence;

  • minors are protected through guardian oversight;

  • chargebacks and fraud claims can be resolved using verifiable session history; and

  • learners can revisit important concepts or instructions shared during their session.

Recordings are never used for marketing or public distribution.

15.2 Who Can Access Recordings

Recordings are accessible only to:

  • the learner or, for minors, their registered parent or guardian;

  • the Service Provider who delivered the session;

  • authorised Guruu staff involved in dispute resolution, safety investigations, fraud prevention, or compliance;

  • Stripe, issuing banks, or law-enforcement agencies where necessary to resolve a chargeback, fraud report, or legal request.

Recordings may not be publicly shared or reposted without the written consent of all participants, except where a parent or guardian reviews a child’s session.

15.3 How Long Recordings Are Stored

Recordings are retained for up to 180 days from the date of the session. Retention occurs in two phases:

  • First 30 days:
    Recordings are stored in full quality and available for download.

  • Day 30–180:
    Recordings may be archived in a lower-resolution format or moved to secure alternative storage to manage capacity, while remaining suitable for review, disputes, and chargebacks.

After 180 days, recordings may be permanently deleted unless the session is subject to:

  • a safety or misconduct investigation;

  • a legal or law-enforcement request; or

  • other compliance requirements.

In serious or safety-critical cases (e.g., harm, abuse, grooming, or criminal behaviour), recordings and related logs may be retained securely for 5–7 years in accordance with child-safety and legal best practice.

15.4 Account Deletion and Recording Access

Deleting your Guruu account does not delete session recordings or booking records that Guruu is required to retain for safety, dispute, chargeback, or compliance purposes. If you delete your account:

  • recordings remain accessible to the Service Provider for the applicable retention period;

  • Guruu may continue to store recordings until the retention period expires;

  • your personal information in connection with the account may be anonymised in accordance with our Privacy Policy.

15.5 Downloading Recordings

Recordings may be available for download from your dashboard shortly after a session ends. Users are encouraged to save recordings locally for future reference, as Guruu does not guarantee permanent access and may delete recordings after the retention period.

16. Indemnity

You agree to indemnify and hold harmless Guruu Labs LLC, its affiliates, officers, and employees from any claims, damages, or expenses (including legal fees) arising from:

  • your use or misuse of the Platform;

  • your violation of these Terms or applicable law; or

  • your infringement of another user’s rights.

17. Modifications & Policy Updates

Policy Updates
Guruu may amend these Terms or any Platform Policy (including the Community Standards, Payment Policy, and Privacy Policy) from time to time. Changes take effect once published on Guruu.co. We will notify users via email or in-platform notice of any material updates. 
Material updates—those that significantly affect user rights or obligations—will be notified via email or in-platform notice.
Minor or editorial changes, such as improvements to wording, formatting, or examples, may be made without separate notice.
Continued use of the Platform after any update constitutes acceptance of the revised version.

18. Contact Us

For any questions or concerns regarding these Terms, contact us at:
📧 help@guruu.co

Acknowledgement

By using Guruu, you acknowledge that you have read, understood, and agreed to these Terms of Use.