Terms

Guruu's Terms of Use

Last Update: March 2022

Welcome to guruu.co.

The following Terms of Use (these "Terms"), govern your access to and use of the guruu.co website and mobile application, including any content, functionality and services offered on or through guruu.co or the guruu mobile application (the "Site") by Chive Pty Ltd. (c/- Lawpath, Level 2, 23 Foster Street, Surry Hills NSW 2010, Australia) and its subsidiaries as applicable. Guruu, Chive Pty Ltd and its subsidiaries are collectively referred hereto as "Guruu.co" "we" or “Our” or “Its” or "us" and “you” or “user” or "Learner" or "Guruu" means you as a user of the Site.

Please read these Terms carefully before you start to use the Site. 

By using the Site, opening an account or by clicking to accept or agree to our “Collective Terms of Use” when this option is made available to you, you accept and agree, on behalf of yourself or on behalf of your employer or any other entity (if applicable), to be bound and abide by our “Collective Terms of Use”. Our “Collective Terms of Use” includes the Terms published on this page, plus our Community Standards, found here,  our Payment Terms found here,  and our Privacy Policy, found here, plus various FAQ pages in our Help Center.

If you do not want to agree to our “Collective Terms of Use”, you must not access or use the Site. For more detailed policies surrounding the activity and usage on the Site, please refer to our Community Standards and various FAQ and information pages in our Help Center.

 This Site is offered and available to users of all ages who wish to learn (a “Learner”) from a “Guruu” (a subject matter expert). The minimum age requirement for a Guruu is 15 years of age.

Guruu accounts are free to create. Users aged under 18 years of age (“Younger Users”) are not permitted to set up their own accounts.  Accounts for “Younger Users” must be established by parents or legal guardians. For more information, please see our information page about “Younger Users”.

 By using this Site, you represent and warrant that you (or your parent or guardian for users aged under 18 years of age) are of legal age to form a binding contract and meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Site.

Our Customer Support team is available if you have any questions regarding the Site or Collective Terms of Use. Contacting our Customer Support team can be performed by emailing help@guruu.co

The original language of our Collective Terms of Use, as well as all other texts throughout the Site, is English. If you use an online language translator, in case of conflicts between the original English version and any translation, the English version shall prevail.

Key Terms

 Buyers (or "Learners") are users who purchase services on guruu.co.

Sellers (or Service Providers or "Guruus") are users who offer to share knowledge and sell their time through guruu.co.

Users are both Guruus and Learners as a combined group.

Bookings is the act of reserving an available time slot.

Sessions is the act of a meeting between both participants: a Guruu and a Learner.

Time Slot is a length of time allotted as available for booking.

Offers is to present or proffer (something) for (someone) to accept or reject as desired.

Orders is the act of booking and paying for a session.

Services is the delivery of a session over the guruu.co platform.

 

Overview (Main terms, in a nutshell)

We let you use our site and services and, by using our Site, you agree that we can also stop you using our site and services if you breach our Collective Terms.

• Only registered users may buy and sell on guruu.co.
• Setting up an account is free-of-charge.
• In registering for an account, you agree to provide us with accurate, complete and updated information and must not create an account for fraudulent or misleading purposes.
• You are solely responsible for any activity on your account and for maintaining the confidentiality and security of your password.
• We are not liable for any acts or omissions by you in connection with your account.
• You are only permitted to have one account. Through your account, you may set up multiple accounts for your children (minors).
• Time slots on guruu.co may be offered at a base starting price of $15 per hour (USD).
• All pricing on guruu.co is shown in United States Dollars (USD).
• Sessions are designed as one-to-one activities, limited to two participants (one Guruu and one Learner). Guruu.co does not support 3 or more participants in a single session.
• Learners pay guruu.co in advance to secure a booking (see payment terms)
• Bookings are purchased through the Book Now button found on a Guruu's page.
• For fees and payment information, please read our payment terms.
• Guruus must fulfil their orders, and may not cancel bookings and/or sessions on a regular basis or without cause. Repeated cancellations will affect the Guruu's reputation and status.
• At our sole discretion, Guruus may gain account statuses (levels) based on their performance and reputation. Advanced levels may provide their owners with benefits, including preferential ranking in site search results.
• Users may not offer or accept payments using any method other than placing an order through guruu.co.
• Users found to be bypassing guruu.co may be subject to penalties, including account termination.
• We do not offer any Guruu or Learner protections for users that transact outside of guruu.co
• We retain the right to use Guruu and Learner experiences for guruu.co marketing and promotion purposes.
• We care about your privacy. You can read our Privacy Policy here. The Privacy Policy is part of our Collective Terms of Use and may be updated, without notice, from time to time.
• Users must comply with guruu.co community standards, which are a set of behavior rules and guidelines, applicable to the guruu.co community and marketplace. These are part of our Collective Terms of Use and may be updated, from time to time, without notice.
• We reserve the right to update any part of our Collective Terms of Use without notice.

 

GURUUS (SELLERS)

Basics

• Guruus (sellers) can set up an account for free.
• Before they can offer time slots on guruu.co, they are required to complete their biography. Biographical information contained in profiles, including level of experiences, skills and knowledge, must be truthful and accurate.
• The minimum age limit for a Guruu is 15 years old. For Guruus aged under 18 years of age, accounts must be set up by a parent or legal guardian.
• Guruus (sellers) offer sessions on guruu.co and allow Learners (buyers) to purchase their services.
• Guruu.co is a one-to-one platform, designed for two participants (one Guruu and one Learner). It does not support 3 or more participants.
• Each session you sell and successfully complete, accredits your account with a revenue equal to 85% of the fee you charge for your time.
• Guruu accredits Guruus (sellers) once an order is completed. See our “Orders” section below for a definition of a completed order.
• For more information about receiving payments, fees and taxes see the Payments Terms. 
• At the completion of a session, the Learner is prompted to leave their Guruu a rating and review.
• The Guruu’s rating is calculated as an aggregate based on the reviews posted by their Learners.
• In certain cases, exceedingly low ratings may lead to the suspension of the Guruu’s account.
• For security concerns, Guruu may temporarily disable a Guruu’s ability to withdraw revenue to prevent fraudulent or illicit activity. This may come as a result of security issues, improper behavior reported by other users, or associating associating multiple Guruu accounts to a single withdrawal provider.
• Guruus are not employees of guruu.co or Chive Pty Ltd. Guruus are independent contractors that are responsible for their own tax, insurance and other related obligations. They are not entitled to employee benefits, such as superannuation and leave entitlements.
• Guruus are responsible for obtaining a general liability indemnity insurance policy with coverage amounts that are sufficient to cover all risks associated with the performance of their services.
• Guruus have the option of verifying themselves by undertaking a third-party Digital ID verification process. If this option is chosen, and the Digital Verification is successful, Guruu.co will apply a verification badge to the Guruu’s profile.
• Parents or Guardians may request evidence that a Guruu is fit to work with minors (children). They may ask to view government-issued assessments and clearances. If a Guruu promotes that they hold such official clearances, it must be produced on demand.

 

Bookings and Sessions

• Guruus are allowed to make unlimited time slots available for booking.
• Sessions delivered on guruu.co are User Generated Content.
• Time Slots, Bookings, Sessions and/or users may be removed by Guruu from the Site for violations of our Collective Terms of Use, including our Community Standards, which may include (but are not limited to) the following violations and/or materials:
• Illegal or Fraudulent services
• Plagiarism, Copyright Infringement, Trademark Infringement, and/or violation of a third party's Terms of Use reported through our Intellectual Property Claims Policy found here.
• Adult oriented services, Pornographic, Inappropriate/Obscene
• Spam, nonsense, or violent or deceptive offers
• Offers misleading to Learners or others
• Offering to prepare academic works on behalf of Learners
• Repeated and exceedingly low-quality services
• Promoting the Guruu and/or Guruu offers through activities that are prohibited by any laws, regulations, and/or third parties' Terms of Use, as well as through any marketing activity that negatively affects our relationships with our users or partners.
• Time slots, bookings and sessions that are removed for violations mentioned above, may result in the suspension of the Guruu’s account.
• Services that are removed for violations are not eligible to be restored or edited.
• Services and/or Guruus may be removed from our Search feature due to poor performance and/or user misconduct.
• Users must not encourage interactions outside of the guruu.co platform. Guruu.co does not provide protection for users who interact outside of guruu.co. All information and file exchanges must be performed exclusively on Guruu.co’s platform. Users that promote platform disintermediation may be penalised at Guruu.co’s discretion. Penalties may include search ranking penalties and/or account suspension, amongst others.
• Statements on the Guruu’s profile (or materials, such as videos) that undermine or circumvent our Collective Terms of Use is prohibited.
• When making a time slot available, a Guruu is required to allocate their price for this time slot.
• A Guruu can choose their own cancellation policies from options provided by guruu.co. Cancellation policies are displayed on the Guruu’s profile and will be used to calculate refunds in the event of a cancellation.
• A Guruu may refuse a booking if the Learner has negative reviews (including being disrespectful towards other Guruus) or is in breach of our Community Standards.

Reviews and Ratings

Guruu is all about helping people leverage their skills. We seek to empower and reward top performing Guruus to help them to grow their business. Guruus who invest in self-promotion may achieve greater customer satisfaction. And, if they deliver on time and maintain high quality and ratings, guruu.co may reward them at its discretion. This may include, but is not limited to:

• Awarding Top Rated Guruu status to profiles.
• Preferential ranking in the guruu.co search engine.

 Guruus that cannot or do not maintain their high-quality service, experience a severe drop in ratings, or stop delivering on time risk losing their Guruu status and the benefits that come with it. For example, late deliveries, warnings to the Guruu’s account and cancellations can cause Guruus to lose their Top Rated status or preferential search engine ranking.

Top Rated Guruus

Top Rated Guruus are chosen manually by guruu.co administrators through an ongoing review process based on seniority, volume of sales, extremely high ratings, exceptional customer care, high order completion rate and community leadership. Top Rated Guruus gain access to more extensive features than previous levels, including exclusive access to beta features and VIP support.
 

Top Rated eligibility is constantly evaluated by Guruu to ensure that the quality standards and expectations of the Top Rated selection is kept. Guruu.co retains the right to change a Top Rated Guruu status in light of such evaluation. In addition, Top Rated Guruus who cannot maintain their high-quality service through a severe drop in ratings, stop delivering on time, increased cancellation rate or violate any part of our Collective Terms of Use, also risk losing their Top Rated status and the benefits that come with it.

Verified Guruus

 Verified Instructors are professionals who undergo a third-party Digital ID verification process. This is an optional process. Applying to be a Verified Guruu is open to all Guruus.

 

LEARNERS (BUYERS)

Basics

• A Learner can set up an account at guruu.co, for free.
• If the Learner is aged under 18 years old, the account must be set up by a parent or legal guardian on their behalf.
• All prices on guruu.co are in United States Dollars (USD).
• Once you have an account, you can find Guruus using our site search engine or place a job that invites Guruus to submit applications to work with you.
• When making a booking, the Learner consents to the Guruu’s cancellation policy, which is published on the Guruu’s profile page.
• Guruu.co is a one-to-one platform, designed for two participants (one Guruu and one Learner). It does not support 3 or more participants.
• When you make a booking, it is displayed in the local time zone that you nominated as part of your profile creation.
• Missing your scheduled booking without notice may result in full payment being accredited to your Guruu as though the session took place.
• At the completion of a session, you can (a) Pay your Guruu or (b) Raise a Dispute or (c) Skip Payment. Please see Payment Terms to learn more about these processes.
• Once a session is completed, you will be prompted to leave your instructor a review. Feedback must be accurate and fair. Reviews that we deem personal attacks, contain profanity, or are in breach of our community standards may be removed by Guruu.co at our discretion.
• Guruus are given the opportunity to leave a review of Learners. If you are unhappy with a review, contact your Guruu first. If this does not resolve the issue, you can contact customer care at help@guruu.co
• Learners are charged a $3 service fee to assist with meeting the costs of guruu.co.
• Learners will not receive a refund of the guruu.co service fee if they’ve received 3 service fee refunds in the last 12 months or if the cancelled booking overlaps with an existing booking.
• You may not offer direct payments to Guruus using payment systems outside of the guruu.co platform.
• Learners may be banned from guruu.co at our discretion due to Learner misconduct.
• Learners should use the messaging function on a Guruu’s profile page solely for the purposes of determining whether the Guruu is the right fit for them in a learning session. Using this function for other purposes is deemed Learner misconduct.
• Guruu.co reserves the right to use publicly published information, such as reviews, for guruu.co marketing and promotional purposes.
• In the event of a dispute, taking into account both parties account of the dispute, guruu.co’s discretion applies. Its decision is final and non-negotiable.

 

Purchasing

 

• Please refer to the Payment Terms for making Payments through the guruu.co platform and to learn about fees and taxes.
• Learners can search for, save and/or choose a Guruu from the available Guruus on guruu.co.
• In addition, Learners (Buyers) can publish a job to find a Guruu to meet their needs.
• You may not offer Guruus to pay, or make payment using any method other than through the guruu.co site. In case you have been asked to use an alternative payment method, please report it immediately to Customer Support at help@guruu.co.
• Guruu.co does not offer any Guruu or Learner protections for users that transact outside of guruu.co.
• Guruu.co (and its affiliations) is not liable for any losses that result from an Guruu/Learner interaction.

 

ORDERS

Basics

• Once payment is confirmed, your booking will be created and given a unique guruu.co transaction number (#TN).
• Guruus must deliver completed sessions according to the service that was purchased and advertised on their profile page.
• A booking is marked as Complete after the session is marked as Completed by a Learner. An Order will be automatically marked as Complete if the session has been delivered and payment has not been released, and no dispute has been raised within 48 hours after the session was marked as Completed by the Guruu.
• We encourage our Learners and Guruus to try to settle conflicts amongst themselves. If for any reason this fails after using the Resolution Center or if you encounter non-permitted usage on the Site, users can contact guruu.co’s Customer Support team for assistance at help@guruu.co. For more information about disputes, Order cancellations and refunds please refer to the Payment Terms. 
• For any transactions or interactions taking place outside of guruu.co, users should note that guruu.co does not guarantee the behavior, conduct, safety, suitability or ability of either Guruus or Learners. Users agree that the entire risk arising out of their moving off-platform remains solely with them, and guruu.co has no responsibility or liability related to any services provided by the Guruus.
• Guruus are encouraged to maintain proper insurance policies to cover their professional liability.

 

Handling Orders

• When a Learner books a session, the Guruu is notified by email as well as notifications on the site while logged into the account.
• Guruus are required to meet their booking obligations, including arriving on time and being prepared for sessions. Failing to do so may allow the Learner to cancel their booking and may harm the Guruu’s status.
• Sessions are automatically recorded and a copy of the recording is made available for download in both Guruu and Learner dashboards. In the event of a dispute, a video recording may be important to determining a resolution.
• If you wish to publicly share your recording (for example, publishing it to YouTube), you must first obtain the written consent of all other participants.
• Users are responsible for scanning all transferred files for viruses and malware. Guruu.co will not be held responsible for any damages which might occur due to site usage, use of content or files transferred.

 

Reviews

 

• Feedback reviews provided by Learners while completing an Order are an essential part of guruu.co’s rating and search system. Reviews demonstrate the Learners overall experience with the Guruus and their service. Learners are encouraged to communicate with Guruus any concerns experienced during their session in regard to the service provided by the Guruu.
• Leaving a Learner’s feedback is a basic prerogative of a Learner. Feedback reviews will not be removed unless there are clear violations of any part of our Collective Terms of Use, including our Community Standards.
• To prevent any misuse of our Feedback system, all feedback reviews must come from legitimate sales executed exclusively through the guruu.co platform from users within our Community. Purchases arranged, determined to artificially enhance Guruu ratings, or to abuse the guruu.co platform with purchases from additional accounts, will result in a permanent suspension of all related accounts.
• Feedback comments given by Learners are publicly displayed on a Guruu’s profile page.
• Withholding the delivery of services, files, or information required to complete the service with the intent to gain favorable reviews or additional services is prohibited.
• Users are allowed to leave reviews up to 10 days after a session is marked as complete. No new reviews may be added after 10 days.
• Guruus may not solicit the removal of feedback reviews from their Learners through mutual cancellations.
• Once the Learner submits his/her review, the Guruu will receive a notification and will also have the opportunity to leave a review about working with the Learner.
• Once both Guruu and Learner have completed their reviews, or the 10 days have passed, all posted reviews are made public.
• Responding to a review: Once both reviews from the Learner and Instructor have been published, the Guruu can reply to the Learner’s review.

Disputes and Cancellations

We encourage our Learners and Guruus to try to settle conflicts amongst themselves.

If for any reason this fails after using the Resolution Center or if you encounter non-permitted usage on the Site, users can contact guruu.co’s Customer Support team for assistance at help@guruu.co

 For more information about disputes, cancellations and refunds please refer to the Payment Terms. 

User Conduct and Protection

Guruu.co enables people around the world to sell and purchase knowledge they need easily at a time that suits them. Services offered on guruu.co reflect the diversity of an expanding gig economy. Members of the guruu.co community communicate and engage through the website and via guruu.co’s community forums, such as social media.

 Guruu.co maintains a friendly, community spirited, and professional environment. Users should keep to that spirit while participating in any activity or extensions of guruu.co. This section relates to the expected conduct users should adhere to while interacting with each other on guruu.co.

This section should be read in conjunction with our Community Standards. 

To report a violation of any part of our Collective Terms of Use, including our Community Standards, User Misconduct, or inquiries regarding your account, please contact our Customer Support team at help@guruu.co

 

Basics

• Requesting or providing Email addresses, Skype/IM usernames, telephone numbers or any other personal contact details to communicate outside of guruu.co in order to circumvent or abuse the guruu.co messaging system or guruu.co platform is not permitted.
• Any necessary exchange of personal information required to continue a service may be exchanged within the guruu.co platform.
• Guruu.co does not provide any guarantee of the level of service offered to Learners. We encourage Learners to ask questions and check publicly published reviews before making bookings.
• If a Learner is unhappy at the completion of an order, they may raise a dispute if the Guruu has not delivered on (a) pre-agreed requirements or (b) is in breach of community standards.
• Guruu.co does not provide protection for users who interact outside of the guruu.co platform.
• All information and file exchanges must be performed exclusively on guruu.co’s platform.
• All services transacted via guruu.co must be legally permitted. Please refer to our Collective Terms of Use, the terms on this page and Community Standards for non-permitted usage.
• Adult services, such as pornography, are not permitted on guruu.co.
• Rude, abusive, improper language, profanity or violent messages will not be tolerated and may result in an account warning or the suspension/removal of your account.
• Guruu.co is open to everyone. You undertake not to discriminate against any other user based on gender, race, age, religious or political affiliation, sexual orientation or otherwise, and you acknowledge that such discrimination may result in the suspension/removal of your account.
• Users may not submit proposals or solicit parties introduced through guruu.co to contract, engage with, or pay outside of guruu.co.

Orders

• Users with the intention to defame competing Guruus by ordering from competing services will have their reviews removed or further account status related actions determined by review by our Trust & Safety team.
• Users are to refrain from spamming or soliciting previous Learners or Guruus to pursue removing/modifying reviews or cancelling orders.

 

Copyright

• Guruus warrant that any information shared in their sessions shall be original work by the Guruus and shall not infringe any third-party rights, including, without limitation, copyrights, trademarks or service marks.
• Guruu.co will respond to clear and complete notices of alleged copyright or trademark infringement. Our Intellectual Property claims procedures can be reviewed here. 

Reporting Violations

• If you come across any content that may violate our Collective Terms of Use, including our Community Standards, you should report it to us at help@guruu.co.
• All cases are reviewed by our Trust and Safety team.
• To protect individual privacy, the results of the investigation are not shared. You can review our Privacy Policy for more information.

Violations

Users may receive a warning to their account for violations of any part of our Collective Terms of Use, including our Community Standards or any user misconduct reported to our Trust and Safety team. A warning will be sent to the user's email address and will be displayed for such user on the Site. Warnings do not limit account activity, but can lead to your account losing Guruu statuses or becoming permanently disabled based on the severity of the violation.

Non-Permitted Usage

Please also familiarise yourself with our Community Standards where this is explained in detail.

 Adult Services & Pornography - Guruu.co does not allow any exchange of adult oriented or pornographic materials and services.
 

Inappropriate Behavior & Language - Communication on guruu.co should be friendly, constructive, and professional. Guruu.co condemns bullying, harassment, and hate speech towards others. We allow users a medium for which messages are exchanged between individuals, a system to rate each other, and to engage on larger platforms such as our Social Media pages.
 

Phishing and Spam - Users security is a top priority. Any attempts to publish or send malicious content with the intent to compromise another user’s account or computer environment is strictly prohibited. Please respect our user’s privacy by not contacting them with offers, questions, suggestions or anything which is not directly related to their skills or offers.
 

Privacy & Identity - You may not publish or post other people's private and confidential information. Any exchange of personal information required for the completion of a service must be provided via the guruu.co messaging service.

 Guruus further confirm that whatever information they receive from the Learner, which is not public domain, shall not be used for any purpose whatsoever other than for the delivery of the session to the Learner. Any users who engage and communicate outside of guruu.co will not be protected by our Collective Terms of Use.
 

Authentic Guruu.co Profile - You may not create a false identity on guruu.co, misrepresent your identity, create a guruu.co profile for anyone other than yourself (a real person)(excepting the creation of a younger user account by a parent or legal guardian), or use or attempt to use another user’s account or information; Your profile information, including your description, skills, location, etc., while may be kept anonymous in the case of Learners, must be accurate and complete and may not be misleading, illegal, offensive or otherwise harmful. Guruu.co reserves the right to require users to go through a verification process in order to use the Site (whether by using ID, phone, camera, etc.).

Intellectual Property Claims – Guruu.co will respond to clear and complete notices of alleged copyright or trademark infringement, and/or violation of third party’s Terms of Use. Our Intellectual Property claims procedures can be reviewed here. 

 Fraud / Unlawful Use - You may not use guruu.co for any unlawful purposes or to conduct illegal activities.
 

Abuse and Spam

Multiple Accounts - To prevent fraud and abuse, users are limited to one active guruu.co account. Any additional account determined to be created to circumvent guidelines, promote competitive advantages, or mislead the guruu.co community will be disabled.

 Mass account creation may result in disabling of all related accounts. Note: any violations of guruu.co’s Collective Terms of Use, including our our Community Standards is a cause for permanent suspension of all accounts at our discretion.
 

Targeted Abuse - We do not tolerate users who engage in targeted abuse or harassment towards other users on guruu.co. This includes creating new multiple accounts to harass users through our message or booking system.
 

Selling Accounts - You may not buy or sell guruu.co accounts.

Proprietary Restrictions

The guruu.co Site, including its general layout, look and feel, design, information, content and other materials available thereon, is exclusively owned by Chive Pty Ltd and protected by copyright, trademark, and other intellectual property laws.
 

Users have no right, and specifically agree not to do the following with respect to the Site or any part, component or extension of the Site (including its mobile applications):

(i) copy, transfer, adapt, modify, distribute, transmit, display, create derivative works, publish or reproduce it, in any manner; (ii) reverse assemble, decompile, reverse engineer or otherwise attempt to derive its source code, underlying ideas, algorithms, structure or organization; (iii) remove any copyright notice, identification or any other proprietary notices; (iv) use automation software (bots), hacks, modifications (mods) or any other unauthorized third-party software designed to modify the Site; (v) attempt to gain unauthorized access to, interfere with, damage or disrupt the Site or the computer systems or networks connected to the Site; (vi) circumvent, remove, alter, deactivate, degrade or thwart any technological measure or content protections of the Site; (vii) use any robot, spider, crawlers or other automatic device, process, software or queries that intercepts, “mines,” scrapes or otherwise accesses the Site to monitor, extract, copy or collect information or data from or through the Site, or engage in any manual process to do the same, (viii) introduce any viruses, trojan horses, worms, logic bombs or other materials that are malicious or technologically harmful into our systems, (ix) use the Site in any manner that could damage, disable, overburden or impair the Site, or interfere with any other users’ enjoyment of the Site or (x) access or use the Site in any way not expressly permitted by these Terms of Use. Users also agree not to permit or authorize anyone else to do any of the foregoing.
 

Except for the limited right to use the Site according to its Collective Terms of Use, guruu.co and Chive Pty Ltd owns all right, title and interest in and to the Site (including any and all intellectual property rights therein) and you agree not to take any action(s) inconsistent with such ownership interests. We reserve all rights in connection with the Site and its content (other than user-generated content (UGC)) including, without limitation, the exclusive right to create derivative works.

 Feedback Rights

To the extent that you provide guruu.co with any comments, suggestions or other feedback regarding the Guruu platform or the Site as a whole, as well as other guruu.co products or services (collective, the “Feedback”), you will be deemed to have granted guruu.co an exclusive, royalty-free, fully paid up, perpetual, irrevocable, worldwide ownership rights in the Feedback. Guruu.co is under no obligation to implement any Feedback it may receive from users.

Confidentiality

Guruus should recognize that there might be a need for Learners to disclose certain confidential information to be used by Guruus for the purpose of delivering the session, and to protect such confidential information from unauthorized use and disclosure. Therefore, Guruus agree to treat any information received from Learners as highly sensitive, top secret and classified material.

Without derogating from the generality of the above, Guruus specifically agree to (i) maintain all such information in strict confidence; (ii) not disclose the information to any third parties; (iii) not use the information for any purpose except for delivering the order; and (vi) not to copy or reproduce any of the information without the Learner’s permission.

General Terms

• Guruu.co reserves the right to put any account on hold or permanently disable accounts due to breach of its Collective Terms of Use, including our our Community Standards or due to any illegal or inappropriate use of the Site or services.
• Violation of guruu.co’s Collective Terms of Use, including our our Community Standards may get your account disabled permanently.
• Users with disabled accounts will not be able to sell or buy on guruu.co.
• Users who have violated our Collective Terms of Use, including our our Community Standards, and had their account disabled may contact our Customer Support team for more information surrounding the violation and status of the account.
• Users have the option to enable account Security features to protect their account from any unauthorized usage.
• Users must be able to verify their account ownership through Customer Support by providing materials that prove ownership of that account.
• Disputes should be handled using guruu.co's dispute resolution tools ("Resolution Center") or by contacting guruu.co's Customer Support.
• Guruu.co may, without notice, make changes to its Collective Terms of Use from time to time. When these changes are made, guruu.co will update the relevant pages on its website.
• You understand and agree that if you use guruu.co after the date on which any part of the Collective Terms of Use have changed, guruu.co will treat your use as acceptance of the updated Collective Terms of Use.

 

User Generated Content

User Generated Content ("UGC") refers to the content added by users as opposed to content created by the Site. All content uploaded to guruu.co by our users (Guruus and Learners) is User Generated Content.

Guruu.co does not check user uploaded/created content for appropriateness, violations of copyright, trademarks, other rights or violations and the user uploading/creating such content shall be solely responsible for it and the consequences of using, disclosing, storing, or transmitting it.

By uploading to, or creating content on, the guruu.co platform, you represent and warrant that you own or have obtained all rights, licenses, consents, permissions, power and/or authority, necessary to use and/or upload such content and that such content or the use thereof in the Site does not and shall not (a) infringe or violate any intellectual property, proprietary or privacy, data protection or publicity rights of any third party; (b) violate any applicable local, state, federal and international laws, regulations and conventions; and/or (c) violate any of your or third party’s policies and/or Terms of Use.

We invite everyone to report violations together with proof of ownership as appropriate. Reported violating content may be removed or disabled.

Furthermore, guruu.co is not responsible for the content, quality or the level of service provided by the Guruus (even if they are Top Rated Guruus, featured users, or otherwise). We provide no warranty with respect to the sessions, their delivery, any communications between Learners and Guruus. We encourage users to take advantage of our rating system, our community and common sense when choosing who to work with.

By offering a service, the Guruu undertakes that he/she has sufficient permissions, skills, knowledge, experience, rights and/or licenses to provide, sell the service that is offered on guruu.co.

For specific terms related to Intellectual Property rights and for reporting claims of copyright infringement (DMCA notices) or trademark infringement - please see our Intellectual Property Claims Policy, which forms an integral part of our Collective Terms of Use. Note that it is our policy in appropriate circumstances to disable and/or terminate the accounts of users who are repeat infringers.

Disclaimer of Warranties

YOUR USE OF THE SITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE IS AT YOUR OWN RISK. THE SITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER GURUU.CO NOR ANY PERSON ASSOCIATED WITH GURUU.CO MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY OR AVAILABILITY OF THE SITE.

THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

Machine Translation

No warranty of any kind, either expressed or implied, is made as to the accuracy, reliability, or correctness of using any language translation software from English into any other language. Some user-generated content (such as images, videos, Flash, etc.) may not be accurately translated or translated at all due to the limitations of translation software.

The official text is the English version of the Site. Any discrepancies or differences created in the translation into another language are not binding and have no legal effect for compliance or enforcement purposes. If any questions arise related to the accuracy of the information contained in the translated content, please refer to the English version of the content which is the official version.

Limitation on Liability

IN NO EVENT WILL GURUU.CO, CHIVE PTY LTD, ITS AFFILIATES OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE SITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE SITE OR SUCH OTHER WEBSITES OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE.

THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
 

The term “Affiliate” referred to herein, is an entity that, directly or indirectly, controls, or is under the control of, or is under common control with guruu.co, where control means having more than fifty percent (50%) voting stock or other ownership interest or the majority of voting rights of such entity.

Governing Law

This agreement shall be governed by and construed in all respects in accordance with the laws of the State of Victoria, Australia. All claims, disputes and other matters in question arising out of or relating to guruu.co, or the breach thereof, shall be decided by proceedings instituted and litigated in a court of competent jurisdiction in the state in which the Property is situated, and all parties hereto expessly consent to the venue and jurisdiction of such court.