Terms

Effective Date: November 10, 2025

Thank you for being part of the Guruu community. These Terms of Use (“Terms”) govern your access to and use of Guruu.co, its mobile applications, and related services (collectively, “Guruu,” “the Platform,” “we,” or “us”).

By accessing or using Guruu, you agree to these Terms and all policies that form part of them, including the Privacy Policy, Community Standards, Payment Policy, and Intellectual Property Policy (collectively, the “Platform Policies”).
These Platform Policies are incorporated by reference and have the same legal force as these Terms.
If you do not agree, please discontinue use of the Platform.

1. Key Terms

  • Learner (User / Buyer): A user who books and pays for sessions.

  • Guruu (Service Provider / Seller): A user who offers their time and expertise for a fee.

  • Guardian / Parent: An adult who creates or manages an account on behalf of a minor (under 18 years old). The guardian is the legal contracting party responsible for the minor’s activity, payments, and compliance with these Terms.

  • Booking: The act of reserving a session through the Platform.

  • Session: A one-on-one meeting between a Learner and a Guruu conducted via the Guruu video system.

Creating an account on Guruu is free.

2. Eligibility & Account Responsibilities

  • You must be at least 15 years old to participate as a Service Provider (“Guruu”). For example, a high-school or middle-school student may tutor younger children, provided they comply with Guruu’s guidelines and local laws.

  • All users under 18, whether Learners or Guruus, must have their account created and managed by a parent or legal guardian.

  • The guardian is the legal contracting party and is responsible for all payments, conduct, and compliance with these Terms. Guruu may request verification or proof of parental consent at any time.

  • You are responsible for maintaining accurate information and keeping your login credentials secure.

  • Creating multiple accounts, impersonating others, or using Guruu for fraudulent purposes is strictly prohibited.

  • Guruu reserves the right to suspend or terminate any account that violates these Terms or related policies.

3. User-Generated Content (UGC)

Guruu is a user-generated content (UGC) platform. All content uploaded by users—including text, photos, videos, and session materials—belongs to the user who created it.

By posting content on Guruu, you agree that:

  • You own or have the legal right to share the content.

  • You grant Guruu a non-exclusive, worldwide, royalty-free, transferable licence to host, display, reproduce, and distribute your content as necessary to operate, promote, and improve the Platform.

  • You waive any moral rights to the extent permitted by law.

  • You grant Guruu the right to use your reviews, testimonials, or other public content for promotional or informational purposes.

  • You are solely responsible for your content and for ensuring that it complies with intellectual-property laws and our Community Standards.

  • Guruu does not pre-screen, supervise, or endorse user-generated material and assumes no responsibility or liability for content posted by users.

We may remove or restrict content that violates laws or Platform Policies.
If you believe your intellectual-property rights have been violated, please see our Intellectual Property Claims Policy.

4. Pricing & Payments

  • The minimum booking rate is USD $20 (or the equivalent amount in local currency) per hour.

  • Learners pay for sessions in advance through Guruu’s secure payment system.

  • Upon completion, Guruu releases 85% of the session fee to the Guruu, after deducting Guruu’s platform commission; and credit-card processing fees imposed by third-party providers (e.g., Stripe).

  • Payments and communication must occur through the Guruu Platform. Attempting to pay, contact, or schedule sessions outside Guruu may result in suspension or permanent removal.

    Guruu acts as a limited payment-collection agent to facilitate transactions but is not a party to the contract between Learners and Guruus.

    All payments, refunds, and commissions are subject to the Payment Policy and applicable laws.

    Guruu may withhold or report earnings as required by local or international tax authorities. Guruus are solely responsible for declaring and paying their own taxes.

5. Bookings & Cancellations

  • Guruus are expected to honour confirmed bookings. Repeated or unjustified cancellations may impact account status.

  • Learners may cancel sessions in accordance with the Guruu’s chosen cancellation policy.

  • If a Learner misses a session without notice, the full payment may be released to the Guruu.

  • Refunds are processed according to the Payment Policy and applicable consumer laws.

  • Learners must raise any dispute or refund request within three (3) days of session completion.

6. Service Disruptions, Force Majeure & Technical Issues

  • Guruu uses Twilio and other third-party tools to deliver video conferencing and messaging services.

While we strive for uninterrupted access, technical issues can occur due to factors outside Guruu’s control, including:

  • internet outages, device or hardware failure;

  • third-party service interruptions; or

  • events of force majeure such as natural disasters, cyber attacks, labour disputes, or regulatory restrictions.

Guruu is not responsible for loss of service, earnings, or data due to such disruptions.

If a session is materially affected by a verified technical issue not caused by either party, Guruu will review the case. Guruus agree to either: re-run the session at no additional cost, or offer a refund, at Guruu’s discretion.

7. Regulatory Compliance (Cross-Border Use)

Guruu Labs LLC is incorporated in the United States and operates globally.
Users are responsible for ensuring that their use of the Platform is lawful within their own jurisdiction, including compliance with export controls, age restrictions, and professional licensing requirements.

8. Reviews & Ratings

  • Learners can review and rate Guruus after sessions.

  • Reviews must be honest, respectful, and compliant with our Community Standards.

  • Guruu may remove or moderate reviews that are false, defamatory, or abusive.

  • By posting a review, you grant Guruu permission to display it publicly for promotional or informational use.

9. Conduct & Prohibited Activities

All users must:

  • Communicate respectfully and professionally;

  • Keep all interactions and transactions within Guruu; and

  • Follow all applicable laws and the Community Standards.

You must not:

  • Offer or request illegal, explicit, or unethical services;

  • Circumvent fees or payments;

  • Use Guruu to send spam or collect data;

  • Engage in plagiarism, impersonation, or IP violations; or

  • Interfere with platform security or manipulate the review system.

Violations may result in suspension, removal, or legal action.

10. Dispute Resolution, Mediation & Arbitration

Guruu encourages Learners and Guruus to resolve disagreements directly wherever possible.

If a dispute cannot be resolved, Guruu may, at its discretion, review the matter and determine appropriate actions, including partial or full refunds, account adjustments, or other remedies.

10.1 AI-Assisted Review
Guruu may use artificial intelligence or automated tools to assist in evaluating evidence, communication history, or session recordings to support a fair outcome.
All AI-assisted assessments are reviewed and confirmed by a human moderator before a decision is finalised.

10.2 Platform Mediation Finality
Guruu’s decision in a mediation context is final for Platform purposes, meaning it determines payout, refund, or account-status outcomes within Guruu.
This internal decision does not limit either party’s right to pursue legal or regulatory remedies outside the Platform.

10.3 Arbitration Requirement
Before commencing court proceedings, both parties agree to attempt mediation or binding arbitration in Melbourne, Victoria, Australia, conducted in English under the Arbitration Rules of the Australian Centre for International Commercial Arbitration (ACICA).
The arbitration award may be entered in any court having jurisdiction, but all proceedings must occur in Victoria, Australia.
Users waive any right to participate in a class action or to bring claims in any other jurisdiction.

10.4 Liability Disclaimer
Guruu is a neutral facilitator and is not legally responsible for the conduct or outcomes of user-to-user interactions, including the quality, timing, or accuracy of any service delivered by users.

11. Independent Contractor Relationship

  • Guruus are independent contractors, not employees, partners, or agents of Guruu Labs LLC.

  • They are solely responsible for their representations, taxes, and maintaining any professional licensing or insurance required for their field.

  • Guruu does not control or guarantee the content, quality, timing, or outcome of services delivered by Guruus.

12. Platform Disclaimer & Limitation of Liability

  • Guruu provides a neutral marketplace that connects users.

  • We do not supervise, direct, or control users’ behaviour and are not responsible for any acts, omissions, or representations made by users on or off the Platform.

  • We do not guarantee the quality, accuracy, or reliability of any user-provided content or service.

  • Use of Guruu is at your own risk.

To the fullest extent permitted by law:

  • Guruu Labs LLC and its affiliates are not liable for damages, including loss of income, data, goodwill, or reputation, arising from use of the Platform or third-party tools.

  • Guruu’s total aggregate liability to any user shall not exceed the lesser of AUD $100 or the total Platform fees paid by that user during the preceding twelve (12) months.

13. Insurance & Professional Responsibility

Guruu does not provide indemnity or liability insurance for users.
Service Providers are encouraged to maintain appropriate insurance and comply with professional licensing standards relevant to their field.

14. Data Protection & Privacy

Your use of Guruu is governed by our Privacy Policy and Cookie Policy, which explain how we collect, use, and protect information.
By using Guruu, you consent to:

  • session recordings for safety and dispute resolution;

  • storage and processing of personal data in the United States or other jurisdictions; and

  • data retention and cross-border transfer as described in the Privacy Policy.

15. Indemnity

You agree to indemnify and hold harmless Guruu Labs LLC, its affiliates, officers, and employees from any claims, damages, or expenses (including legal fees) arising from:

  • your use or misuse of the Platform;

  • your violation of these Terms or applicable law; or

  • your infringement of another user’s rights.

17. Modifications & Policy Updates

Policy Updates
Guruu may amend these Terms or any Platform Policy (including the Community Standards, Payment Policy, and Privacy Policy) from time to time. Changes take effect once published on Guruu.co. We will notify users via email or in-platform notice of any material updates. 
Material updates—those that significantly affect user rights or obligations—will be notified via email or in-platform notice.
Minor or editorial changes, such as improvements to wording, formatting, or examples, may be made without separate notice.
Continued use of the Platform after any update constitutes acceptance of the revised version.

18. Contact Us

For any questions or concerns regarding these Terms, contact us at:
📧 help@guruu.co

Acknowledgement

By using Guruu, you acknowledge that you have read, understood, and agreed to these Terms of Use.