Safe learning for younger users.
Guardian-managed accounts. Recorded sessions. Full visibility.

🛡️ Safety First 

Guruu is designed to be a safe place for younger users to learn, ask questions, and build confidence.

All users under 18 must use a guardian-managed account. This means a parent or legal guardian is actively involved in how the account is set up and used.

To protect young users, we’ve built safety into the platform:

• All sessions take place on Guruu (no moving off-platform)
• Every session is automatically recorded
• Guardians have full visibility of activity
• Payments are handled securely through the platform

This creates a learning environment that is transparent, accountable, and safe by design.

Who is a younger user?

A “younger user” is anyone under the age of 18.

There are two ways young people can use Guruu:

• Learners (any age) — to get help, learn new skills, or ask questions
• Teen Guruus (15–17) — to offer services and earn, with guardian support

In all cases:

• A guardian must create and manage the account
• The guardian oversees bookings, payments, and activity
• The guardian is legally responsible for the account

This ensures young users are supported, while also meeting legal and payment requirements.

How it works

Getting started is simple:

Step 1 — Create a guardian account
A parent or guardian signs up first.

Step 2 — Add a younger user
Create a learner or teen guruu profile under your account. Go to settings, then family sharing.

Step 3 — Book and learn safely
Find the right Guruu, book a session, and meet on-platform.

Everything — from booking to payment to the session itself — happens in one place.

What Guardians Can See & Control

Guardians stay informed and in control at every step.

They can:

• View all messages and communication
• Access session recordings
• Manage bookings and payments
• Monitor activity across the account

This level of visibility helps ensure young users feel supported — and gives guardians peace of mind.

If Something Doesn’t Feel Right

Your safety comes first. If something happens during a session that makes you feel uncomfortable, worried or unsafe, you can speak up at any time.

During the session, you can:

• End the session at any time.
• Tell your guardian what happened.
• Look for the red shield and use it to let your guardian know that something doesn’t feel right.

Your guardian can then decide what to do next. If there is a problem with the session or payment, they can raise a formal dispute through Guruu.

You do not need to stay in a session that makes you feel uncomfortable.

Related Resources:

- Community Standards
- Privacy Policy
- Terms of Use

Last Updated: 31 March 2026
 

Effective Date: November 27, 2025

Thank you for being part of the Guruu community. These Terms of Use (“Terms”) govern your access to and use of Guruu.co, its mobile applications, and related services (collectively, “Guruu,” “the Platform,” “we,” or “us”).

By accessing or using Guruu, you agree to these Terms and all policies that form part of them, including the Privacy Policy, Community Standards, Payment Policy, and Intellectual Property Policy (collectively, the “Platform Policies”).
These Platform Policies are incorporated by reference and have the same legal force as these Terms.
If you do not agree, please discontinue use of the Platform.

1. Key Terms

• Learner (User / Buyer): A user who books and pays for sessions.

• Guruu (Service Provider / Seller): A user who offers their time and expertise for a fee.

• Guardian / Parent: An adult who creates or manages an account on behalf of a minor (under 18 years old). The guardian is the legal contracting party responsible for the minor’s activity, payments, and compliance with these Terms.

• Booking: The act of reserving a session through the Platform.

• Session: A one-on-one meeting between a Learner and a Guruu conducted via the Guruu video system.

Creating an account on Guruu is free.

2. Eligibility & Account Responsibilities

• You must be at least 15 years old to participate as a Service Provider (“Guruu”). For example, a high-school or middle-school student may tutor younger children, provided they comply with Guruu’s guidelines and local laws.

• All users under 18, whether Learners or Guruus, must have their account created and managed by a parent or legal guardian.

• The guardian is the legal contracting party and is responsible for all payments, conduct, and compliance with these Terms. Guruu may request verification or proof of parental consent at any time.

• For minor accounts, guardians have visibility into all messages, file uploads, and shared content associated with the account.

• You are responsible for maintaining accurate information and keeping your login credentials secure.

• Creating multiple accounts, impersonating others, or using Guruu for fraudulent purposes is strictly prohibited.

• Guruu reserves the right to suspend or terminate any account that violates these Terms or related policies.

2.1 Account Deletion

If you request to delete your account, Guruu will deactivate your profile and remove or anonymise personal information in accordance with our Privacy Policy. However, deleting your account does not delete session recordings, booking records, dispute logs, or messages that Guruu is required to retain for:

• safety investigations,

• dispute resolution,

• chargeback defence,

• legal or compliance obligations.

Recordings linked to past bookings remain accessible to the Service Provider for the applicable retention period (up to 180 days, or longer if safety-flagged), even if the buyer’s account has been deleted.
This ensures fairness, evidence preservation, and compliance with banking and regulatory rules.

3. User-Generated Content (UGC)

Guruu is a user-generated content (UGC) platform. All content uploaded by users—including text, photos, videos, and session materials—belongs to the user who created it.

By posting content on Guruu, you agree that:

• You own or have the legal right to share the content.

• You grant Guruu a non-exclusive, worldwide, royalty-free, transferable licence to host, display, reproduce, and distribute your content as necessary to operate, promote, and improve the Platform.

• You waive any moral rights to the extent permitted by law.

• You grant Guruu the right to use your reviews, testimonials, or other public content for promotional or informational purposes.

• You are solely responsible for your content and for ensuring that it complies with intellectual-property laws and our Community Standards.

• Guruu does not manually pre-screen or supervise all user-generated material and assumes no responsibility or liability for content posted by users. Guruu may automatically screen messages for prohibited content such as external contact information, unsafe links, or attempts to move communication off-platform. Messages containing such content may be blocked or removed.
  We may remove or restrict content that violates laws or Platform Policies.

We may remove or restrict content that violates laws or Platform Policies.
If you believe your intellectual-property rights have been violated, please see our Intellectual Property Claims Policy.

4. Pricing & Payments

• The minimum booking rate is USD $20 (or the equivalent amount in local currency) per hour.

• Learners pay for sessions in advance through Guruu’s secure payment system.

• Upon completion, Guruu releases 85% of the session fee to the Guruu, after deducting Guruu’s platform commission; and credit-card processing fees imposed by third-party providers (e.g., Stripe).

• Payments and communication must occur through the Guruu Platform. Attempting to pay, contact, or schedule sessions outside Guruu may result in suspension or permanent removal.

• All communication and session activity must remain on the Guruu Platform. Sharing personal contact details or attempting to move a learner—especially a minor—off-platform is strictly prohibited and may result in immediate suspension. Moving off-platform compromises safety features, guardian oversight, session recordings, identity verification, payment protections, and dispute resolution. Keeping communication on Guruu preserves transparency and ensures all buyer and seller protections remain in effect.

  Guruu acts as a limited payment-collection agent to facilitate transactions but is not a party to the contract between Learners and Guruus.

  All payments, refunds, and commissions are subject to the Payment Policy and applicable laws.

  Guruu may withhold or report earnings as required by local or international tax authorities. Guruus are solely responsible for declaring and paying their own taxes.

5. Bookings & Cancellations

• Guruus are expected to honour confirmed bookings. Repeated or unjustified cancellations may impact account status.

• Learners may cancel sessions in accordance with the Guruu’s chosen cancellation policy.

• If a Learner misses a session without notice, the full payment may be released to the Guruu.

• Refunds are processed according to the Payment Policy and applicable consumer laws.

• Learners must raise any dispute or refund request within three (3) days of session completion.

6. Service Disruptions, Force Majeure & Technical Issues

• Guruu uses Twilio and other third-party tools to deliver video conferencing and messaging services.

While we strive for uninterrupted access, technical issues can occur due to factors outside Guruu’s control, including:

• internet outages, device or hardware failure;

• third-party service interruptions; or

• events of force majeure such as natural disasters, cyber attacks, labour disputes, or regulatory restrictions.

Guruu is not responsible for loss of service, earnings, or data due to such disruptions.

If a session is materially affected by a verified technical issue not caused by either party, Guruu will review the case. Guruus agree to either: re-run the session at no additional cost, or offer a refund, at Guruu’s discretion.

7. Regulatory Compliance (Cross-Border Use)

Guruu Labs LLC is incorporated in the United States and operates globally.
Users are responsible for ensuring that their use of the Platform is lawful within their own jurisdiction, including compliance with export controls, age restrictions, and professional licensing requirements.

8. Reviews & Ratings

• Learners can review and rate Guruus after sessions.

• Reviews must be honest, respectful, and compliant with our Community Standards.

• Guruu may remove or moderate reviews that are false, defamatory, or abusive.

• By posting a review, you grant Guruu permission to display it publicly for promotional or informational use.

9. Conduct & Prohibited Activities

All users must:

• Communicate respectfully and professionally;

• Keep all interactions and transactions within Guruu; and

• Follow all applicable laws and the Community Standards.

You must not:

• Offer or request illegal, explicit, or unethical services;

• Circumvent fees or payments;

• Use Guruu to send spam or collect data;

• Engage in plagiarism, impersonation, or IP violations; or

• Interfere with platform security or manipulate the review system.

• Share or distribute session recordings without written consent from all participants, except for guardian review of a minor’s session.

Violations may result in suspension, removal, or legal action.

10. Dispute Resolution, Mediation & Arbitration

Guruu encourages Learners and Guruus to resolve disagreements directly wherever possible.

If a dispute cannot be resolved, Guruu may, at its discretion, review the matter and determine appropriate actions, including partial or full refunds, account adjustments, or other remedies.
 

10.1 Dispute Resolution Process (Tiered)

Tier 0 – Direct Resolution (Self-Resolution Window):
The Buyer and Guruu must first attempt to resolve the issue directly through Guruu’s on-platform messaging within 72 hours of the dispute being raised.

Tier 1 – AI-Assisted Mediation:
If unresolved after Tier 0, Guruu may provide an AI-assisted mediation step to propose a fair resolution based on available platform evidence (messages, booking records, and recordings where relevant). This step typically occurs within 5–7 days of escalation to Tier 1.

Tier 2 – Human Review (Final Platform Outcome):
If unresolved after Tier 1, a Guruu human moderator reviews the evidence and issues a final platform outcome (for example: refund amount, payout release/hold, and/or account action). Guruu will aim to conclude Tier 2 within 10 business days, where reasonably possible.

Evidence & Consent:
By using Guruu, users consent to Guruu reviewing relevant messages, bookings, files, and recordings where required to assess disputes, safety concerns, fraud, or chargebacks.

Finality (Platform Only):
Guruu’s decision is final for platform outcomes (refunds/payout/account status). This does not remove either party’s right to pursue external legal remedies.

10.2 AI-Assisted Review
Guruu may use artificial intelligence or automated tools to assist in evaluating evidence, communication history, or session recordings to support a fair outcome.
All AI-assisted assessments are reviewed and confirmed by a human moderator before a decision is finalised.

10.3 Platform Mediation Finality
Guruu’s decision in a mediation context is final for Platform purposes, meaning it determines payout, refund, or account-status outcomes within Guruu.
This internal decision does not limit either party’s right to pursue legal or regulatory remedies outside the Platform.

10.4 Arbitration Requirement
Before commencing court proceedings, both parties agree to attempt mediation or binding arbitration in Melbourne, Victoria, Australia, conducted in English under the Arbitration Rules of the Australian Centre for International Commercial Arbitration (ACICA).
The arbitration award may be entered in any court having jurisdiction, but all proceedings must occur in Victoria, Australia.
Users waive any right to participate in a class action or to bring claims in any other jurisdiction.

10.5 Liability Disclaimer
Guruu is a neutral facilitator and is not legally responsible for the conduct or outcomes of user-to-user interactions, including the quality, timing, or accuracy of any service delivered by users. Guruu is not liable for any loss arising from a user’s failure to download or retain copies of their session recordings before deletion under the retention schedule described in these Terms.

11. Independent Contractor Relationship

• Guruus are independent contractors, not employees, partners, or agents of Guruu Labs LLC.

• They are solely responsible for their representations, taxes, and maintaining any professional licensing or insurance required for their field.

• Guruu does not control or guarantee the content, quality, timing, or outcome of services delivered by Guruus.

12. Platform Disclaimer & Limitation of Liability

• Guruu provides a neutral marketplace that connects users.

• We do not supervise, direct, or control users’ behaviour and are not responsible for any acts, omissions, or representations made by users on or off the Platform.

• We do not guarantee the quality, accuracy, or reliability of any user-provided content or service.

• Use of Guruu is at your own risk.

To the fullest extent permitted by law:

• Guruu Labs LLC and its affiliates are not liable for damages, including loss of income, data, goodwill, or reputation, arising from use of the Platform or third-party tools.

• Guruu’s total aggregate liability to any user shall not exceed the lesser of AUD $100 or the total Platform fees paid by that user during the preceding twelve (12) months.

13. Insurance & Professional Responsibility

Guruu does not provide indemnity or liability insurance for users.
Service Providers are encouraged to maintain appropriate insurance and comply with professional licensing standards relevant to their field.

14. Data Protection & Privacy

Your use of Guruu is governed by our Privacy Policy and Cookie Policy, which explain how we collect, use, and protect information.
By using Guruu, you consent to:

• session recordings for safety and dispute resolution;

• storage and processing of personal data in the United States or other jurisdictions; and

• data retention and cross-border transfer as described in the Privacy Policy.

14.1 Session Recording Review & Evidence Use

To maintain a safe learning environment, protect users, and resolve disputes fairly, sessions on Guruu may be automatically recorded. By using the Platform, you understand and agree to the following:

Limited Access to Recordings
Session recordings are accessible only to:
(a) authorised Guruu staff for safety reviews, quality assurance, fraud prevention, and dispute resolution;
(b) Guruu’s payment processor (such as Stripe) when necessary to investigate or resolve a payment dispute or chargeback; and
(c) the buyer’s or provider’s issuing bank, if Stripe forwards the evidence as part of a chargeback review.

Purpose Limitation
Recordings are used solely for:

• verifying session attendance and completion
• resolving platform disputes (Tier 0, Tier 1, Tier 2)
• responding to chargebacks
• enforcing Community Standards
• investigating safety concerns
• compliance with legal obligations

No Public Disclosure
Recordings are never used for marketing, never made public, and never shared with other users except as required for dispute resolution.

Chargebacks
If you file a chargeback or external payment dispute, you authorise Guruu to submit session recordings, logs, communications, account activity, and other relevant data to our payment processor and, where applicable, your issuing bank.

Guardian-Managed Accounts
If a learner or guruu is under 18, only the registered parent or guardian may access or receive information relating to the session recording, dispute evidence, or chargeback documentation. Minors may report concerns but are not the legal decision-maker.

Recordings may be archived, compressed, or migrated between secure storage systems during the retention period, provided user access rules remain unchanged. Such changes do not alter the permitted uses or confidentiality obligations described in these Terms.

14.2 Session Recording Retention & Storage

All sessions on Guruu are automatically recorded. Recording is a mandatory safety, quality, and dispute-resolution requirement for anyone using the Platform. By using Guruu, you consent to the creation, storage, and restricted review of session recordings as described below.

Retention Period

Session recordings are retained for up to 180 days from the date of the session to allow for:

• dispute resolution (Tier 0–Tier 2)

• chargeback defence

• guardian oversight for minor accounts

• safety and policy investigations

After 30 days, recordings may be archived in a lower-resolution format or moved to secure alternative storage to manage capacity.

Recordings may be deleted after 180 days unless the session is subject to a safety flag, legal request, or other compliance requirement. In serious cases—such as suspected abuse, grooming, harassment, or criminal behaviour—recordings and related logs may be retained for 5–7 years consistent with legal and child-safety best practices.

User Download

Recordings may be available for download by authorised buyers, guardians, or providers. Guruu does not guarantee permanent access and may delete recordings in accordance with this policy. Users are encouraged to save local copies for their own reference.

Restrictions on Sharing

Session recordings may not be shared publicly, posted online, or distributed to third parties without the written consent of all participants, except where a parent or guardian reviews recordings involving a minor.
Unauthorised sharing or misuse of recordings may result in account suspension or legal action.

Access & Review

Recordings may be accessed only by:

• participants in the session (buyer/guardian and provider);

• authorised Guruu staff for dispute resolution, safety review, fraud prevention, or compliance;

• Stripe, issuing banks, or law-enforcement agencies when necessary to resolve a payment dispute or legal matter.

Recordings are never used for marketing or public distribution.

14.3 Law Enforcement & Legal Requests

Law Enforcement & Legal Requests

Guruu complies with all applicable laws and lawful requests from government or regulatory authorities.
We may disclose any information we hold about you, including:

• personal information,

• account and booking records,

• messages, logs, and metadata,

• payment identifiers (such as Stripe-issued customer, charge, or dispute IDs), and

• session recordings,

if required by:

• a valid court order, warrant, or subpoena;

• a lawful request from a government or regulatory authority;

• an investigation into suspected fraud, financial crime, child safety risks, or threats to public safety; or

• circumstances where Guruu reasonably believes disclosure is necessary to protect the rights, safety, or property of Guruu, its users, or the public.

Where legally permitted, Guruu will notify affected users before disclosing information.
Guruu is not responsible for decisions made by Stripe or other third-party processors in relation to their own legal obligations or responses to government requests.

15. Recording Policy Summary

To maintain a safe, transparent, and trustworthy learning environment, all sessions conducted through Guruu are automatically recorded. Recording is a mandatory feature of the Platform and is required for dispute resolution, safety, quality assurance, and chargeback defence.
All recordings are created and stored by Guruu and form part of Guruu’s operational records.
By using Guruu, you agree to the following summary of how session recordings are handled.

15.1 Why Sessions Are Recorded

Recordings help ensure that:

• sessions are delivered safely and professionally;

• disputes can be reviewed fairly and based on evidence;

• minors are protected through guardian oversight;

• chargebacks and fraud claims can be resolved using verifiable session history; and

• learners can revisit important concepts or instructions.

Recordings are never used for marketing or public distribution.

Recordings may also be analysed using automated tools or artificial intelligence to assist in dispute resolution or safety investigations. All AI-assisted assessments are reviewed by a human moderator before any final decision.

15.2 Who Can Access Recordings

Recordings are accessible only to:

• the learner or, for minors, their registered parent or guardian;

• the Service Provider who delivered the session;

• authorised Guruu staff involved in dispute resolution, safety reviews, fraud prevention, or compliance;

• Stripe, issuing banks, or law-enforcement agencies when required to resolve chargebacks, fraud investigations, or legal requests.

Guruu may disclose recordings to law-enforcement or regulatory authorities upon receiving a valid warrant, subpoena, or lawful request, or in situations involving potential harm or criminal activity.

Recordings may not be shared publicly without the written consent of all participants, except that guardians may review a minor’s session.

15.3 How Long Recordings Are Stored

Recordings are retained for up to 180 days. Retention occurs in two phases:

First 30 days:
Recordings are stored in full quality and available for download.

Day 30–180:
Recordings may be compressed, archived, or moved to secure alternative storage while remaining suitable for review.

Recordings may be deleted after 180 days unless subject to:

• a safety or misconduct investigation;

• a legal or law-enforcement request; or

• compliance retention requirements.

For serious safety-critical cases (e.g., harm, abuse, grooming, criminal behaviour), recordings may be retained securely for 5–7 years.

15.4 Account Deletion and Recording Access

15.4 Account Deletion and Recording Access

Deleting your Guruu account does not delete session recordings or booking records Guruu is required to retain. If you delete your account:

• recordings remain accessible to the Service Provider for the retention period;

• Guruu may continue to store recordings until the retention period expires;

• your account data may be anonymised in accordance with the Privacy Policy.

15.5 Downloading Recordings

Recordings may be available for download from your dashboard shortly after a session ends. Users are encouraged to save recordings locally for future reference, as Guruu does not guarantee permanent access and may delete recordings after the retention period.
Downloaded recordings are for personal educational reference only. You may not publish, repost, sell, or otherwise distribute any downloaded recording without the written consent of all participants and Guruu, except where a parent or guardian reviews a minor’s session.
Guruu does not guarantee that every session recording will be successfully captured or available for download. Recording failures may occur due to connectivity issues, device limitations, or third-party service outages. Guruu is not liable for missing or incomplete recordings.

16. Indemnity

You agree to indemnify and hold harmless Guruu Labs LLC, its affiliates, officers, and employees from any claims, damages, or expenses (including legal fees) arising from:

• your use or misuse of the Platform;

• your violation of these Terms or applicable law; or

• your infringement of another user’s rights.

17. Modifications & Policy Updates

Policy Updates
Guruu may amend these Terms or any Platform Policy (including the Community Standards, Payment Policy, and Privacy Policy) from time to time. Changes take effect once published on Guruu.co. We will notify users via email or in-platform notice of any material updates. 
Material updates—those that significantly affect user rights or obligations—will be notified via email or in-platform notice.
Minor or editorial changes, such as improvements to wording, formatting, or examples, may be made without separate notice.
Continued use of the Platform after any update constitutes acceptance of the revised version.

18. Contact Us

For any questions or concerns regarding these Terms, contact us at:
📧 help@guruu.co

Acknowledgement

By using Guruu, you acknowledge that you have read, understood, and agreed to these Terms of Use.

Overview

Guruu is a global network of tutors, mentors, instructors, consultants, coaches, and service professionals who use the platform to share knowledge and empower others.

Our community thrives on diversity, respect, and professionalism. Every interaction—whether in a live session or online communication—contributes to the culture we build together.

Guiding Principle

Guruu is a platform for sharing knowledge responsibly. In short:

If it’s illegal, don’t do it here. If it’s unethical, we reserve the right to act.

We are not here to police ideas or personal ethics, but we act swiftly to protect user safety—especially for minors—and to comply with the law.

These Community Standards outline the behaviour and content expectations for everyone using Guruu. They are not laws, but guiding principles that reflect our shared values of respect, safety, acceptance, and integrity.

These Community Standards form part of Guruu’s Terms of Use.

By creating an account, posting content, or participating in a session, you agree to comply with these Standards in addition to all other policies that make up Guruu’s Terms.

These standards evolve as our community grows. The examples below illustrate prohibited behaviours but are not exhaustive. If you encounter conduct or content that violates these guidelines, please report it to help@guruu.co.

Definition: In this document, “learner” refers to any user who books and pays for a session on Guruu.

1. Integrity and Authenticity

Trust is the foundation of the Guruu marketplace. Every profile, session, and message must represent you and your skills truthfully.

Do not:

• Use a fake name, photo, gender, or location.

• Present forged or false documents when verifying identity.

• Misstate your qualifications, experience, or education.

• Offer licensed or regulated services without the required credentials.

• Copy another user’s profile text, media, or branding.

• Change agreed pricing outside the platform or after confirmation (“bait-and-switch”).

• Allow another person to attend or appear in a booked session without the learner’s written consent.

• Use non-original photos, videos, or promotional materials.

For users under 18, parents or legal guardians have access to all messages, file uploads, and session recordings to ensure transparency and safety.

2. Spam and Platform Misuse

Guruu’s messaging and booking tools exist to support genuine learning and collaboration.

Do not:

• Send unsolicited or repetitive messages unrelated to an active session.

• Distribute mass, promotional, or misleading communications.

• Use Guruu messages to advertise outside websites, products, or services.

All communication and session activity must remain on the Guruu Platform. Sharing personal contact details or attempting to move a user —especially a minor—off-platform is strictly prohibited and may result in immediate suspension. Moving off-platform compromises safety features, guardian oversight, session recordings, payment protections, and dispute resolution. Keeping communication on Guruu preserves transparency and ensures all buyer and seller protections remain in effect.

3. Prohibited Services

Guruu welcomes a wide range of knowledge categories — but certain services and topics are strictly prohibited for legal, ethical, or safety reasons.

3.1 Illegal or Financially Risky Services

Do not offer or request:

• Any illegal service or assistance with unlawful acts.

• Fake or forged documents (IDs, licences, bank statements, etc.).

• Services requiring access to another user’s financial accounts or data.

• Loans, donations, or investment schemes.

• Trading signals, financial forecasts, or high-risk speculative advice.

3.2 Piracy, Hacking, and Third-Party Violations

Do not offer or request:

• Hacking, cracking, or account-recovery services.

• Pirated or unlicensed software, media, or templates.

• Any service that breaches a third party’s terms of service.

3.3 Misleading or Fraudulent Services

Do not post or request:

• Fake reviews, testimonials, or engagement (followers, likes, views, etc.).

• Deepfakes or AI-generated content designed to deceive.

• Services guaranteeing outcomes beyond your control.

3.4 Education and Tutoring

Guruu exists to support genuine learning and skill development. We do not monitor or judge the academic ethics of how knowledge is applied outside the platform.

However, all activity must remain lawful, age-appropriate, and safe.
If a session involves a minor, Service Providers must conduct themselves professionally at all times. Any report of inappropriate behaviour — including nudity, sexual content, or other boundary violations during a video session — will trigger immediate review and may result in account suspension or reporting to authorities.

Guruu supports genuine learning and coaching. Tutors may guide, explain, or review work, but we ask that you do not complete graded assignments, exams, or applications on behalf of learners, as doing so breaches academic integrity.

4. Allowed and Restricted Subjects

Guruu is a marketplace for the exchange of knowledge — a place where people teach, mentor, and share skills in good faith.
Subjects listed on Guruu must always reflect legitimate areas of learning, creativity, or personal development.

4.1 Allowed Subjects

You may create listings for educational, creative, or practical topics, including but not limited to:

• Academic subjects: mathematics, chemistry, physics, languages, history

• Creative skills: writing, photography, painting, music, design

• Practical trades: hair braiding, carpentry, gardening, cooking

• Personal and spiritual development: mindfulness, meditation, tarot, astrology (as cultural or educational content)

• Professional coaching and consulting: business, marketing, leadership, financial literacy

• Health and wellness: yoga, nutrition, personal training, medical study, and wellbeing discussions — shared responsibly and never as a substitute for professional care.

Each listing must clearly describe the skill or knowledge being taught — not the person delivering it.

4.2 Restricted or Prohibited Subjects

Guruu does not allow any subject, keyword, or material that:

• Contains or implies pornography, sexual services, or fetish content.
  Examples of blocked or filtered terms include (but are not limited to):
  “sex,” “porn,” “escort,” “cam,” “fetish,” “nude,” “boobs,” “blonde/blond,” or any slang referring to body parts or sexual activity.

• Promotes or implies romantic companionship for hire, “dating advice” of an erotic or explicit nature, or “adult chat.”

• Involves illegal activity, drugs, weapons, or hate content.

• Offers or requests fraudulent, falsified, or impersonated work — such as forged documents, fake credentials, or services that impersonate another person in exams or formal processes.

• Guruu supports genuine learning and coaching. Tutors may guide, explain, or review work, but are expected to uphold honesty in how knowledge is shared.

• Uses disguised or misspelled keywords to evade moderation.

Any listing containing or resembling such content will be automatically blocked or removed.
Repeated or deliberate attempts to post restricted subjects may result in account suspension.

4.3 Moderation and Detection

Guruu uses a combination of:

• Hard-term filtering (specific banned words or phrases),

• AI-assisted classification to identify adult, violent, or unsafe content, and

• Human review for edge cases or appeals.

This approach ensures genuine diversity of subjects while maintaining safety and legality.

4.4 Category Levels

To help learners find appropriate content, Guruu organises subjects by level:

• Primary / Junior School

• Middle School

• Secondary / High School

• Adult / Professional

• Personal Development / Lifestyle

5. Objectionable Conduct

Guruu is an inclusive community. We do not tolerate language or behaviour that targets individuals or groups based on race, ethnicity, gender, sexual orientation, religion, age, disability, marital status, or political affiliation.

Do not:

• Use profane, violent, or dehumanising language.

• Publish or request discriminatory content.

• Refuse to work with someone because of a protected characteristic.

Adult Content and Sexual Activity

Explicit sexual or pornographic material has no place on Guruu. Violations are reported to relevant authorities.

Do not:

• Share or request nudity or sexually explicit content.

• Offer or request sexual, fetish, or erotic services or chats.

• Threaten, incite, or encourage violence or unlawful acts.

• Use Guruu to organise or promote criminal activity.

Self-Harm

If you encounter someone expressing suicidal thoughts or intent to self-harm, encourage them to seek professional help immediately. For global support resources, visit OpenCounseling.com/suicide-hotlines.

Violence and Criminal Behaviour

Do not:

• Threaten, incite, or encourage violence or unlawful acts.
• Use Guruu to organise or promote criminal activity.

6. Video Sessions and Recordings

All Guruu sessions are automatically recorded for safety and dispute resolution.
Recordings are available to both parties via their dashboards and may be deleted periodically to manage storage capacity.

For learners under the age of 18, Guruu’s Terms of Use require that a parent or legal guardian be associated with the minor’s account. All guardians have access to the video sessions and recordings of their minors as part of these Terms, ensuring transparency and child safety.

Do not:

• Share, post, or distribute session recordings without written consent from every participant.

• Use recordings for public or promotional purposes without authorisation.

All Guruu sessions are automatically recorded for safety, transparency, moderation, and dispute resolution.

Recordings are available to both parties via their dashboards and may be deleted periodically to manage storage capacity, unless they are needed for a dispute, safety investigation, or chargeback.

For learners under the age of 18, Guruu’s Terms of Use require that a parent or legal guardian be associated with the minor’s account. All guardians have access to the video sessions and recordings of their minors as part of these Terms, ensuring transparency and child safety. Minors may report concerns, but only guardians may take binding action in a dispute or chargeback.

Review of Recordings

Session recordings may be reviewed by:

• Authorised Guruu staff for safety checks, policy enforcement, or dispute resolution

• Human reviewers during Tier 2 dispute assessment

• Our payment processor (Stripe) when required to resolve a payment dispute or chargeback

• The issuing bank, via Stripe, as part of the chargeback evidence process

Recordings are reviewed only for legitimate safety, compliance, and dispute-resolution purposes and are never shared publicly.

Do Not:

• Share, post, or distribute session recordings without written consent from every participant

• Use recordings for public or promotional purposes without authorisation

• Attempt to edit, falsify, or manipulate session footage

• Delete recordings relevant to an ongoing dispute, investigation, or chargeback

Violation of these rules may result in suspension or permanent removal from the Platform.

7. Reviews and Ratings

Reviews help learners make informed choices and help Guruus grow their reputations.

Reviews must be:

• Honest, factual, and relevant to the session experience.

• Free of personal attacks, harassment, or privacy violations.

If a review violates these Standards, it may be challenged or removed at Guruu’s discretion.

8. Reporting Violations

Maintaining trust requires shared responsibility.
If you observe behaviour or content that breaches these standards, report it immediately to help@guruu.co.

By using Guruu, you agree to follow these Community Standards as a condition of your use of the Platform.
Violations may result in content removal, suspension, or permanent account termination.
These Community Standards are legally binding and form part of Guruu’s Terms of Use, available at gurru.co/terms.

Last Updated: November 27, 2025

Dispute, Payout, Refund & Tax Policy

This Policy forms part of the Guruu Terms of Service (“the Platform,” “we,” “our,” or “us”). It explains how payments, booking fees, disputes, refunds, and taxes are handled for transactions processed through Stripe, our third-party payment provider.

1. Pre-Booking Confirmation

Before completing any booking, Buyers must confirm that they understand and agree to Guruu’s refund and dispute rules. This confirmation appears in a pop-up window during the booking process and must be accepted before payment.

By ticking the confirmation checkbox, Buyers acknowledge that refunds are only available if:

• The Guruu did not meet agreed requirements that were clearly written and confirmed before the session;

• The Guruu was a no-show;

• The Guruu breached Guruu’s Community Standards; or

• A technical issue not caused by the Buyer occurred (e.g., the Guruu’s internet failure, hardware malfunction, or a verified outage of Guruu/Twilio).

Refunds are not available for reasons including, but not limited to:

• changing your mind

• personality mismatch

• disliking the Guruu’s delivery style

• not achieving the outcome you hoped for

A timestamped record of this acknowledgement is stored with each booking.

2. Payment Handling

All payments are processed securely through Stripe. When a Buyer books a Service, the full amount is charged immediately and placed in temporary escrow by Stripe on behalf of the Platform.

Funds are released only when:

• The Buyer confirms the Service was completed;

• The Buyer takes no action within a Do Nothing review window (see Section 4); or

• A dispute is raised in accordance with this Policy.

2.1 On-Platform Communication Requirement

All communication and session activity must remain on the Guruu Platform. Sharing personal contact details or attempting to move a learner—especially a minor—off-platform is strictly prohibited and may result in immediate suspension.

Moving off-platform compromises safety features, guardian oversight, session recordings, fulfilment verification, identity checks, payment protections, and dispute resolution mechanisms.

Guruu cannot review evidence, confirm delivery, or provide buyer or seller protections for any interaction that occurs outside the Platform. Any arrangement or communication made off-platform falls outside this Policy and is undertaken at the user’s own risk.

2.2 Session Recordings & Evidence Use

Guruu sessions are automatically recorded for safety, transparency, fraud prevention, and dispute resolution.

By using the Platform, both Buyers and Service Providers consent to Guruu reviewing session recordings for:

• verifying delivery or non-delivery of the session

• resolving disputes (Tier 0, Tier 1, Tier 2)

• safety investigations and policy violations

• fraud prevention and compliance audits

• responding to chargebacks or external payment disputes

Recordings may be reviewed by authorised Guruu staff and may be provided to Stripe or the issuing bank solely for the purpose of resolving a payment dispute or chargeback.

As part of a dispute or chargeback investigation, Guruu may also provide:

• session logs (join/leave times, connection events)

• chat and communication history

• evidence uploads

• fulfilment records

• dispute timeline (Tier 0 → Tier 1 → Tier 2)

• the Buyer’s pre-booking acknowledgement

• proof of delivery or non-delivery

Recordings are never shared publicly and are not used for marketing.

For accounts belonging to minors, only the registered guardian may receive dispute-related notifications, outcomes, or evidence.

3. Platform Commission, Booking Fee & Processing Fees

For each confirmed booking:

• A non-refundable USD $3.00 booking fee is charged. This covers platform operations, fraud prevention, escrow, dispute handling, and AI mediation systems.

• A 15% platform commission is deducted from the gross booking amount.

• Stripe card-processing fees (2.9% + USD $0.30 domestic; 4.4% + USD $0.30 international) are also deducted from payout.

The Service Provider receives the net amount after commission, booking fee, Stripe fees, and applicable taxes.

4. Buyer Review Period

Immediately after the session ends, the Buyer must choose how to finalise the booking.
The Buyer sees three options:

4.1 Pay Now 

Selecting Pay Now means the Buyer confirms the session was delivered.

• The payout is queued and processed to the Service Provider within approximately 24 hours.

• The transaction becomes final for Platform purposes.

• The Buyer permanently loses the right to dispute this booking.

4.2 Do Nothing 

If the Buyer needs time to assess the session, they may select Do Nothing.

• This action creates a 72-hour review window.

• Within those 72 hours, the Buyer may still:

  • select Pay Now, or

  • open a dispute (which immediately freezes funds and moves the booking to Tier 0).

If the Buyer takes no action by the end of the 72-hour window:

• The booking auto-finalises as if Pay Now was selected.

• The payout is processed within approximately 24 hours (around 96 hours after session end).

“Do Nothing” can only be selected once and cannot be extended, restarted, or reactivated.

4.3 Open Dispute

The Buyer may open a dispute immediately after the session ends.

• A dedicated dispute chat is opened.

• Funds remain frozen in escrow.

• Tier 0 negotiation begins.

• The booking enters the full Tier 0 → Tier 1 → Tier 2 process.

5. Internal Dispute Resolution

Disputes may be raised:

• immediately after the session ends, OR

• at any time during a Do Nothing review window, provided Pay Now has not already been selected.

Guruu uses a three-tier dispute process:

Tier 0 — Direct negotiation

The Buyer and Guruu attempt to resolve the issue in a dedicated dispute chat.

This period lasts up to 72 hours, unless escalated earlier.

If a dispute is opened during a Do Nothing review window, the window immediately ends and funds remain frozen.

Tier 1 — AI Mediation

If Tier 0 fails, or after 72 hours automatically, Guruu’s AI mediation system assists with:

• summarising issues

• analysing fairness

• suggesting settlement percentages

• clarifying missing information

AI does not make decisions or process payments.

Tier 2 — Human Review 

A dispute automatically escalates to Tier 2 if:

• negotiation and AI mediation fail, or

• video evidence is provided or required, or

• safety or policy concerns are detected.

A Guruu specialist reviews:

• all chat messages

• logs and timestamps

• evidence uploads

• session recordings

• relevant platform data

The Platform’s internal decision is final for Platform purposes.
Buyers retain the right to seek a bank-level chargeback (see Section 6).

For minor accounts, only the registered guardian may participate in or receive dispute outcomes.

6. Card Disputes and Chargebacks

A Buyer may dispute a charge directly with their bank.

If a chargeback occurs, the booking enters External Dispute status, and:

• Stripe withdraws the disputed amount from the Platform;

• All related payouts are frozen;

• Guruu submits evidence including:

  • the Buyer’s pre-booking acknowledgement

  • session recordings

  • session logs

  • chat and dispute-room history

  • any evidence uploaded by either party

  • fulfilment records

  • Tier 0 / Tier 1 / Tier 2 timeline

  • proof of delivery or non-delivery

If the account belongs to a minor, only the registered guardian receives chargeback-related communications.

Buyers who bypass Guruu’s internal dispute process may face account restrictions or be required to use verified payment methods.

Once the issuing bank makes a decision:

• If the Platform wins, funds are restored;

• If the Platform loses, the Buyer is refunded;

• Guruu may recover losses from the Service Provider if the cause was their non-performance.

7. Refunds

Refunds are assessed case-by-case and must fall under the valid reasons listed in Section 1.

If approved:

• Refunds are processed minus Stripe’s non-refundable processing fees and the USD $3.00 booking fee.

• Stripe does not return processing fees to the Platform.

• The Platform may retain its commission to cover administrative and operational costs.

Example:
If you paid USD $100.00 and Stripe fees were USD $3.20, your refund would be USD $96.80.

If the Buyer is a no-show, the Guruu may receive the full payout according to the cancellation policy.

8. Cancellation by Service Provider

If a Guruu cancels a confirmed booking, the Buyer receives a full refund, including the booking fee and card-processing fees.
Additional penalties or restrictions may apply to the Guruu’s account.

9. Cancellations 

Refunds depend on the Guruu’s cancellation policy, which is displayed at the time of booking.

Refunds under the cancellation policy exclude:

• the non-refundable USD $3.00 booking fee

• Stripe’s non-refundable processing fees

10. Taxes

The Platform may be required to collect and remit taxes (sales tax, GST, VAT, etc.) depending on location.

Collected taxes:

• are held on behalf of tax authorities

• are not Platform revenue

• may affect displayed prices

10.1 Service Provider Tax Responsibilities

Service Providers on Guruu act as independent contractors, not employees, agents, or representatives of Guruu Labs LLC.
Each Service Provider is solely responsible for:

• declaring and paying their own income tax, GST, VAT, or other applicable taxes;

• maintaining any required business registrations;

• complying with local tax laws in their country or region;

• keeping appropriate financial and tax records; and

• understanding their own tax obligations in relation to earnings received through the Platform.

Guruu does not withhold income tax on behalf of Service Providers and does not provide tax, legal, or accounting advice.

Where required by law, Guruu may collect, withhold, or remit transactional taxes (e.g., GST/VAT on services or platform fees), but this does not affect the Service Provider’s responsibility to declare their own earnings.

11. Fraud and Unauthorized Payments

Stripe provides fraud screening and authentication tools.
The Platform is not responsible for fraudulent or unauthorized card use beyond protections provided by Stripe and card networks.

12. Finality of Payouts

Once a Buyer selects Pay Now, or a Do Nothing review window expires and the booking auto-finalises, the payout is processed within approximately 24 hours.

After payout is released, the transaction is considered final for Platform purposes, unless reversed by a valid card-network chargeback.

13. Acceptance

By using the Platform, Buyers and Service Providers acknowledge and agree to this Policy, including the pre-booking confirmation requirement in Section 1.

For assistance, contact: help@guruu.co

Last updated November 27, 2025.

Guruu Privacy Policy

Privacy

1. Information We Collect
We collect personal information you provide directly and information automatically generated when you use Guruu.
1.1 Information you provide

• Account details (name, email, phone, city/country).
• Profile information (skills, experience, bio).
• Payment details provided to Stripe (not stored by Guruu).
• Messages, reviews, ratings, session notes.
• Information submitted through forms (support, safety reports, influencer or affiliate applications).
• Video and audio content shared in sessions (via automatic recording).
  1.2 Information collected automatically
• Device information, IP address, browser type, OS details.
• Cookies and tracking technologies.
• Usage analytics (pages viewed, features used, session durations).
• Connection diagnostics (network events, connection failures).
  1.3 Information from third parties
• Payment data from Stripe (transaction status, dispute status).
• Analytics data (usage trends).
• Identity or account checks (where applicable).
• Security tools that detect potential fraud or abuse.

2. How We Use Your Information

• Provide, personalise, and improve the Platform.
• Deliver tutoring, teaching, and consulting sessions.
• Process bookings, payments, and refunds.
• Resolve disputes and chargebacks.
• Protect minors and enforce safety standards.
• Verify identity and prevent fraud or harmful behaviour.
• Communicate with you (transactional messages, alerts, support).
• Send marketing communications (only where permitted).
• Comply with legal, regulatory, and audit requirements.
  Guruu processes message content for the limited purpose of enforcing safety rules, preventing prohibited content, and ensuring the integrity of on-platform communication. This processing may include automated detection of email addresses, phone numbers, URLs, or other contact information.
  Processing is based on:
• the performance of a contract,
• our legitimate interest in operating a safe marketplace,
• consent (where required),
• and legal obligations.

3. Cookies & Tracking Technologies
We use cookies and similar technologies to:

• operate the site,
• analyse performance,
• remember your preferences,
• and, where permitted, support marketing campaigns.
  You may disable cookies in your browser settings, but some features may not function properly.
  Our site does not currently respond to “Do Not Track” signals.

4. Session Recordings
Guruu Sessions are designed to be recorded as part of the Guruu service. Recording is not an optional feature of a Guruu Session. Guruu provides the applicable recording information before a Session begins and obtains any consent or authorisation required under the applicable Guruu account and guardian rules. If a required recording prerequisite is not satisfied, the Session does not proceed. Simply browsing or using Guruu outside that process does not itself constitute consent to a Session recording.
Guruu does not routinely watch or monitor Sessions or recordings.
4.1 Who can access recordings
Recordings are accessible only to:

• the learner or, for minors, their registered parent or guardian;
• the Service Provider who delivered the session;
• authorised Guruu staff when required for:
  • dispute resolution (Tier 0–Tier 2),
  • chargeback defence,
  • safety review,
  • a specifically authorised fraud investigation, or
  • compliance with legal obligations;
• Stripe and issuing banks when necessary to handle a card dispute or chargeback;
• law enforcement, where legally required.
  Guruu does not use recordings for marketing or public release.
  4.2 Downloading recordings
  Where download is available to you, recordings may be downloaded from your dashboard after the session. We recommend saving a copy locally, as Guruu does not keep recordings permanently.
  For Sessions involving a minor, the minor's current parent or guardian may view and download the recording; the minor may view it through Guruu; and the other adult participant may view it only through Guruu's playback and may not download it.
  4.3 Retention
  Recordings are retained in line with section 6.
  4.4 Restrictions on sharing
  Recordings may not be shared publicly, reposted, or distributed outside Guruu without the written consent of all participants, except where a parent or guardian reviews a child’s session.
  Unauthorised sharing may result in suspension or legal action.

5. Safety Reports & Concerns
Users may report behaviour that violates our Terms or Community Standards.
Minors may submit a “Something felt wrong” concern, which is sent privately to their guardian.
Guruu uses automated tools and limited human review (where necessary) to assess safety alerts.
To protect user privacy, outcomes of internal investigations may not be shared.

6. Data Retention
Guruu retains recordings and other personal information only for as long as there is an authorised purpose for keeping them, including where information is required for a dispute, payment or chargeback matter, Safety matter, audit requirement, legal obligation, legal hold, or the establishment, exercise or defence of legal claims. When the final authorised reason for retaining personal information ends, Guruu deletes or de-identifies it in accordance with the applicable retention rules. Guruu does not retain personal information indefinitely merely because it may be useful in the future.

6.1 Account Deletion
If you delete your Guruu account, we will:

• deactivate your profile,
• remove or anonymise personal data where possible, and
• retain only the information Guruu still has an authorised reason to keep under section 6.
  Deleting your account does not delete information Guruu still needs for an authorised purpose, such as:
• session recordings,
• booking and transaction records,
• dispute records,
• safety reports,
• chargeback-related evidence.
  Information kept after deletion is limited to what that purpose needs and is not used for ordinary product purposes. Deletion applies to information Guruu holds; it does not reach copies a user or guardian has already downloaded.

7. Users Under 18

• Accounts for minors must be created and managed by a parent or legal guardian.
• Guardians have access to the minor’s session recordings and communications.
• Minors may report concerns but cannot initiate payment actions or disputes.
• Guruu does not knowingly collect information directly from a minor without guardian consent.
• For accounts involving minors, all messages, file uploads, and other shared content are visible to the registered parent or guardian as part of Guruu’s child safety and transparency measures.
• Until the user turns 18, privacy requests for a minor's account are made by the parent or guardian.
• Advertising, remarketing and behavioural-marketing tags are not loaded while a minor's account is logged in, and Guruu does not use a minor's account information for advertising.

8. Sharing Information with Third Parties
We share personal information only as needed to operate the Platform:
8.1 Service providers
Includes hosting providers, Twilio video services, storage providers, analytics tools, cloud vendors, and payment processors (such as Stripe).
8.2 Legal & compliance
We may share information with law enforcement or regulatory bodies where required by law.
Guruu complies with all applicable laws and lawful requests from government or regulatory authorities.
We may disclose any information we hold about you if required to do so, including:

• personal information and account details;
• booking and transaction records;
• messages, logs, and metadata;
• payment-related identifiers (such as Stripe customer IDs, payment intent IDs, charge IDs, and dispute IDs);
• session recordings;
• safety reports, dispute evidence, and fraud indicators.
  We may disclose this information in response to:
• a valid court order, warrant, or subpoena;
• a lawful request from a government or regulatory authority;
• investigations into fraud, financial crime, child safety risks, or threats to public safety;
• situations where Guruu reasonably believes that disclosure is necessary to protect the rights, safety, or property of Guruu, its users, or the public.
  Where legally permitted, Guruu will notify affected users before disclosing their information.
  Guruu is not responsible for decisions made by Stripe or other third-party processors in relation to their own legal obligations or responses to government requests.
  8.3 Marketing & analytics
  We may work with analytics providers to understand platform usage.
  Guruu does not sell, rent, or trade personal information for third-party marketing.

9. International Data Transfers
Your data may be stored or processed in the United States, Australia, or other countries.
We use contractual protections and secure transfer mechanisms to ensure your information is handled safely and lawfully.

10. Security
We use reasonable administrative, technical, and physical safeguards to protect your information.
However, no system is completely secure.
Please maintain strong passwords and do not share account access.

11. Automated Processing & AI Tools
11. Automated Processing & AI Tools
Guruu uses automated tools and artificial intelligence to improve your experience
and maintain platform safety.
11.1 AI Features Available to Users
AI may assist with:

• Profile bio generation (optional, for Service Providers)
• Customer support responses (for routine account questions)
• Dispute summarization (for moderators only)
• Safety signal detection and fraud prevention
• Chargeback evidence preparation
  You can opt out of user-facing AI features at any time through your account settings.
  11.2 Third-Party AI Providers
  To provide AI features, we use third-party AI service providers (such as OpenAI
  or Anthropic). When you use AI features, your input is sent to these providers
  for processing.
  We implement privacy protections before sending data to AI providers:
• Personal identifiers are redacted (email addresses, phone numbers, URLs)
• For minors: names and addresses are replaced with placeholders
• Payment details and sensitive IDs are never sent to AI providers
• We send only the minimum information needed for the AI feature to function
  Third-party AI providers process your data in accordance with their own privacy
  policies and data processing agreements. We do not control how these providers
  handle data once received, but we contractually require them to maintain
  appropriate security standards.
  11.3 AI-Generated Content Storage and Deletion
  Content generated by AI is stored as follows:
• Bio drafts (unpublished): Stored for 90 days, then automatically deleted
  • For minors: Guardians can request immediate deletion of unpublished drafts
    through the guardian dashboard
• Bio content (published): Retained as part of your profile (same retention as
  Section 6)
  • Cannot be deleted separately; subject to standard account deletion policies
• Support ticket responses: Retained as part of your support ticket history
  (same retention as Section 6)
  • Cannot be deleted separately; part of audit trail
• Dispute summaries: Retained for 180 days, then deleted (unless part of an
  ongoing safety investigation)
  • Admin tool only; not user-facing
• AI activity logs: Retained for 90 days for quality assurance and safety,
  then automatically deleted
  Guardians may request deletion of their minor's unpublished AI bio drafts by
  contacting help@guruu.co or using the "Delete draft bios" function in the
  guardian dashboard.
  11.4 How AI Works on Guruu
  AI provides suggestions, drafts, and summaries only. AI does not:
• Make final decisions about refunds, payouts, or account actions
• Handle sensitive safety reports (these are escalated to human review)
• Provide legal, medical, or financial advice
• Publish content without your approval
  All meaningful decisions involve human oversight. You are always responsible
  for reviewing and approving AI-generated content before it is published or used.
  11.5 Guardian Controls for Minors
  For accounts involving minors:
• AI features may be disabled by default (depending on age)
• Guardians can enable or disable AI features through the guardian dashboard
• Guardians can view all AI activity (bio drafts generated, support interactions)
• All AI-generated content for minors is subject to guardian review before
  publishing
• Enhanced privacy protections apply (name and contact redaction)
  11.6 Opting Out
  You may opt out of AI features at any time:
• Service Providers: Profile Settings → AI Preferences → Disable bio generation
• Guardians: Guardian Dashboard → [Minor Name] → Privacy Settings → Disable AI features
• Support: Request human-only support by clicking "Escalate to human" on any
  AI response
  Opting out does not affect core platform functionality. All features work
  without AI—it's simply a helpful tool.
  11.7 AI Errors and Limitations
  AI may produce errors, inaccuracies, or inappropriate suggestions. We implement
  safety scanning and human review to minimize these issues, but AI is not perfect.
  If AI features are unavailable due to technical issues, all manual alternatives
  remain available. Your use of Guruu does not depend on AI functionality.

12. Your Rights (EU, UK, and California Residents)
Depending on your location, you may have rights to:

• access your data,
• request correction,
• request deletion (subject to legal retention),
• request data portability,
• opt out of marketing communications.
  California residents may have additional rights under the CCPA.
  If you are in Australia, you may ask to access or correct the personal information Guruu holds about you, and you may complain to the Office of the Australian Information Commissioner if you are not satisfied with our response.
  You may exercise your rights by contacting help@guruu.co. We will verify your identity and respond within a reasonable timeframe. A privacy request does not give access to another person's information or to restricted Safety material.

13. Updating Your Information
You may update your account details in your profile settings.
Contact us if any information is inaccurate and we will correct it.

14. External Links
Guruu may contain links to third-party sites.
We are not responsible for their privacy practices.
Please review their policies before sharing information.

15. Contact Us
For any privacy-related questions or requests, contact:
📧 help@guruu.co
We aim to respond promptly and in accordance with applicable laws.

Last Updated: October 6, 2026

Guruu Cookie Policy

Guruu Cookies Policy

Guruu Cookie Policy
This Cookie Policy explains how Guruu Labs LLC (“Guruu,” “we,” “our,” or “us”) uses cookies and similar technologies to operate and improve our platform.
Essential cookies needed for login, security, fraud prevention, payments and delivering the service are always active. All other cookies and tracking technologies (analytics, performance, advertising and remarketing) stay off until you actively opt in through our cookie banner. Continuing to browse or use Guruu is not consent. You can refuse, and you can change or withdraw your choices at any time through your cookie preferences.

1. Why We Use Cookies
We use cookies and similar tracking technologies to:

• enable secure login and session management
• improve site performance and reliability
• remember your preferences (such as language or time zone)
• analyse traffic and usage patterns
• detect fraud and maintain platform security
• support marketing and measure campaign effectiveness
• assist with AI-driven analytics that help improve safety, quality, and performance
  A “cookie” is a small text file stored on your device when you visit our site. Cookies allow us (and trusted partners) to recognise your browser and understand how you interact with Guruu.

2. Types of Cookies We Use
2.1 Essential Cookies (Required for the site to function)
These include:

• authentication and login cookies
• session management
• security and fraud-prevention tools
• scripting and load balancing
• video connection stability (for Twilio-powered sessions)
  These cookies cannot be disabled because the Platform will not function correctly without them.

2.2 Performance & Analytics Cookies
Used to analyse how users engage with Guruu and identify areas for improvement.
Examples include:

• Google Analytics
• cookie-based analytics used to evaluate video quality, connection issues, and feature usage
• anonymous device/usage metrics that help refine our AI-assisted systems (e.g., dispute summarisation, safety signal classification)
  These cookies do not identify individuals unless you have logged into your account.

2.3 Functional Cookies
These support enhanced user experience, such as:

• remembering login details
• storing dashboard or interface preferences
• keeping your session active between pages

2.4 Marketing & Advertising Cookies
Set by trusted partners such as:

• Google Ads
• Facebook
• LinkedIn
• TikTok (if used for campaigns)
  These help us deliver relevant content and measure marketing performance.
  They are only used if you opt in. Advertising and remarketing tags are never loaded while a minor's account is logged in.

2.5 Third-Party Cookies (Service Providers)
Some third-party tools integrated into Guruu may place or read cookies, including:
Stripe
Used for:

• payment processing
• fraud detection
• device fingerprinting
• risk analysis
  Twilio (Video Service Provider)
  May collect device, connection, and quality-of-service data to support video session stability.
  Cloud Storage or CDN Providers
  If recordings or downloadable content are served through external storage (e.g., Backblaze, AWS, Linode Object Storage), these services may log standard device or access metadata, but do not place advertising cookies.
  Guruu does not share personal information with third parties for their marketing purposes.

3. Session vs. Persistent Cookies

• Session cookies expire when you close your browser.
• Persistent cookies remain for a set period unless deleted manually.
  You may delete cookies at any time via your browser settings.

4. Managing or Disabling Cookies
You have full control over how cookies are used.
Most browsers allow you to:

• block cookies
• delete existing cookies
• receive notifications before cookies are stored
  Instructions for common browsers:
• Chrome: https://support.google.com/chrome/answer/95647
• Firefox: ++https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer++
• Safari: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac
• Microsoft Edge: https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09
• Android: https://support.google.com/chrome/answer/2392709
• iOS Safari: https://support.apple.com/en-au/HT201265
  Google Analytics opt-out:
  ++https://tools.google.com/dlpage/gaoptout/++
  Please note:
  Disabling certain essential cookies may prevent Guruu from functioning correctly, including login and video session features.

5. Consent for Non-Essential Cookies
For all users, wherever you are:

• non-essential cookies (analytics, marketing, performance) are only placed after you actively opt in through our cookie banner
• you may withdraw consent at any time
• essential cookies will continue functioning as required for the Platform to operate

**6. “Do Not Sell or Share My Data” **
Guruu does not sell or share personal information with third parties for their independent marketing or advertising purposes.
If you are a California resident, you may still submit a request under the CCPA/CPRA by contacting:
📧 help@guruu.co

7. Policy Updates
We may update this Cookie Policy periodically to reflect:

• new technologies,
• legal requirements, or
• operational changes.
  The latest version will always be available on this page.

8. Contact Us
For any questions regarding this Cookie Policy or data practices, please contact:
📧 help@guruu.co
Last Updated: October 6, 2026