Terms

Effective Date: October 2025

Thank you for being part of the Guruu community. These Terms of Use (“Terms”) govern your access to and use of Guruu.co, its mobile applications, and related services (collectively, “Guruu,” “the platform,” “we,” or “us”).

By accessing or using Guruu, you agree to these Terms and all related policies, including the Privacy Policy, Community Standards, Payment Policy, and Intellectual Property Policy. If you do not agree, please discontinue use of the platform.

1. Key Terms

  • Learner (User / Buyer): A user who books and pays for sessions.

  • Guruu (Service Provider / Seller): A user who offers their time and expertise for a fee.

  • Booking: The act of reserving a session through the platform.

  • Session: A one-on-one meeting between a Learner and a Guruu conducted via the Guruu video system.

Creating an account on Guruu is free.

2. Eligibility and Account Responsibilities

  • You must be at least 15 years old to participate as a service provider (Guruu). For example, a high-school or middle-school student may tutor younger children, provided they comply with Guruu’s guidelines and local laws.

  • All users under 18, whether Learners or Guruus, must have their account created and managed by a parent or legal guardian.
    The parent or guardian is the legal contracting party and is responsible for all payments, conduct, and compliance with these Terms. Guruu may request verification or proof of parental consent at any time.

  • You are responsible for maintaining accurate information and keeping your login credentials secure.

  • Creating multiple accounts, impersonating others, or using Guruu for fraudulent purposes is strictly prohibited.

  • Guruu reserves the right to suspend or terminate any account that violates these Terms or related policies.

3. User-Generated Content (UGC)

Guruu is a user-generated content (UGC) platform. All content uploaded by users—including text, photos, videos, and session materials—belongs to the user who created it.

By posting content on Guruu, you agree that:

  • You own or have the legal right to share the content.

  • You grant Guruu a non-exclusive, worldwide, royalty-free, transferable license to host, display, reproduce, and distribute your content as necessary to operate, promote, and improve the platform.

  • You are solely responsible for your content and for ensuring that it complies with intellectual property laws and our Community Standards.

  • Guruu does not pre-screen or endorse content and assumes no responsibility for user-generated material.

  • We may remove or restrict content that violates laws or our policies.

If you believe your intellectual property rights have been violated, please see our Intellectual Property Claims Policy.

4. Pricing and Payments

  • The minimum booking rate is AUD $25 per hour.

  • Learners pay for sessions in advance through Guruu’s secure payment system.

  • Upon completion, Guruu releases 85% of the session fee to the Guruu, after deducting:

    • Guruu’s platform commission, and

    • credit card processing fees imposed by third-party providers (e.g., Stripe).

  • Guruu acts as a limited payment collection agent to facilitate transactions, but is not a party to the contract between Learners and Guruus.

  • Payments and communication must occur through the Guruu platform. Attempting to pay, contact, or schedule sessions outside Guruu may result in account suspension or permanent removal, and will limit Guruu’s ability to assist with any disputes.

All payments, refunds, and commissions are subject to the Guruu Payment Policy and applicable laws.

5. Bookings and Cancellations

  • Guruus are expected to honour confirmed bookings. Repeated or unjustified cancellations may impact their account status.

  • Learners may cancel sessions in accordance with the Guruu’s chosen cancellation policy.

  • If a Learner misses a session without notice, the full payment may be released to the Guruu.

  • Refunds are processed according to Guruu’s Payment Policy and applicable consumer laws.

6. Service Disruptions & Technical Issues

  • Guruu uses Twilio and other third-party tools to deliver video conferencing and messaging services.

  • While we strive for uninterrupted access, technical issues can occur due to factors outside Guruu’s control, including:

    • internet outages, device or hardware failure,

    • third-party service interruptions (e.g., Twilio downtime), or

    • events of force majeure (e.g., power outages, natural disasters).

  • Guruu is not responsible for loss of service, earnings, or data due to such disruptions.

  • If a session is materially affected by a verified technical issue not caused by the Learner or Guruu, Guruu will review the case.
    Guruus agree that in such circumstances, they will either:

    1. Re-run the session at no additional cost to the Learner, or

    2. Offer a refund, as determined by Guruu’s discretion.

  • Repeated technical issues or failure to accommodate affected Learners may result in account review or suspension.

7. Reviews and Ratings

  • Learners can review and rate Guruus after sessions.

  • Reviews must be honest, respectful, and compliant with our Community Standards.

  • Guruu may remove or moderate reviews that are false, defamatory, or abusive.

  • By posting a review, you grant Guruu permission to display it publicly for promotional or informational use.

8. Conduct and Prohibited Activities

All users must:

  • Communicate respectfully and professionally.

  • Keep all interactions and transactions within Guruu.

  • Follow all applicable laws and Guruu’s Community Standards.

You must not:

  • Offer or request illegal, explicit, or unethical services.

  • Circumvent fees or payments by arranging off-platform sessions.

  • Use Guruu to send spam, collect data, or distribute harmful content.

  • Engage in plagiarism, impersonation, or intellectual property violations.

  • Interfere with platform security or manipulate the review system.

Violations may result in suspension, removal, or legal action.

9. Disputes and Resolution

  • Guruu encourages parties to resolve disputes directly.

  • If a dispute cannot be resolved, Guruu may, at its discretion, mediate and determine appropriate actions, including partial or full refunds.

  • Guruu’s decision in a mediation context is final regarding platform enforcement.

  • Guruu is not legally responsible for outcomes of user-to-user interactions.

10. Independent Contractor Relationship

  • Guruus are independent contractors, not employees, partners, or agents of Guruu.

  • Guruus are solely responsible for their representations, taxes, business registration, and insurance.

  • Guruu does not control how services are delivered or guarantee any specific results.

11. Platform Disclaimer and Limitation of Liability

  • Guruu provides a neutral marketplace for connecting users.

  • We do not guarantee the quality, accuracy, or reliability of any content or service offered by users.

  • Use of the platform is at your own risk.

To the fullest extent permitted by law:

  • Guruu and its affiliates are not liable for damages, including lost income, business interruption, or reputational harm, arising from use of the platform or third-party services.

  • Guruu’s total liability shall not exceed the greater of AUD $100 or the total fees paid to Guruu in the 12 months preceding a claim.

12. Account Suspension and Termination

  • Guruu may suspend, restrict, or terminate accounts at any time for violations of these Terms, inactivity, or other legitimate reasons.

  • Users may close their account at any time through their account settings.

  • Upon termination, all rights and licenses granted under these Terms cease, except for obligations that reasonably survive (e.g., payment, intellectual property, indemnity).

13. Modifications and Service Availability

  • Guruu may modify, suspend, or discontinue parts of the platform at any time without notice.

  • We are not liable for losses resulting from service interruptions or platform changes.

14. Data Protection and Privacy

Your use of Guruu is governed by our Privacy Policy and Cookie Policy, which explain how we collect, use, and protect your information.
By using Guruu, you consent to these practices.

15. Indemnity

You agree to indemnify and hold harmless Guruu, its affiliates, and employees from any claims, damages, or expenses (including legal fees) arising from:

  • your use or misuse of the platform,

  • your violation of these Terms or applicable law, or

  • your breach of another user’s rights.

16. Governing Law and Jurisdiction

These Terms are governed by the laws of Victoria, Australia, without regard to conflict-of-law principles.
You agree to submit to the exclusive jurisdiction of the courts of Victoria for any disputes arising from your use of Guruu.

17. Updates to These Terms

We may update these Terms periodically. Changes take effect once published on Guruu.co.
Your continued use of the platform indicates acceptance of the updated Terms.

18. Contact Us

For any questions or concerns regarding these Terms, contact us at:
📧 help@guruu.co

Acknowledgement

By using Guruu, you acknowledge that you have read, understood, and agreed to these Terms of Use.