Help center

Guruu's Policy for Younger Users
 

🛡️ Safety for every age – Guardian-managed accounts and recorded sessions make Guruu a trusted space for young learners.

Guruu welcomes learners of all ages. However, because people under 18 are not legally able to enter binding contracts, there are special rules for how younger users participate on our platform.

Booking a Guruu or becoming one involves forming a contract. To protect both learners and teachers, every account for a person under 18 must be created and managed by a parent or legal guardian.

1. Who Can Use Guruu

Learners (any age)

There is no minimum age for learning on Guruu. Many school-age children use the platform for tutoring and skill development.
A parent or guardian must create and manage the account, approve each booking, and remain responsible for compliance with our Terms of Use and Community Standards.

Guruus (service providers aged 15–17)

Users aged 15 years or older may offer services as a Guruu, but their account must still be created and managed by a parent or guardian.
This reflects employment and contract laws in countries such as Australia, which set minimum ages for paid work. The guardian acts as the legal contracting party for the account.

2. How to Create an Account for a Younger User

Setting up an account for someone under 18 is simple.
The parent or guardian must first create their own Guruu account, then add the younger user as a linked member.

Steps:

1. Go to Settings (top right-hand corner).

2. Tap Family Sharing, then select Add Member.

3. Choose Create an Account for a Child and follow the on-screen prompts.

4. Enter the young user’s name, email, and date of birth (this cannot be changed later).

While the user remains under 18:

• The parent or guardian will receive copies of all correspondence.

• They will have full access to the child’s account, including session history and recordings.

3. What Young Users Can and Can’t Request

Guruu is designed to support learning, not replace it.

Allowed:

• Tutoring, guidance, concept explanations, and skill-building support.

Not Allowed:

• Asking Guruus to complete homework, write assignments, or sit tests on the learner’s behalf.

Please review our Community Standards and Terms of Use for full details on acceptable use.

4. Safety & Security for Users Under 18

Choosing a Guruu

Parents or guardians should select tutors who specifically indicate they work with children.
Some Guruus hold official Working With Children or background-check clearances (for example, qualified teachers). Parents are encouraged to confirm this directly with the Guruu before booking.

Session Monitoring & Recordings

Guruu does not provide real-time monitoring of sessions.
However:

• All video sessions are automatically recorded.

• Recordings are available within approximately 15 minutes of completion.

• Parents or guardians can access and review these recordings through the child’s dashboard without breaching Guruu’s Privacy Policy.

5. Protecting Younger Users

Guruu has strict policies for any content that features, targets, or involves minors.
We take reports of inappropriate behaviour seriously and will investigate immediately.

If you see or experience anything concerning, please report it to help@guruu.co.

For more details, see our:

• Community Standards

• Privacy Policy

• Terms of Use

Last Updated: October 2025

Effective Date: November 10, 2025

Thank you for being part of the Guruu community. These Terms of Use (“Terms”) govern your access to and use of Guruu.co, its mobile applications, and related services (collectively, “Guruu,” “the Platform,” “we,” or “us”).

By accessing or using Guruu, you agree to these Terms and all policies that form part of them, including the Privacy Policy, Community Standards, Payment Policy, and Intellectual Property Policy (collectively, the “Platform Policies”).
These Platform Policies are incorporated by reference and have the same legal force as these Terms.
If you do not agree, please discontinue use of the Platform.

1. Key Terms

• Learner (User / Buyer): A user who books and pays for sessions.

• Guruu (Service Provider / Seller): A user who offers their time and expertise for a fee.

• Guardian / Parent: An adult who creates or manages an account on behalf of a minor (under 18 years old). The guardian is the legal contracting party responsible for the minor’s activity, payments, and compliance with these Terms.

• Booking: The act of reserving a session through the Platform.

• Session: A one-on-one meeting between a Learner and a Guruu conducted via the Guruu video system.

Creating an account on Guruu is free.

2. Eligibility & Account Responsibilities

• You must be at least 15 years old to participate as a Service Provider (“Guruu”). For example, a high-school or middle-school student may tutor younger children, provided they comply with Guruu’s guidelines and local laws.

• All users under 18, whether Learners or Guruus, must have their account created and managed by a parent or legal guardian.

• The guardian is the legal contracting party and is responsible for all payments, conduct, and compliance with these Terms. Guruu may request verification or proof of parental consent at any time.

• You are responsible for maintaining accurate information and keeping your login credentials secure.

• Creating multiple accounts, impersonating others, or using Guruu for fraudulent purposes is strictly prohibited.

• Guruu reserves the right to suspend or terminate any account that violates these Terms or related policies.

3. User-Generated Content (UGC)

Guruu is a user-generated content (UGC) platform. All content uploaded by users—including text, photos, videos, and session materials—belongs to the user who created it.

By posting content on Guruu, you agree that:

• You own or have the legal right to share the content.

• You grant Guruu a non-exclusive, worldwide, royalty-free, transferable licence to host, display, reproduce, and distribute your content as necessary to operate, promote, and improve the Platform.

• You waive any moral rights to the extent permitted by law.

• You grant Guruu the right to use your reviews, testimonials, or other public content for promotional or informational purposes.

• You are solely responsible for your content and for ensuring that it complies with intellectual-property laws and our Community Standards.

• Guruu does not pre-screen, supervise, or endorse user-generated material and assumes no responsibility or liability for content posted by users.

We may remove or restrict content that violates laws or Platform Policies.
If you believe your intellectual-property rights have been violated, please see our Intellectual Property Claims Policy.

4. Pricing & Payments

• The minimum booking rate is USD $20 (or the equivalent amount in local currency) per hour.

• Learners pay for sessions in advance through Guruu’s secure payment system.

• Upon completion, Guruu releases 85% of the session fee to the Guruu, after deducting Guruu’s platform commission; and credit-card processing fees imposed by third-party providers (e.g., Stripe).

• Payments and communication must occur through the Guruu Platform. Attempting to pay, contact, or schedule sessions outside Guruu may result in suspension or permanent removal.

  Guruu acts as a limited payment-collection agent to facilitate transactions but is not a party to the contract between Learners and Guruus.

  All payments, refunds, and commissions are subject to the Payment Policy and applicable laws.

  Guruu may withhold or report earnings as required by local or international tax authorities. Guruus are solely responsible for declaring and paying their own taxes.

5. Bookings & Cancellations

• Guruus are expected to honour confirmed bookings. Repeated or unjustified cancellations may impact account status.

• Learners may cancel sessions in accordance with the Guruu’s chosen cancellation policy.

• If a Learner misses a session without notice, the full payment may be released to the Guruu.

• Refunds are processed according to the Payment Policy and applicable consumer laws.

• Learners must raise any dispute or refund request within three (3) days of session completion.

6. Service Disruptions, Force Majeure & Technical Issues

• Guruu uses Twilio and other third-party tools to deliver video conferencing and messaging services.

While we strive for uninterrupted access, technical issues can occur due to factors outside Guruu’s control, including:

• internet outages, device or hardware failure;

• third-party service interruptions; or

• events of force majeure such as natural disasters, cyber attacks, labour disputes, or regulatory restrictions.

Guruu is not responsible for loss of service, earnings, or data due to such disruptions.

If a session is materially affected by a verified technical issue not caused by either party, Guruu will review the case. Guruus agree to either: re-run the session at no additional cost, or offer a refund, at Guruu’s discretion.

7. Regulatory Compliance (Cross-Border Use)

Guruu Labs LLC is incorporated in the United States and operates globally.
Users are responsible for ensuring that their use of the Platform is lawful within their own jurisdiction, including compliance with export controls, age restrictions, and professional licensing requirements.

8. Reviews & Ratings

• Learners can review and rate Guruus after sessions.

• Reviews must be honest, respectful, and compliant with our Community Standards.

• Guruu may remove or moderate reviews that are false, defamatory, or abusive.

• By posting a review, you grant Guruu permission to display it publicly for promotional or informational use.

9. Conduct & Prohibited Activities

All users must:

• Communicate respectfully and professionally;

• Keep all interactions and transactions within Guruu; and

• Follow all applicable laws and the Community Standards.

You must not:

• Offer or request illegal, explicit, or unethical services;

• Circumvent fees or payments;

• Use Guruu to send spam or collect data;

• Engage in plagiarism, impersonation, or IP violations; or

• Interfere with platform security or manipulate the review system.

Violations may result in suspension, removal, or legal action.

10. Dispute Resolution, Mediation & Arbitration

Guruu encourages Learners and Guruus to resolve disagreements directly wherever possible.

If a dispute cannot be resolved, Guruu may, at its discretion, review the matter and determine appropriate actions, including partial or full refunds, account adjustments, or other remedies.

10.1 AI-Assisted Review
Guruu may use artificial intelligence or automated tools to assist in evaluating evidence, communication history, or session recordings to support a fair outcome.
All AI-assisted assessments are reviewed and confirmed by a human moderator before a decision is finalised.

10.2 Platform Mediation Finality
Guruu’s decision in a mediation context is final for Platform purposes, meaning it determines payout, refund, or account-status outcomes within Guruu.
This internal decision does not limit either party’s right to pursue legal or regulatory remedies outside the Platform.

10.3 Arbitration Requirement
Before commencing court proceedings, both parties agree to attempt mediation or binding arbitration in Melbourne, Victoria, Australia, conducted in English under the Arbitration Rules of the Australian Centre for International Commercial Arbitration (ACICA).
The arbitration award may be entered in any court having jurisdiction, but all proceedings must occur in Victoria, Australia.
Users waive any right to participate in a class action or to bring claims in any other jurisdiction.

10.4 Liability Disclaimer
Guruu is a neutral facilitator and is not legally responsible for the conduct or outcomes of user-to-user interactions, including the quality, timing, or accuracy of any service delivered by users.

11. Independent Contractor Relationship

• Guruus are independent contractors, not employees, partners, or agents of Guruu Labs LLC.

• They are solely responsible for their representations, taxes, and maintaining any professional licensing or insurance required for their field.

• Guruu does not control or guarantee the content, quality, timing, or outcome of services delivered by Guruus.

12. Platform Disclaimer & Limitation of Liability

• Guruu provides a neutral marketplace that connects users.

• We do not supervise, direct, or control users’ behaviour and are not responsible for any acts, omissions, or representations made by users on or off the Platform.

• We do not guarantee the quality, accuracy, or reliability of any user-provided content or service.

• Use of Guruu is at your own risk.

To the fullest extent permitted by law:

• Guruu Labs LLC and its affiliates are not liable for damages, including loss of income, data, goodwill, or reputation, arising from use of the Platform or third-party tools.

• Guruu’s total aggregate liability to any user shall not exceed the lesser of AUD $100 or the total Platform fees paid by that user during the preceding twelve (12) months.

13. Insurance & Professional Responsibility

Guruu does not provide indemnity or liability insurance for users.
Service Providers are encouraged to maintain appropriate insurance and comply with professional licensing standards relevant to their field.

14. Data Protection & Privacy

Your use of Guruu is governed by our Privacy Policy and Cookie Policy, which explain how we collect, use, and protect information.
By using Guruu, you consent to:

• session recordings for safety and dispute resolution;

• storage and processing of personal data in the United States or other jurisdictions; and

• data retention and cross-border transfer as described in the Privacy Policy.

15. Indemnity

You agree to indemnify and hold harmless Guruu Labs LLC, its affiliates, officers, and employees from any claims, damages, or expenses (including legal fees) arising from:

• your use or misuse of the Platform;

• your violation of these Terms or applicable law; or

• your infringement of another user’s rights.

17. Modifications & Policy Updates

Policy Updates
Guruu may amend these Terms or any Platform Policy (including the Community Standards, Payment Policy, and Privacy Policy) from time to time. Changes take effect once published on Guruu.co. We will notify users via email or in-platform notice of any material updates. 
Material updates—those that significantly affect user rights or obligations—will be notified via email or in-platform notice.
Minor or editorial changes, such as improvements to wording, formatting, or examples, may be made without separate notice.
Continued use of the Platform after any update constitutes acceptance of the revised version.

18. Contact Us

For any questions or concerns regarding these Terms, contact us at:
📧 help@guruu.co

Acknowledgement

By using Guruu, you acknowledge that you have read, understood, and agreed to these Terms of Use.

Overview

Guruu is a global network of tutors, mentors, instructors, consultants, coaches, and service professionals who use the platform to share knowledge and empower others.

Our community thrives on diversity, respect, and professionalism. Every interaction—whether in a live session or online communication—contributes to the culture we build together.

Guiding Principle

Guruu is a platform for sharing knowledge responsibly. In short:

If it’s illegal, don’t do it here. If it’s unethical, we reserve the right to act.

We are not here to police ideas or personal ethics, but we act swiftly to protect user safety—especially for minors—and to comply with the law.

These Community Standards outline the behaviour and content expectations for everyone using Guruu. They are not laws, but guiding principles that reflect our shared values of respect, safety, acceptance, and integrity.

These Community Standards form part of Guruu’s Terms of Use.

By creating an account, posting content, or participating in a session, you agree to comply with these Standards in addition to all other policies that make up Guruu’s Terms.

These standards evolve as our community grows. The examples below illustrate prohibited behaviours but are not exhaustive. If you encounter conduct or content that violates these guidelines, please report it to help@guruu.co.

Definition: In this document, “learner” refers to any user who books and pays for a session on Guruu.

1. Integrity and Authenticity

Trust is the foundation of the Guruu marketplace. Every profile, session, and message must represent you and your skills truthfully.

Do not:

• Use a fake name, photo, gender, or location.

• Present forged or false documents when verifying identity.

• Misstate your qualifications, experience, or education.

• Offer licensed or regulated services without the required credentials.

• Copy another user’s profile text, media, or branding.

• Change agreed pricing outside the platform or after confirmation (“bait-and-switch”).

• Allow another person to attend or appear in a booked session without the learner’s written consent.

• Use non-original photos, videos, or promotional materials.

2. Spam and Platform Misuse

Guruu’s messaging and booking tools exist to support genuine learning and collaboration.

Do not:

• Send unsolicited or repetitive messages unrelated to an active session.

• Distribute mass, promotional, or misleading communications.

• Use Guruu messages to advertise outside websites, products, or services.

3. Prohibited Services

Guruu welcomes a wide range of knowledge categories — but certain services and topics are strictly prohibited for legal, ethical, or safety reasons.

3.1 Illegal or Financially Risky Services

Do not offer or request:

• Any illegal service or assistance with unlawful acts.

• Fake or forged documents (IDs, licences, bank statements, etc.).

• Services requiring access to another user’s financial accounts or data.

• Loans, donations, or investment schemes.

• Trading signals, financial forecasts, or high-risk speculative advice.

3.2 Piracy, Hacking, and Third-Party Violations

Do not offer or request:

• Hacking, cracking, or account-recovery services.

• Pirated or unlicensed software, media, or templates.

• Any service that breaches a third party’s terms of service.

3.3 Misleading or Fraudulent Services

Do not post or request:

• Fake reviews, testimonials, or engagement (followers, likes, views, etc.).

• Deepfakes or AI-generated content designed to deceive.

• Services guaranteeing outcomes beyond your control.

3.4 Education and Tutoring

Guruu exists to support genuine learning and skill development. We do not monitor or judge the academic ethics of how knowledge is applied outside the platform.

However, all activity must remain lawful, age-appropriate, and safe.
If a session involves a minor, Service Providers must conduct themselves professionally at all times. Any report of inappropriate behaviour — including nudity, sexual content, or other boundary violations during a video session — will trigger immediate review and may result in account suspension or reporting to authorities.

Guruu supports genuine learning and coaching. Tutors may guide, explain, or review work, but we ask that you do not complete graded assignments, exams, or applications on behalf of learners, as doing so breaches academic integrity.

4. Allowed and Restricted Subjects

Guruu is a marketplace for the exchange of knowledge — a place where people teach, mentor, and share skills in good faith.
Subjects listed on Guruu must always reflect legitimate areas of learning, creativity, or personal development.

4.1 Allowed Subjects

You may create listings for educational, creative, or practical topics, including but not limited to:

• Academic subjects: mathematics, chemistry, physics, languages, history

• Creative skills: writing, photography, painting, music, design

• Practical trades: hair braiding, carpentry, gardening, cooking

• Personal and spiritual development: mindfulness, meditation, tarot, astrology (as cultural or educational content)

• Professional coaching and consulting: business, marketing, leadership, financial literacy

• Health and wellness: yoga, nutrition, personal training, medical study, and wellbeing discussions — shared responsibly and never as a substitute for professional care.

Each listing must clearly describe the skill or knowledge being taught — not the person delivering it.

4.2 Restricted or Prohibited Subjects

Guruu does not allow any subject, keyword, or material that:

• Contains or implies pornography, sexual services, or fetish content.
  Examples of blocked or filtered terms include (but are not limited to):
  “sex,” “porn,” “escort,” “cam,” “fetish,” “nude,” “boobs,” “blonde/blond,” or any slang referring to body parts or sexual activity.

• Promotes or implies romantic companionship for hire, “dating advice” of an erotic or explicit nature, or “adult chat.”

• Involves illegal activity, drugs, weapons, or hate content.

• Offers or requests fraudulent, falsified, or impersonated work — such as forged documents, fake credentials, or services that impersonate another person in exams or formal processes.

• Guruu supports genuine learning and coaching. Tutors may guide, explain, or review work, but are expected to uphold honesty in how knowledge is shared.

• Uses disguised or misspelled keywords to evade moderation.

Any listing containing or resembling such content will be automatically blocked or removed.
Repeated or deliberate attempts to post restricted subjects may result in account suspension.

4.3 Moderation and Detection

Guruu uses a combination of:

• Hard-term filtering (specific banned words or phrases),

• AI-assisted classification to identify adult, violent, or unsafe content, and

• Human review for edge cases or appeals.

This approach ensures genuine diversity of subjects while maintaining safety and legality.

4.4 Category Levels

To help learners find appropriate content, Guruu organises subjects by level:

• Primary / Junior School

• Middle School

• Secondary / High School

• Adult / Professional

• Personal Development / Lifestyle

5. Objectionable Conduct

Guruu is an inclusive community. We do not tolerate language or behaviour that targets individuals or groups based on race, ethnicity, gender, sexual orientation, religion, age, disability, marital status, or political affiliation.

Do not:

• Use profane, violent, or dehumanising language.

• Publish or request discriminatory content.

• Refuse to work with someone because of a protected characteristic.

Adult Content and Sexual Activity

Explicit sexual or pornographic material has no place on Guruu. Violations are reported to relevant authorities.

Do not:

• Share or request nudity or sexually explicit content.

• Offer or request sexual, fetish, or erotic services or chats.

• Threaten, incite, or encourage violence or unlawful acts.

• Use Guruu to organise or promote criminal activity.

Self-Harm

If you encounter someone expressing suicidal thoughts or intent to self-harm, encourage them to seek professional help immediately. For global support resources, visit OpenCounseling.com/suicide-hotlines.

Violence and Criminal Behaviour

Do not:

• Threaten, incite, or encourage violence or unlawful acts.
• Use Guruu to organise or promote criminal activity.

6. Video Sessions and Recordings

All Guruu sessions are automatically recorded for safety and dispute resolution.
Recordings are available to both parties via their dashboards and may be deleted periodically to manage storage capacity.

For learners under the age of 18, Guruu’s Terms of Use require that a parent or legal guardian be associated with the minor’s account. All guardians have access to the video sessions and recordings of their minors as part of these Terms, ensuring transparency and child safety.

Do not:

• Share, post, or distribute session recordings without written consent from every participant.

• Use recordings for public or promotional purposes without authorisation.

Guruu will only review recordings if submitted as evidence in a complaint or dispute.

7. Reviews and Ratings

Reviews help learners make informed choices and help Guruus grow their reputations.

Reviews must be:

• Honest, factual, and relevant to the session experience.

• Free of personal attacks, harassment, or privacy violations.

If a review violates these Standards, it may be challenged or removed at Guruu’s discretion.

8. Reporting Violations

Maintaining trust requires shared responsibility.
If you observe behaviour or content that breaches these standards, report it immediately to help@guruu.co.

By using Guruu, you agree to follow these Community Standards as a condition of your use of the Platform.
Violations may result in content removal, suspension, or permanent account termination.
These Community Standards are legally binding and form part of Guruu’s Terms of Use, available at gurru.co/terms.

Last Updated: November 10, 2025

Dispute, Payout, Refund & Tax Policy

Last updated: 17 October 2025

This Policy forms part of the Terms of Service of Guruu (“the Platform,” “we,” “our,” or “us”). It explains how payments, booking fees, disputes, refunds, and taxes are handled for transactions processed through Stripe, our third-party payment provider.

1. Payment Handling

All payments are processed securely through Stripe. When a Buyer books a Service, the full amount is charged immediately and held in temporary escrow by Stripe on behalf of the Platform.

Funds are not automatically paid to the Service Provider upon booking. They remain on hold until one of the following occurs:

1. The Buyer confirms the Service has been completed;
2. The Buyer takes no action within the review period (see Section 3); or
3. A dispute is raised in accordance with this Policy.

2. Platform Commission, Booking Fee & Processing Fees

For each confirmed booking:

• The Platform charges a non-refundable booking fee of USD $3.00, applied to every transaction. This fee covers payment-processing, administrative, and platform operating costs.
• The Platform deducts a 15 % service commission from the gross booking amount.
• Stripe card-processing fees are also deducted from the payout. These currently equal 2.9 % + USD $0.30 per domestic transaction and 4.4 % + USD $0.30 for international transactions (subject to Stripe’s pricing changes).

Accordingly, the Service Provider receives the net amount after deduction of the Platform’s commission, card-processing fees, and any applicable taxes.

3. Buyer Review Period

After a Service is completed, the Buyer has a [3- to 5-day] review period to confirm or dispute the transaction.

• Confirmation: If the Buyer confirms completion, the Platform releases payment to the Service Provider (less commission, booking fee, and processing costs).
• No action: If the Buyer takes no action during the review period, funds are automatically released once the period expires.
• Dispute: If the Buyer raises a dispute within the review period, funds remain on hold pending internal review (see Section 4).

4. Internal Dispute Resolution

Disputes must be submitted through the Platform’s dispute function within the review period. The Platform will assess relevant materials (communications, proof of delivery, cancellation terms, etc.) and make a good-faith determination.

The Platform’s internal decision is final for Platform purposes. Buyers retain the right to initiate a formal card-network dispute (chargeback) through their issuing bank (see Section 5).

5. Card Disputes and Chargebacks

If a Buyer’s bank reverses a payment:

1. Stripe will debit the disputed amount from the Platform’s balance.
2. The Platform will provide supporting evidence (e.g., proof of service completion).
3. If the Platform prevails, funds will be reinstated.
4. If the Buyer’s bank upholds the dispute, the Buyer will be refunded, and the Platform may recover the amount from the relevant Service Provider if the issue results from their non-performance.

6. Refunds

Refunds are evaluated case-by-case.

If a refund is approved, it will be processed for the amount received less any non-refundable processing fees and the USD $3.00 booking fee incurred at the time of payment. Stripe does not return processing fees on refunded transactions; therefore, those costs are retained by the Platform.

Where applicable, the Platform’s commission may also be retained to cover administrative and gateway costs.

Example: If you paid USD $100.00 and card fees totaled USD $3.20, your refund would be USD $96.80.

If a Learner misses a session without notice, the full payment may be released to the Guruu

7. Cancellation by Service Provider

If the Service Provider cancels a confirmed booking for any reason, the Buyer will receive a full refund, including the booking fee and any card-processing costs.
The Platform may apply penalties or account restrictions to Service Providers who cancel confirmed bookings.

8. Cancellations 

If the Buyer cancels a booking:

• The refund amount is governed by the Service Provider’s cancellation policy, displayed at the time of booking.
• Buyers should review the cancellation policy carefully before confirming a booking.
• Any refund processed under that policy will exclude the Platform’s non-refundable booking fee and non-refundable payment-processing costs, unless otherwise stated by the Provider’s policy.
   

If the service provider (Guruu) cancels a booking:

• If the Service Provider cancels a confirmed booking for any reason, the Buyer will receive a full refund, including the booking fee and any card-processing costs.
• The Platform may apply penalties or account restrictions to Service Providers who cancel confirmed bookings.

9. Taxes

The Platform may be required by law to collect and remit applicable taxes (including but not limited to sales tax, GST, or VAT) once statutory thresholds are met.

Any such taxes collected are held on behalf of the relevant tax authority and are not Platform revenue.
The Platform reserves the right to:

• Adjust prices, booking fees, or displayed totals to include applicable taxes;
• Collect and remit taxes automatically using Stripe’s integrated tax features; and
• Modify this Policy to reflect future tax obligations in jurisdictions where the Platform operates.

10. Fraud and Unauthorized Payments

Stripe provides card verification, 3-D Secure authentication, and fraud-screening tools (Radar). While these measures reduce risk, no system guarantees absolute protection.
The Platform is not liable for fraudulent or unauthorized card use beyond the protections offered by Stripe and the card networks.

11. Finality of Payouts

Once funds are released to a Service Provider and the Buyer’s review period has expired, the transaction is considered final unless reversed by a valid card-network chargeback.

12. Acceptance

By using the Platform, Buyers and Service Providers acknowledge and agree to this Dispute, Payout, Refund & Tax Policy, which forms part of the Platform’s Terms of Service.

For any payment issues, contact help@guruu.co.

Last updated 17 October 2025.

Introduction

We value your privacy and are committed to protecting your personal information.
This policy explains what data we collect, how we use it, and your rights regarding that information.

By using Guruu.co, you agree to this policy. If you do not agree, please discontinue use of our services.
We may update this policy periodically to reflect new practices or legal requirements. Please check this page for the latest version.

1. Information We Collect

We collect personal information when you:

• Register an account or complete forms (including affiliate or influencer applications).

• Communicate with others through Guruu.co (messages, reviews, or sessions).

• Browse, access, or use our platform.

• Participate in video sessions, which may be recorded and stored for access by participants.

2. How We Collect Information

• Directly from you: when you register, communicate, or complete a transaction.

• Automatically: through cookies, IP addresses, device identifiers, and usage analytics.

• From third parties: including payment processors, vendors, and analytics partners that assist in operating our platform.

3. How We Use Your Information

We use your personal information to:

• Provide, personalise, and improve our services.

• Verify identity, ensure security, and prevent fraud or abuse.

• Communicate with you, including transactional messages and service updates.

• Send relevant marketing communications (only where permitted).

• Maintain marketplace integrity and comply with our legal and regulatory obligations.

We process your information based on legitimate interests, contract necessity, legal obligations, or your consent (where required by law).

4. Privacy and Video Recordings

• Sessions conducted on Guruu are automatically recorded and made available to participants (including parents or guardians of minors).

• Guruu staff do not review or access session recordings unless necessary for dispute resolution, complaint investigation, or legal compliance.

• Recordings may be deleted periodically to manage storage.

• You must obtain written consent from all participants before publishing or sharing a session outside Guruu.co.

5. Privacy and Complaints

Users can report breaches of our Terms of Use or Community Standards.
Our Trust & Safety Team reviews complaints and may take appropriate action. To protect user privacy, investigation outcomes are not shared publicly.

6. Data Retention

We retain personal information only as long as necessary to:

• Deliver our services,

• Fulfil contractual or legal obligations, and

• Prevent fraud or abuse.

After this period, data is securely deleted or anonymised.

7. Users Under 18

• Accounts for users under 18 must be created and managed by a parent or legal guardian.

• Parents/guardians receive access to communications and session recordings.

• Guruu does not knowingly collect data directly from minors without parental consent.

8. Sharing Information with Third Parties

We share personal data only as necessary to operate the platform and deliver services:

• Service providers: hosting, video, analytics, payment processing, and customer support.

• Law enforcement: when required to comply with applicable law or legal process.

• Marketing and analytics partners: to improve services and understand usage trends.

Guruu does not sell, rent, or trade personal data to third parties for their own marketing purposes.

9. International Data Transfers

Your information may be stored or processed in countries such as Australia, the United States, or others where we operate.
We take appropriate safeguards—such as contractual protections—to ensure your data remains secure and treated in accordance with this policy.

10. Cookies and Tracking Technologies

We use cookies and similar technologies for site functionality, analytics, and marketing purposes.
You can manage or delete cookies in your browser settings at any time.
For more details, please review our Cookie Policy.

Our site does not currently respond to “Do Not Track” signals.

11. External Links

Guruu.co may contain links to third-party websites.
We are not responsible for their privacy practices or content. Please review their privacy policies before providing personal information.

12. Security

We take reasonable administrative, technical, and physical measures to protect your information from unauthorised access, loss, misuse, or alteration.
However, no online platform can guarantee absolute security. Please keep your account credentials confidential.

13. Your Rights (EU, UK, and California Residents)

Depending on your location, you may have the following rights:

Access and Correction – Request access to or correction of your personal data.
Deletion – Request deletion of your account and data, subject to legal retention requirements.
Portability – Request a copy of your data in a portable format (where applicable).
Marketing Opt-Out – Unsubscribe from marketing emails at any time.
California Residents (CCPA) – You have additional rights to request disclosure, deletion, or opt-out of certain data practices.

To exercise any of these rights, contact help@guruu.co. We will verify your identity and respond within a reasonable timeframe.

14. Updating Your Information

You can update your details in your account settings.
If you believe any information is inaccurate or incomplete, please contact help@guruu.co so we can correct it.

15. Contact Us

For any privacy-related questions, concerns, or requests, please contact us:
📧 help@guruu.co

We aim to respond within a reasonable timeframe and in accordance with applicable privacy laws.

Last Updated: October 2025

Why We Use Cookies

We use cookies and similar technologies—such as web beacons, pixels, tags, and scripts—to deliver a secure, personalised, and reliable experience on Guruu.
These tools help us:

• Enhance site performance and functionality.

• Remember your preferences (such as language or login details).

• Analyse traffic and usage patterns to improve our services.

• Support marketing and measure the effectiveness of our campaigns.

A cookie is a small text file placed on your device when you visit our website. Cookies allow us (and trusted partners) to recognise your browser and understand how you interact with our platform.

Types of Cookies We Use

1. First-Party Cookies (set by Guruu)
These cookies are essential for basic site functions, including:

• Logging in securely

• Remembering language and time zone settings

• Maintaining your session between pages

2. Third-Party Cookies (set by partners)
We partner with reputable third parties such as Google, Facebook, LinkedIn, and Stripe to assist with analytics, advertising, and payment functionality. These cookies help us understand visitor behaviour and deliver relevant content.

3. Session vs. Persistent Cookies

• Session cookies are temporary and expire once you close your browser.

• Persistent cookies remain on your device until they expire or you delete them manually.

Managing or Deleting Cookies

You have full control over how cookies are used on your device.
You can block, restrict, or delete cookies by adjusting your browser settings.
Please note that disabling certain cookies may affect site functionality or prevent login features from working properly.

For general instructions, visit www.aboutcookies.org (a third-party site).

Browser-specific guides:

• Internet Explorer/Microsoft - Here
• Chrome - Here
• Firefox/Mozilla - Here
• Safari OSX - Here
• Safari iOS - Here
• Android Phones - Here
• Google Analytics Opt Out - Here

Google Analytics

We use Google Analytics to understand how visitors use Guruu and to improve site performance.
Google Analytics collects anonymous data such as page visits, duration, and traffic sources.
You can opt out of Google Analytics tracking at any time by installing the Google Analytics Opt-Out Browser Add-on.

Your Consent

By continuing to browse Guruu after seeing our cookie notice, you consent to the use of cookies as described in this policy.
If you do not consent, you can adjust your browser settings or disable cookies before continuing to use our site.

Policy Updates

We may update this Cookie Policy periodically to reflect changes in our technology, legal requirements, or operational practices.
The most recent version will always be available on this page.

Last Updated: October 2025