General FAQs
General FAQs
What makes Guruu great?
Guruu is redefining the way people share knowledge by giving experts the ultimate freedom to earn on their own terms. Guruus can teach from anywhere, set their own prices, and choose who they work with—turning their expertise into a flexible and rewarding career. Setting up an account is free, so if you have knowledge to share, why not get started?
For learners, finding the right expert is easy, with sessions delivered via Guruu’s built-in video conferencing—no need to travel or invite strangers into your home. It’s safe, convenient, and designed to make learning accessible to everyone.
Who can use Guruu?
Anyone can use Guruu to learn something new, with no minimum age for users who are here to learn something.
The minimum age to be a Guruu is 15 years old.
All users and Guruus under 18 must have their accounts set up by a parent or legal guardian.
For more details on how we manage all users aged under 18 years, visit our Younger Users Information page.
We’re committed to keeping Guruu an open and inclusive community. Learn more about our strict anti-discrimination policies by reading our Community Standards.
How do you set up a profile?
Creating a profile on Guruu is free and easy. Click the Sign Up button to get started.
If you’re signing up as a Guruu, you’ll need to provide details about yourself, your location, credentials, the topics you teach, your pricing, and your availability. The minimum age to become a Guruu is 15.
Learners only need to provide basic information, including their location (for time zone purposes) and contact details. Payments are processed securely through Stripe, and Guruu never stores credit card information. There is no minimum age requirement for learners.
Why can’t younger users set up a profile?
The minimum age to create a profile is 18, as booking a Guruu involves entering a contract. However, parents or guardians can set up accounts for users under 18 by following the instructions here.
What protections are in place for children on Guruu?
While parents and legal guardians are responsible for keeping children safe online, Guruu has implemented several features to help:
- Reviews and Ratings: Feedback from other users provides insight into a Guruu’s reputation, helping parents make informed choices.
- Working with Children Clearance: In some jurisdictions, Guruus may hold government-issued clearance to work with children. If a Guruu has indicated this on their profile, parents can request to see their certification.
- Secure Video Conferencing: All sessions take place within Guruu’s built-in video platform, eliminating the need for in-person meetings and reducing security risks.
- Recorded Sessions: Every session is recorded and stored in the child’s account dashboard, allowing parents to review content for safety and quality.
For more details, please refer to our Community Standards.
Is my personal information safe?
Yes, we take privacy seriously. Guruu uses secure systems to protect your information, and we’ve implemented measures to keep your data safe. For more details, you can review our Privacy Policy.
Can I update my details?
Yes, you can update most of your account details through your settings, except for a minor’s birth date under a parent or guardian’s account. Simply log in using the green Login button at the top-right of your screen and navigate to Settings. You can also update your password there.
How does video recording work?
All sessions are automatically recorded and can be downloaded by participants from their dashboards shortly after the session ends. To ensure access, we recommend saving recordings to your local device, as Guruu may delete older videos without notice to manage storage capacity.
For privacy reasons, recordings cannot be publicly shared or published without the written consent of all participants, except when shared with a parent or legal guardian of a minor. Violating this policy may result in account suspension or legal action. Unless submitted as evidence in a dispute, Guruu does not review session recordings.
Does Guruu contact its users?
Yes, Guruu contacts users primarily via email, always from an official @guruu.co address. You may also receive in-app messages. To verify an email’s legitimacy, check the sender’s address—it should always end in @guruu.co, with noreply@guruu.co being our most commonly used email.
What are Guruu's safety protocols?
Your security is our priority. To keep your account safe, remember:
- Never share your password. Guruu will never ask for your password via email, messages, or comments.
- We won’t ask you to email your login credentials. If you receive such a request, it’s not from us.
- Only log in through the official Guruu website. We will never direct you to external sites or ask you to download any applications.
- Avoid suspicious downloads. If you receive an unexpected file or attachment claiming to be from Guruu, do not open it.
Stay vigilant and reach out if you ever receive a suspicious request.
I’ve received a suspicious email—what should I do?
Never share your password. If you receive an email that seems suspicious, keep in mind:
- Guruu will never ask for your password via email, messages, or comments.
- We will never ask you to email us your login credentials.
- You should only log in through the official guruu.co website—we will never direct you to external sites or downloads.
- Do not open or install unexpected attachments or applications claiming to be from us.
If you're unsure about an email, contact Guruu support before taking any action.
How does cancellation work?
Both users and Guruus can cancel a booking, but certain conditions apply. Each Guruu sets their own cancellation policy, so be sure to review it on their profile before booking. If a user cancels, any refund will depend on the Guruu’s policy.
Late cancellations may incur penalties, as short-notice changes can prevent Guruus from booking other clients. If a Guruu cancels a session, the user will receive a full refund.
Can we work outside of Guruu?
We strongly discourage users from working outside of Guruu. Doing so means losing buyer and seller protections, as well as the many benefits our platform provides.
Guruu acts as a trusted middleman, ensuring Guruus are paid while helping them build strong reputations, which can lead to higher earnings and better search rankings. At the same time, learners are protected, ensuring smooth transactions without awkward money conversations.
For these reasons (and more), we recommend keeping all interactions within Guruu.
How do disputes work?
After a session, the learner is prompted to release payment and leave a review. If a Guruu has failed to meet agreed-upon expectations or has violated our community standards, the learner may dispute the payment.
Disputes trigger a mediation process, which Guruu resolves at its discretion. We may review session recordings to help determine the outcome, which is final and not open to further discussion.
Payment disputes are only allowed under specific conditions:
- The Guruu violated Guruu’s community standards.
- The Guruu did not deliver on pre-agreed requirements.
Guruus are expected to be truthful about their skills, arrive on time, and conduct sessions professionally. Likewise, learners must clearly communicate their expectations upfront. Simply being unhappy with a session is not grounds for withholding payment, but you can reflect your experience in your review, following our Community Standards.
How is Guruu funded?
Guruu is a user-funded platform. We charge a small service fee to learners and a commission from Guruus. This revenue helps us maintain and improve the platform, ensuring a seamless experience for all users.
When were these FAQ last updated?
What makes Guruu great?
Guruu is redefining the way people share knowledge by giving experts the ultimate freedom to earn on their own terms. Guruus can teach from anywhere, set their own prices, and choose who they work with—turning their expertise into a flexible and rewarding career. Setting up an account is free, so if you have knowledge to share, why not get started?
For learners, finding the right expert is easy, with sessions delivered via Guruu’s built-in video conferencing—no need to travel or invite strangers into your home. It’s safe, convenient, and designed to make learning accessible to everyone.
Who can use Guruu?
Anyone can use Guruu to learn something new, with no minimum age for users who are here to learn something.
The minimum age to be a Guruu is 15 years old.
All users and Guruus under 18 must have their accounts set up by a parent or legal guardian.
For more details on how we manage all users aged under 18 years, visit our Younger Users Information page.
We’re committed to keeping Guruu an open and inclusive community. Learn more about our strict anti-discrimination policies by reading our Community Standards.
How do you set up a profile?
Creating a profile on Guruu is free and easy. Click the Sign Up button to get started.
If you’re signing up as a Guruu, you’ll need to provide details about yourself, your location, credentials, the topics you teach, your pricing, and your availability. The minimum age to become a Guruu is 15.
Learners only need to provide basic information, including their location (for time zone purposes) and contact details. Payments are processed securely through Stripe, and Guruu never stores credit card information. There is no minimum age requirement for learners.
Why can’t younger users set up a profile?
The minimum age to create a profile is 18, as booking a Guruu involves entering a contract. However, parents or guardians can set up accounts for users under 18 by following the instructions here.
What protections are in place for children on Guruu?
While parents and legal guardians are responsible for keeping children safe online, Guruu has implemented several features to help:
- Reviews and Ratings: Feedback from other users provides insight into a Guruu’s reputation, helping parents make informed choices.
- Working with Children Clearance: In some jurisdictions, Guruus may hold government-issued clearance to work with children. If a Guruu has indicated this on their profile, parents can request to see their certification.
- Secure Video Conferencing: All sessions take place within Guruu’s built-in video platform, eliminating the need for in-person meetings and reducing security risks.
- Recorded Sessions: Every session is recorded and stored in the child’s account dashboard, allowing parents to review content for safety and quality.
For more details, please refer to our Community Standards.
Is my personal information safe?
Yes, we take privacy seriously. Guruu uses secure systems to protect your information, and we’ve implemented measures to keep your data safe. For more details, you can review our Privacy Policy.
Can I update my details?
Yes, you can update most of your account details through your settings, except for a minor’s birth date under a parent or guardian’s account. Simply log in using the green Login button at the top-right of your screen and navigate to Settings. You can also update your password there.
How does video recording work?
All sessions are automatically recorded and can be downloaded by participants from their dashboards shortly after the session ends. To ensure access, we recommend saving recordings to your local device, as Guruu may delete older videos without notice to manage storage capacity.
For privacy reasons, recordings cannot be publicly shared or published without the written consent of all participants, except when shared with a parent or legal guardian of a minor. Violating this policy may result in account suspension or legal action. Unless submitted as evidence in a dispute, Guruu does not review session recordings.
Does Guruu contact its users?
Yes, Guruu contacts users primarily via email, always from an official @guruu.co address. You may also receive in-app messages. To verify an email’s legitimacy, check the sender’s address—it should always end in @guruu.co, with noreply@guruu.co being our most commonly used email.
What are Guruu's safety protocols?
Your security is our priority. To keep your account safe, remember:
- Never share your password. Guruu will never ask for your password via email, messages, or comments.
- We won’t ask you to email your login credentials. If you receive such a request, it’s not from us.
- Only log in through the official Guruu website. We will never direct you to external sites or ask you to download any applications.
- Avoid suspicious downloads. If you receive an unexpected file or attachment claiming to be from Guruu, do not open it.
Stay vigilant and reach out if you ever receive a suspicious request.
I’ve received a suspicious email—what should I do?
Never share your password. If you receive an email that seems suspicious, keep in mind:
- Guruu will never ask for your password via email, messages, or comments.
- We will never ask you to email us your login credentials.
- You should only log in through the official guruu.co website—we will never direct you to external sites or downloads.
- Do not open or install unexpected attachments or applications claiming to be from us.
If you're unsure about an email, contact Guruu support before taking any action.
How does cancellation work?
Both users and Guruus can cancel a booking, but certain conditions apply. Each Guruu sets their own cancellation policy, so be sure to review it on their profile before booking. If a user cancels, any refund will depend on the Guruu’s policy.
Late cancellations may incur penalties, as short-notice changes can prevent Guruus from booking other clients. If a Guruu cancels a session, the user will receive a full refund.
Can we work outside of Guruu?
We strongly discourage users from working outside of Guruu. Doing so means losing buyer and seller protections, as well as the many benefits our platform provides.
Guruu acts as a trusted middleman, ensuring Guruus are paid while helping them build strong reputations, which can lead to higher earnings and better search rankings. At the same time, learners are protected, ensuring smooth transactions without awkward money conversations.
For these reasons (and more), we recommend keeping all interactions within Guruu.
How do disputes work?
After a session, the learner is prompted to release payment and leave a review. If a Guruu has failed to meet agreed-upon expectations or has violated our community standards, the learner may dispute the payment.
Disputes trigger a mediation process, which Guruu resolves at its discretion. We may review session recordings to help determine the outcome, which is final and not open to further discussion.
Payment disputes are only allowed under specific conditions:
- The Guruu violated Guruu’s community standards.
- The Guruu did not deliver on pre-agreed requirements.
Guruus are expected to be truthful about their skills, arrive on time, and conduct sessions professionally. Likewise, learners must clearly communicate their expectations upfront. Simply being unhappy with a session is not grounds for withholding payment, but you can reflect your experience in your review, following our Community Standards.
How is Guruu funded?
Guruu is a user-funded platform. We charge a small service fee to learners and a commission from Guruus. This revenue helps us maintain and improve the platform, ensuring a seamless experience for all users.
When were these FAQ last updated?
Learner FAQs
Before you begin at Guruu
Guruu is a platform where you can learn almost anything, with a diverse community of experts from all backgrounds. Who knows? One day, you might even become a Guruu yourself and share your own knowledge with others!
Before getting started, please note that there are restrictions on what you can ask Guruus to do. To understand these guidelines, review our Community Standards and familiarise yourself with our Terms of Use.
While there are no minimum age requirements for learners, we have special policies for users under 18. Users under 18 years old will need help from their guardian to onboard. To learn more, visit our Younger Users Information page.
For additional details, we recommend reading our General FAQs alongside the User (Learner) FAQs.
Finding a Guruu
Guruu makes it easy to find the right expert for your needs. Simply use the search feature to type in a subject you’re interested in, and our system will match you with relevant Guruus. Take your time to read their bios, check their reviews, and reach out with any questions about their sessions.
Note: Messaging restrictions apply and are outlined in our Community Standards.
Communicating with your Guruu
Effective communication is key to finding the right Guruu. You’re welcome to ask questions before booking to ensure they’re the right fit for you. However, all messaging must follow our Community Standards.
Spamming other users, including Guruus, is strictly prohibited. This includes sending mass messages, unsolicited offers, commercial promotions, abuse, or any content designed to direct users away from Guruu. Messages should be relevant to the Guruu’s profile and the knowledge they offer—please respect their time and privacy.
Users who violate these guidelines risk account suspension.
Choosing your Guruu
Take your time exploring different Guruus before making a booking. Each profile includes details about their skills, experience, and qualifications, along with reviews from other learners. Be sure to read their cancellation policy and feel free to message them with any questions or to clarify your expectations for the session.
Once you’ve found the right Guruu, select an available time slot on their calendar and book your session. You’ll pay upfront, but funds are securely held by Guruu until the session is completed, at which point your Guruu is paid.
Important: If you have specific expectations, communicate them clearly with your Guruu before booking to ensure agreement. Payment disputes cannot be made if expectations were not agreed upon upfront.
For more details on payments, see "Paying My Guruu" below.
Treat a booking as a contract
When you book a Guruu, you’re entering into a contract where they agree to share their knowledge with you. Like any contract, both parties have expectations that should be agreed upon upfront.
You can expect your Guruu to be honest about their skills, experience, and knowledge, to show up on time, and to adhere to our Community Standards.
If you are under 18, you are not legally able to enter into a contract on your own. This is why a parent or legal guardian must set up your account. For guidance on this process, visit our Younger Users Information page.
Booking Guruus for children
While there is no minimum age for learners, we have special policies for users under 18. For more details, visit our Younger Users Information page.
If you're booking a Guruu for a child—such as a tutor for school support—we strongly recommend choosing Guruus who specify they work with children and are willing to provide government-issued ID for verification.
Guruu does not provide real-time session monitoring, so parents and legal guardians are responsible for supervising young children during sessions. However, all sessions are recorded and accessible via the child’s dashboard, allowing parents to review them afterward without violating Guruu’s privacy policy.
We have strict guidelines on content involving or targeting children. Please review our Community Standards and report any suspicious activity immediately to help@guruu.co.
What you can’t ask for
While Guruu offers a wide range of knowledge sharing opportunities, certain services are not allowed due to legal, financial, or ethical risks. We also prohibit services that do not align with our values and policies. You can find a full list of prohibited services in our Community Standards.
Some restricted services include, but are not limited to:
- Illegal or misleading services
- Financially risky services
- Piracy, hacking, or any unauthorised access services
- Academic dishonesty, such as completing assignments
- Medical consultations or treatment
- Adult content, nudity, or sexual activity
- Violent, self-harm, or criminal-related content
For the safety and integrity of our platform, please ensure your requests comply with Guruu’s policies.
How much does it cost?
When you book a Guruu, you’ll pay the rate listed on their profile, plus a small service fee and any applicable taxes (such as GST or sales tax) as required by law.
Guruu does not process tax exemptions. If eligible, users should seek reimbursement from their local tax authorities.
All prices on Guruu are displayed in Australian dollars (AUD).
How do payments work?
Guruu processes payments securely through Stripe, accepting all payment methods supported by Stripe. We do not see or store your credit card information on Guruu.
If a refund is issued, the funds will be returned via Stripe to the original payment method used.
How do I change or cancel a booking?
Both users and Guruus can cancel a booking, but certain conditions apply:
- If your Guruu cancels, you will receive a full refund.
- If you cancel, your refund will depend on the Guruu’s cancellation policy, which is available on their profile.
- Some Guruus allow late changes, while others have stricter policies, so always check their cancellation terms before booking.
Changing a Booking
To modify a session, go to Sessions in the top-right corner of your screen. You’ll find an option to reschedule your session on the right side of your booking.
Paying my Guruu (or disputing payment)
After your session, you’ll be prompted to pay your Guruu and leave a review. You’ll have three options:
-
Pay Now – If you’re satisfied with your session, we encourage you to pay immediately so your Guruu isn’t left waiting.
-
Dispute Payment – If your Guruu violated our Community Standards or did not meet pre-agreed requirements, you may dispute the payment. However, simply being unhappy with the session is not a valid reason for a dispute. If you had specific expectations, they should have been clearly communicated and agreed upon beforehand. Disputes initiate a mediation process, during which Guruu may review session recordings. Once a decision is made, it is final.
-
Skip – If you need more time, you can skip payment temporarily. However, after 48 hours, funds will be automatically released to the Guruu unless a dispute has been lodged.
Important Notes:
- Payment disputes can only be made if the Guruu:
- Breached our Community Standards
- Did not fulfill agreed-upon requirements
- Guruus must accurately represent their skills and conduct sessions professionally.
- Disliking a session is not a valid reason to withhold payment. If you’re unsatisfied, you can reflect this in your review.
Reviewing your Guruu
Guruu encourages both learners and Guruus to leave honest and independent reviews. Reviews help maintain the quality of our platform and assist other users in making informed decisions.
After your session is completed and payment is made, we encourage you to share your experience. Reviews should be genuine and free from pressure or coercion. If you feel pressured to leave a specific review, please contact us at complaints@guruu.co.
If you’re unhappy with your session, we recommend addressing your concerns directly with your Guruu during the session, if possible. This allows them to make adjustments to better meet your needs. If you choose to leave a negative review, ensure it is constructive and focuses on areas for improvement.
Reviews may be challenged or removed if they contain personal attacks, dishonest claims, or violate our Community Standards.
When were these FAQ last updated?
Young users FAQs
Guruu's Policy for Younger Users
Accounts for Users Under 18
Guruu operates differently for users under 18, as they have not yet reached the legal age of consent to enter contracts. Booking a Guruu involves forming a contract, which is why all users under 18 must have their accounts created by a parent or legal guardian.
For young children (under 13 years old), it is already standard practice for parents or guardians to set up digital accounts. This requirement also applies to all users under 18 on Guruu.
There are no minimum age requirements for users wanting to learn something—many school-age children use Guruu for tutoring. However, if a young person wants to become a Guruu, they must be at least 15 years old due to legal work permit requirements in some jurisdictions.
How to Create an Account for a Young User
Setting up an account for a user under 18 is simple. A parent or legal guardian must first create their own account before adding a younger user.
Steps to Create a Child’s Account:
-
Go to Settings (top right-hand corner of the screen).
-
Tap Family Sharing, then select Add Member.
-
Tap Create an Account for a Child.
-
Tap Continue and follow the on-screen instructions.
-
Enter your child’s email address and date of birth (this cannot be changed later).
While the user is under 18, their parent or legal guardian will receive copies of all correspondence and have full access to their account.
What Young Users Can and Can’t Request
If a young user is struggling with difficult concepts, homework, or teacher support, finding a Guruu can be an excellent way to keep up in class.
However, there are limitations on what can be requested:
-
Allowed: Guidance, tutoring, concept explanations, and skill-building sessions.
-
Not Allowed: Asking Guruus to complete assignments or sit tests on behalf of a learner.
We encourage everyone to review our Community Standards for details on acceptable requests. A full list of prohibited services is also outlined in our policies.
Safety & Security for Users Under 18
Some Guruu services involve direct interaction with children, such as tutoring sessions. Parents and guardians should choose tutors who specify they work with children.
Working with Children Clearance
Some Guruus have official background checks that confirm their suitability to work with children. For example, qualified school teachers often have this clearance automatically. If a Guruu states they have official working with children clearance, parents are encouraged to ask to see verification.
Session Monitoring & Recording
-
Guruu does not provide real-time monitoring of sessions.
-
However, all video sessions are recorded and accessible via the child’s dashboard.
-
Recordings are typically available within 15 minutes of session completion.
-
Parents or legal guardians can review recordings without breaching our Privacy Policy.
Protecting Younger Users
Guruu has strict policies regarding content that features, targets, or involves younger users. To learn more, read our Community Standards.
If you notice any suspicious behaviour, report it immediately by emailing help@guruu.co.
Last updated 18 March 2025.
Guruu's Policy for Younger Users
Accounts for Users Under 18
Guruu operates differently for users under 18, as they have not yet reached the legal age of consent to enter contracts. Booking a Guruu involves forming a contract, which is why all users under 18 must have their accounts created by a parent or legal guardian.
For young children (under 13 years old), it is already standard practice for parents or guardians to set up digital accounts. This requirement also applies to all users under 18 on Guruu.
There are no minimum age requirements for users wanting to learn something—many school-age children use Guruu for tutoring. However, if a young person wants to become a Guruu, they must be at least 15 years old due to legal work permit requirements in some jurisdictions.
How to Create an Account for a Young User
Setting up an account for a user under 18 is simple. A parent or legal guardian must first create their own account before adding a younger user.
Steps to Create a Child’s Account:
-
Go to Settings (top right-hand corner of the screen).
-
Tap Family Sharing, then select Add Member.
-
Tap Create an Account for a Child.
-
Tap Continue and follow the on-screen instructions.
-
Enter your child’s email address and date of birth (this cannot be changed later).
While the user is under 18, their parent or legal guardian will receive copies of all correspondence and have full access to their account.
What Young Users Can and Can’t Request
If a young user is struggling with difficult concepts, homework, or teacher support, finding a Guruu can be an excellent way to keep up in class.
However, there are limitations on what can be requested:
-
Allowed: Guidance, tutoring, concept explanations, and skill-building sessions.
-
Not Allowed: Asking Guruus to complete assignments or sit tests on behalf of a learner.
We encourage everyone to review our Community Standards for details on acceptable requests. A full list of prohibited services is also outlined in our policies.
Safety & Security for Users Under 18
Some Guruu services involve direct interaction with children, such as tutoring sessions. Parents and guardians should choose tutors who specify they work with children.
Working with Children Clearance
Some Guruus have official background checks that confirm their suitability to work with children. For example, qualified school teachers often have this clearance automatically. If a Guruu states they have official working with children clearance, parents are encouraged to ask to see verification.
Session Monitoring & Recording
-
Guruu does not provide real-time monitoring of sessions.
-
However, all video sessions are recorded and accessible via the child’s dashboard.
-
Recordings are typically available within 15 minutes of session completion.
-
Parents or legal guardians can review recordings without breaching our Privacy Policy.
Protecting Younger Users
Guruu has strict policies regarding content that features, targets, or involves younger users. To learn more, read our Community Standards.
If you notice any suspicious behaviour, report it immediately by emailing help@guruu.co.
Last updated 18 March 2025.
Guruu FAQs
Before you start
Guruu is a platform where people can learn almost anything, and we’re proud to have a diverse community of learners and experts. Even if you’re teaching now, you might find yourself booking a Guruu one day to learn something new!
As a knowledge-sharing platform, Guruu allows you to earn an income by sharing what you know—on your terms. You choose where and when you work, as well as how much you charge. If you have an internet connection and expertise that others value, you can start earning on Guruu.
To become a Guruu, you must be at least 15 years old. For more details on how we manage younger users, visit our Younger Users Information page.
Before getting started, be sure to review our guidelines—certain activities, like completing assignments for users, are not allowed. To understand what’s permitted, read our Community Standards and familiarise yourself with our Terms of Use.
For additional information, we recommend reading our General FAQs, which you can access here.
How does Guruu work?
Only registered users can buy or sell knowledge on Guruu.
To get started, create a free profile, including your details, availability, and pricing. Your bio must accurately reflect your skills, experience, and qualifications, as outlined in our Community Standards, to help prevent payment disputes. Once your profile is live, users can find and book sessions with you based on your expertise, price, and availability.
After each session, users are encouraged to leave a rating and review, helping you build your reputation and attract more bookings.
Guruus must only conduct sessions through the Guruu platform and cannot accept payments outside of Guruu. By signing up, you agree to our Terms of Use and Community Standards, which may be updated from time to time.
How much does it cost to join Guruu?
Creating an account on Guruu is completely free. You only pay a commission when you successfully complete a session—once your learner releases payment, you’ll receive your fee minus Guruu’s commission.
How do I write a strong profile?
Your profile is your chance to stand out and convince learners to choose you. Think of your bio as a sales pitch—it should clearly explain why you're the best fit for their needs.
A strong bio should include:
- The topics or knowledge you offer
- Your industry experience
- Relevant formal qualifications
- Any awards or recognition
- Experience working with young people (if applicable)
- A bit about yourself—your background, interests, and personality
Keep your bio concise, engaging, and jargon-free, ensuring it’s easy for anyone to understand. Let your personality shine!
A clear, high-quality profile photo is essential. Look directly at the camera, smile, and use good lighting. A well-taken smartphone selfie works fine—just make sure it's sharp and high-resolution.
Important: Your profile must contain accurate and up-to-date information. Misleading or fraudulent accounts are strictly prohibited. You are responsible for your account activity and password security. Also, ensure your time zone is correct, as users will book sessions based on your listed availability.
How does payment work?
When a user (learner) books a session with you, they pay in advance, and the funds are securely held until the session is completed. Once your user releases payment—or a dispute is resolved—your earnings are transferred to your nominated Paypal or Stripe account, minus Guruu’s 10% commission.
How does tax work?
When you earn income through Guruu, you are not an employee of Guruu—you operate as an independent service provider. This means you are responsible for reporting and paying your own taxes in accordance with the laws of your country or state.
As an independent provider, you are not entitled to employee benefits such as superannuation or leave entitlements. For more details, please review our Terms of Use and FAQs on employment status.
How does video recording work?
All sessions are automatically recorded, and both you and your learner can download the recordings from your dashboards shortly after the session ends.
We recommend saving your recordings to your local device, as Guruu may delete older videos at its discretion, without prior notice, to manage storage capacity.
Privacy Notice: Session recordings cannot be published or publicly shared without the prior written consent of all recorded parties, except when shared with a parent or legal guardian of a minor. Failure to comply with this policy could result in legal action.
Guruu does not review recordings unless they are submitted as evidence in a dispute or complaint.
How do cancellations and refunds work?
When setting up your profile, you’ll select a cancellation policy, which will apply to all your bookings.
- If a user cancels a session, any refund will be processed according to your selected cancellation policy.
- If you cancel a session, the user will automatically receive a 100% refund.
Frequent or unjustified cancellations can negatively impact your reputation and status on Guruu. Late cancellations may also result in penalties, as they make it difficult to book another user in your available time slot.
How much should I charge?
Your pricing is entirely up to you, with no maximum rate—however, a minimum charge of AUD $25 per hour applies.
Your ideal rate depends on several factors, including your expertise, competition, education, experience, location, language, and—most importantly—your ratings and reviews. Many Guruus start with a lower rate to gain experience and build a strong reputation, then increase their pricing over time, but this is entirely at your discretion.
All pricing on Guruu is displayed in AUD. Be sure to review our Terms of Use and Payment Policies to fully understand how payments work.
Do I need liability insurance?
As a Guruu, you operate as an independent contractor or business, meaning you are responsible for managing your own taxes and arranging any necessary insurance.
While liability insurance is not required to use Guruu, you should explore your options to protect yourself and your business. There are many providers available, so it's worth shopping around for the best coverage to suit your needs.
For reference, here are some options we found online (these are not endorsements):
- Bizinsure (USA)
- Bizcover (Australia)
- Compare the Market (Australia)
We encourage you to research thoroughly and choose the coverage that best fits your circumstances.
What is my employment classification?
When you earn income through Guruu, you are not an employee of Guruu—you operate as an independent service provider. This means you are responsible for reporting and paying your own taxes in accordance with the laws of your country or state.
As an independent provider, you are not entitled to employee benefits such as superannuation or leave entitlements. For more details, please review our Terms of Use and FAQs on employment status.
How is Guruu funded?
Guruu is a user-funded platform. We take a small service from users (our learners) and apply a commission to our service providers (Guruus). This revenue funds the platform and its team.
How do I handle negative reviews?
Online reviews play a key role in building your reputation—more positive reviews can lead to more bookings and higher earnings. We understand that receiving negative feedback can be frustrating, but it’s important to stay calm and professional.
Take a step back and assess the feedback. Is it valid? Can you learn and improve from it? If you believe the review is unfair, consider reaching out to the user with a polite, professional message acknowledging their experience and, if appropriate, offering an apology. They may even give you another chance.
Guruu has clear guidelines for reviews outlined in our Community Standards. If you believe a review violates these rules, contact our team at help@guruu.co.
When were these FAQ last updated?
Before you start
Guruu is a platform where people can learn almost anything, and we’re proud to have a diverse community of learners and experts. Even if you’re teaching now, you might find yourself booking a Guruu one day to learn something new!
As a knowledge-sharing platform, Guruu allows you to earn an income by sharing what you know—on your terms. You choose where and when you work, as well as how much you charge. If you have an internet connection and expertise that others value, you can start earning on Guruu.
To become a Guruu, you must be at least 15 years old. For more details on how we manage younger users, visit our Younger Users Information page.
Before getting started, be sure to review our guidelines—certain activities, like completing assignments for users, are not allowed. To understand what’s permitted, read our Community Standards and familiarise yourself with our Terms of Use.
For additional information, we recommend reading our General FAQs, which you can access here.
How does Guruu work?
Only registered users can buy or sell knowledge on Guruu.
To get started, create a free profile, including your details, availability, and pricing. Your bio must accurately reflect your skills, experience, and qualifications, as outlined in our Community Standards, to help prevent payment disputes. Once your profile is live, users can find and book sessions with you based on your expertise, price, and availability.
After each session, users are encouraged to leave a rating and review, helping you build your reputation and attract more bookings.
Guruus must only conduct sessions through the Guruu platform and cannot accept payments outside of Guruu. By signing up, you agree to our Terms of Use and Community Standards, which may be updated from time to time.
How much does it cost to join Guruu?
Creating an account on Guruu is completely free. You only pay a commission when you successfully complete a session—once your learner releases payment, you’ll receive your fee minus Guruu’s commission.
How do I write a strong profile?
Your profile is your chance to stand out and convince learners to choose you. Think of your bio as a sales pitch—it should clearly explain why you're the best fit for their needs.
A strong bio should include:
- The topics or knowledge you offer
- Your industry experience
- Relevant formal qualifications
- Any awards or recognition
- Experience working with young people (if applicable)
- A bit about yourself—your background, interests, and personality
Keep your bio concise, engaging, and jargon-free, ensuring it’s easy for anyone to understand. Let your personality shine!
A clear, high-quality profile photo is essential. Look directly at the camera, smile, and use good lighting. A well-taken smartphone selfie works fine—just make sure it's sharp and high-resolution.
Important: Your profile must contain accurate and up-to-date information. Misleading or fraudulent accounts are strictly prohibited. You are responsible for your account activity and password security. Also, ensure your time zone is correct, as users will book sessions based on your listed availability.
How does payment work?
When a user (learner) books a session with you, they pay in advance, and the funds are securely held until the session is completed. Once your user releases payment—or a dispute is resolved—your earnings are transferred to your nominated Paypal or Stripe account, minus Guruu’s 10% commission.
How does tax work?
When you earn income through Guruu, you are not an employee of Guruu—you operate as an independent service provider. This means you are responsible for reporting and paying your own taxes in accordance with the laws of your country or state.
As an independent provider, you are not entitled to employee benefits such as superannuation or leave entitlements. For more details, please review our Terms of Use and FAQs on employment status.
How does video recording work?
All sessions are automatically recorded, and both you and your learner can download the recordings from your dashboards shortly after the session ends.
We recommend saving your recordings to your local device, as Guruu may delete older videos at its discretion, without prior notice, to manage storage capacity.
Privacy Notice: Session recordings cannot be published or publicly shared without the prior written consent of all recorded parties, except when shared with a parent or legal guardian of a minor. Failure to comply with this policy could result in legal action.
Guruu does not review recordings unless they are submitted as evidence in a dispute or complaint.
How do cancellations and refunds work?
When setting up your profile, you’ll select a cancellation policy, which will apply to all your bookings.
- If a user cancels a session, any refund will be processed according to your selected cancellation policy.
- If you cancel a session, the user will automatically receive a 100% refund.
Frequent or unjustified cancellations can negatively impact your reputation and status on Guruu. Late cancellations may also result in penalties, as they make it difficult to book another user in your available time slot.
How much should I charge?
Your pricing is entirely up to you, with no maximum rate—however, a minimum charge of AUD $25 per hour applies.
Your ideal rate depends on several factors, including your expertise, competition, education, experience, location, language, and—most importantly—your ratings and reviews. Many Guruus start with a lower rate to gain experience and build a strong reputation, then increase their pricing over time, but this is entirely at your discretion.
All pricing on Guruu is displayed in AUD. Be sure to review our Terms of Use and Payment Policies to fully understand how payments work.
Do I need liability insurance?
As a Guruu, you operate as an independent contractor or business, meaning you are responsible for managing your own taxes and arranging any necessary insurance.
While liability insurance is not required to use Guruu, you should explore your options to protect yourself and your business. There are many providers available, so it's worth shopping around for the best coverage to suit your needs.
For reference, here are some options we found online (these are not endorsements):
- Bizinsure (USA)
- Bizcover (Australia)
- Compare the Market (Australia)
We encourage you to research thoroughly and choose the coverage that best fits your circumstances.
What is my employment classification?
When you earn income through Guruu, you are not an employee of Guruu—you operate as an independent service provider. This means you are responsible for reporting and paying your own taxes in accordance with the laws of your country or state.
As an independent provider, you are not entitled to employee benefits such as superannuation or leave entitlements. For more details, please review our Terms of Use and FAQs on employment status.
How is Guruu funded?
Guruu is a user-funded platform. We take a small service from users (our learners) and apply a commission to our service providers (Guruus). This revenue funds the platform and its team.
How do I handle negative reviews?
Online reviews play a key role in building your reputation—more positive reviews can lead to more bookings and higher earnings. We understand that receiving negative feedback can be frustrating, but it’s important to stay calm and professional.
Take a step back and assess the feedback. Is it valid? Can you learn and improve from it? If you believe the review is unfair, consider reaching out to the user with a polite, professional message acknowledging their experience and, if appropriate, offering an apology. They may even give you another chance.
Guruu has clear guidelines for reviews outlined in our Community Standards. If you believe a review violates these rules, contact our team at help@guruu.co.
When were these FAQ last updated?
Terms of use
Thanks for being here.
These Terms of Use govern your access and use of Guruu.co, including its website, mobile app, and related services. By using Guruu, you agree to these terms. If you do not agree, do not use the site.
Key Terms
-
Users (Learners and/or Buyers): Users who book and pay for sessions.
-
Guruus (Sellers): Users who offer their time and expertise for a fee.
-
Bookings: The act of reserving a session.
-
Sessions: One-on-one meetings between a User and a Guruu.
Using Guruu
-
Only registered users and Guruus can buy or sell services. Creating an account is free.
-
Users and Guruus under 18 must have a parent or guardian set up their account.
-
You are responsible for keeping your account information accurate and secure.
-
You may not create multiple accounts or use Guruu for fraudulent purposes.
User-Generated Content (UGC)
Guruu.co is a platform that relies on User-Generated Content (UGC). This means that content uploaded by users and guruus —including text, images, videos, and session materials—belongs to the users and guruus who share it.
By using Guruu.co, you agree that:
- You own or have the legal right to share any content you upload.
- You grant Guruu.co a non-exclusive, worldwide, royalty-free license to use, display, and distribute your content for platform operations, promotions, and improvements.
- You are solely responsible for your content, including ensuring it does not infringe on intellectual property rights, contain misleading information, or violate our Community Standards.
- Guruu.co does not pre-screen content, but we may remove or restrict content that violates our policies or applicable laws.
If you believe your intellectual property has been infringed, please see our Intellectual Property Policy for reporting procedures.
Pricing & Payments
-
Time slots start at a minimum of $25 per hour (AUD).
-
Users pay in advance through Guruu's platform when they book.
-
Guruus receive 90% of the session fee after completion.
-
Payments, fees, and refunds follow Guruu’s Payment Terms.
-
Users must not pay for their services outside Guruu. Violations may result in account suspension.
Bookings & Cancellations
-
Guruus must fulfill sessions and not cancel frequently. Repeated cancellations may impact their status.
-
Users can cancel bookings. Refunds are based on the Guruu’s cancellation policy.
-
Missing a session without notice may result in full payment being released to the Guruu.
Reviews & Ratings
-
Users can review their Guruu after a session.
-
Reviews should be honest and follow Guruu’s Community Standards.
-
Fake, misleading, or abusive reviews may be removed.
User and Guruu Conduct
Users and Guruus must:
-
Communicate respectfully. Harassment, hate speech, and spam are not tolerated.
-
Keep interactions and payments within Guruu for protection.
-
Follow all applicable laws and not offer illegal or inappropriate services.
-
Not engage in plagiarism, copyright infringement, or misrepresentation.
Disputes & Account Issues
-
Users should try to resolve disputes directly. If unresolved, Guruu’s support team can assist.
-
Repeated misconduct or violations of Guruu’s policies may result in account suspension at Guruu's discretion.
Legal & Liability
-
Guruus are independent contractors responsible for their representations, taxes and insurance. They are not employees of Guruu or its parent company.
-
Guruu uses the market to decide quality. It does not guarantee service quality or outcomes.
-
Users use Guruu at their own risk. Guruu and its agents are not liable for damages resulting from site use.
Final Notes
-
Guruu may update these terms at any time. Continued use of the platform means you accept changes.
-
For questions, contact help@guruu.co.
By using Guruu, you acknowledge that you have read, understood, and agreed to these Terms of Use.
Last updated: 18 March 2025
Thanks for being here.
These Terms of Use govern your access and use of Guruu.co, including its website, mobile app, and related services. By using Guruu, you agree to these terms. If you do not agree, do not use the site.
Key Terms
-
Users (Learners and/or Buyers): Users who book and pay for sessions.
-
Guruus (Sellers): Users who offer their time and expertise for a fee.
-
Bookings: The act of reserving a session.
-
Sessions: One-on-one meetings between a User and a Guruu.
Using Guruu
-
Only registered users and Guruus can buy or sell services. Creating an account is free.
-
Users and Guruus under 18 must have a parent or guardian set up their account.
-
You are responsible for keeping your account information accurate and secure.
-
You may not create multiple accounts or use Guruu for fraudulent purposes.
User-Generated Content (UGC)
Guruu.co is a platform that relies on User-Generated Content (UGC). This means that content uploaded by users and guruus —including text, images, videos, and session materials—belongs to the users and guruus who share it.
By using Guruu.co, you agree that:
- You own or have the legal right to share any content you upload.
- You grant Guruu.co a non-exclusive, worldwide, royalty-free license to use, display, and distribute your content for platform operations, promotions, and improvements.
- You are solely responsible for your content, including ensuring it does not infringe on intellectual property rights, contain misleading information, or violate our Community Standards.
- Guruu.co does not pre-screen content, but we may remove or restrict content that violates our policies or applicable laws.
If you believe your intellectual property has been infringed, please see our Intellectual Property Policy for reporting procedures.
Pricing & Payments
-
Time slots start at a minimum of $25 per hour (AUD).
-
Users pay in advance through Guruu's platform when they book.
-
Guruus receive 90% of the session fee after completion.
-
Payments, fees, and refunds follow Guruu’s Payment Terms.
-
Users must not pay for their services outside Guruu. Violations may result in account suspension.
Bookings & Cancellations
-
Guruus must fulfill sessions and not cancel frequently. Repeated cancellations may impact their status.
-
Users can cancel bookings. Refunds are based on the Guruu’s cancellation policy.
-
Missing a session without notice may result in full payment being released to the Guruu.
Reviews & Ratings
-
Users can review their Guruu after a session.
-
Reviews should be honest and follow Guruu’s Community Standards.
-
Fake, misleading, or abusive reviews may be removed.
User and Guruu Conduct
Users and Guruus must:
-
Communicate respectfully. Harassment, hate speech, and spam are not tolerated.
-
Keep interactions and payments within Guruu for protection.
-
Follow all applicable laws and not offer illegal or inappropriate services.
-
Not engage in plagiarism, copyright infringement, or misrepresentation.
Disputes & Account Issues
-
Users should try to resolve disputes directly. If unresolved, Guruu’s support team can assist.
-
Repeated misconduct or violations of Guruu’s policies may result in account suspension at Guruu's discretion.
Legal & Liability
-
Guruus are independent contractors responsible for their representations, taxes and insurance. They are not employees of Guruu or its parent company.
-
Guruu uses the market to decide quality. It does not guarantee service quality or outcomes.
-
Users use Guruu at their own risk. Guruu and its agents are not liable for damages resulting from site use.
Final Notes
-
Guruu may update these terms at any time. Continued use of the platform means you accept changes.
-
For questions, contact help@guruu.co.
By using Guruu, you acknowledge that you have read, understood, and agreed to these Terms of Use.
Last updated: 18 March 2025
Community standards
Overview
We are building a global network of Guruus—tutors, instructors, consultants, mentors, coaches, and service professionals—who use Guruu to share their knowledge. We value the diversity of our community and the different perspectives, beliefs, and experiences that make Guruu dynamic.
To maintain a respectful, inclusive, and safe environment for all users, we have established Community Standards to guide behaviour on our platform. These standards define what is acceptable across the Guruu marketplace, covering both in-session interactions and online communications. While they are not tied to any specific law, they govern platform policies and reflect our values of respect, safety, acceptance, support, and open-mindedness.
Like our community, these standards will evolve over time. The examples provided below illustrate unacceptable activities on Guruu but are not exhaustive. If you come across violations, we encourage you to report them using our tools so we can maintain a high-quality experience for all users.
Integrity and Authenticity
Misrepresentation
Misrepresentation includes fraudulent, negligent, or misleading statements, as well as omitting important facts.
Misleading Profile Information
Do not:
-
Use a fake name, location, gender, or photo in your profile.
-
Present fake documents if asked to verify your identity.
-
Write misleading information about your skills, experience, or education.
-
Provide licensed services without the appropriate qualifications.
-
Copy profile descriptions or other elements from other users.
-
Raise session prices via private messages after an initial agreement (bait-and-switch tactics).
-
Have someone else present in your session without prior written consent from the user (learner).
-
Use non-original images or videos in your profile.
Spam
Spam refers to unwanted, repetitive, and disruptive messaging.
Do not:
-
Send unsolicited offers, questions, or suggestions unrelated to a user's profile or sessions.
-
Distribute mass messages or misleading communications.
-
Use Guruu’s communication tools to promote external products, services, or websites.
Prohibited Services
While Guruu is an open marketplace, some services are prohibited for legal, financial, and ethical reasons. Below are examples, but this is not an exhaustive list.
Illegal or Financially Risky Services
Simply put, don't do anything illegal. Don't offer or request:
-
Illegal services or assistance with unlawful activities.
-
Fake documents, such as IDs, passports, driver’s licences, or bank statements.
-
Services requiring access to another user’s sensitive financial information.
-
Loans, donations, or investment-related services.
-
Trading signals, indicators, or any services with high financial risk.
Piracy, Hacking, and Third-Party Violations
Do not offer or request:
-
Hacking, cracking, or account verification services.
-
Pirated software, themes, or templates.
-
Any services that violate third-party terms of service.
Misleading and Fraudulent Services
Do not post, offer, or request:
-
Fake reviews, testimonials, or engagement (e.g., fake social media followers, likes, or views).
-
Deepfakes or AI-generated content used to deceive others.
-
Services promising guaranteed outcomes that are beyond your control.
Academic and Homework Services
Guruu does not allow services related to completing academic work, as this violates most schools’ Honour Codes and may constitute copyright infringement.
Do not offer or request:
-
Homework, essays, bibliographies, letters of recommendation, or college applications.
Objectionable Content
Hate Speech & Discrimination
Guruu strictly prohibits hate speech or discriminatory behaviour based on race, ethnicity, sexual orientation, gender, marital status, religion, age, disability, or political affiliation.
Do not:
-
Use profane, violent, or dehumanising speech towards any individual or group.
-
Publish or request discriminatory content.
-
Refuse to work with someone based on protected characteristics.
Adult Content & Sexual Activity
Explicit sexual content is not allowed on Guruu. We immediately report content violating this policy to law enforcement agencies.
Do not:
-
Share nudity, adult content, or explicit sexual material.
-
Offer or request sexual services, sex chats, or fetish scenarios.
Violence & Criminal Behaviour
Threats & Incitement
Threatening violence or encouraging criminal activity is strictly prohibited.
Do not:
-
Threaten or promote physical harm.
-
Instruct others to break the law.
Self-Harm
If you encounter someone expressing suicidal thoughts or self-harm, please encourage them to seek help and contact local authorities immediately if appropriate.
For support, visit OpenCounseling.
Video Sessions & Recordings
All Guruu sessions are automatically recorded. You can access and download recordings from your dashboard. Guruu may delete recordings periodically to manage storage.
Do not:
-
Share, publish, or broadcast a recording without the written consent of all participants.
-
Use session recordings for unauthorised public use.
Reviews & Ratings
Guruu encourages all users to leave honest and constructive reviews. Reviews should not include personal attacks, misleading information, or privacy violations.
If a review violates our Community Standards, it may be challenged or removed.
By following these Community Standards, we can ensure Guruu remains a safe, professional, and inclusive platform for everyone. If you encounter any violations, please report them to help@guruu.co immediately.
Last updated: 18 March 2025
Overview
We are building a global network of Guruus—tutors, instructors, consultants, mentors, coaches, and service professionals—who use Guruu to share their knowledge. We value the diversity of our community and the different perspectives, beliefs, and experiences that make Guruu dynamic.
To maintain a respectful, inclusive, and safe environment for all users, we have established Community Standards to guide behaviour on our platform. These standards define what is acceptable across the Guruu marketplace, covering both in-session interactions and online communications. While they are not tied to any specific law, they govern platform policies and reflect our values of respect, safety, acceptance, support, and open-mindedness.
Like our community, these standards will evolve over time. The examples provided below illustrate unacceptable activities on Guruu but are not exhaustive. If you come across violations, we encourage you to report them using our tools so we can maintain a high-quality experience for all users.
Integrity and Authenticity
Misrepresentation
Misrepresentation includes fraudulent, negligent, or misleading statements, as well as omitting important facts.
Misleading Profile Information
Do not:
-
Use a fake name, location, gender, or photo in your profile.
-
Present fake documents if asked to verify your identity.
-
Write misleading information about your skills, experience, or education.
-
Provide licensed services without the appropriate qualifications.
-
Copy profile descriptions or other elements from other users.
-
Raise session prices via private messages after an initial agreement (bait-and-switch tactics).
-
Have someone else present in your session without prior written consent from the user (learner).
-
Use non-original images or videos in your profile.
Spam
Spam refers to unwanted, repetitive, and disruptive messaging.
Do not:
-
Send unsolicited offers, questions, or suggestions unrelated to a user's profile or sessions.
-
Distribute mass messages or misleading communications.
-
Use Guruu’s communication tools to promote external products, services, or websites.
Prohibited Services
While Guruu is an open marketplace, some services are prohibited for legal, financial, and ethical reasons. Below are examples, but this is not an exhaustive list.
Illegal or Financially Risky Services
Simply put, don't do anything illegal. Don't offer or request:
-
Illegal services or assistance with unlawful activities.
-
Fake documents, such as IDs, passports, driver’s licences, or bank statements.
-
Services requiring access to another user’s sensitive financial information.
-
Loans, donations, or investment-related services.
-
Trading signals, indicators, or any services with high financial risk.
Piracy, Hacking, and Third-Party Violations
Do not offer or request:
-
Hacking, cracking, or account verification services.
-
Pirated software, themes, or templates.
-
Any services that violate third-party terms of service.
Misleading and Fraudulent Services
Do not post, offer, or request:
-
Fake reviews, testimonials, or engagement (e.g., fake social media followers, likes, or views).
-
Deepfakes or AI-generated content used to deceive others.
-
Services promising guaranteed outcomes that are beyond your control.
Academic and Homework Services
Guruu does not allow services related to completing academic work, as this violates most schools’ Honour Codes and may constitute copyright infringement.
Do not offer or request:
-
Homework, essays, bibliographies, letters of recommendation, or college applications.
Objectionable Content
Hate Speech & Discrimination
Guruu strictly prohibits hate speech or discriminatory behaviour based on race, ethnicity, sexual orientation, gender, marital status, religion, age, disability, or political affiliation.
Do not:
-
Use profane, violent, or dehumanising speech towards any individual or group.
-
Publish or request discriminatory content.
-
Refuse to work with someone based on protected characteristics.
Adult Content & Sexual Activity
Explicit sexual content is not allowed on Guruu. We immediately report content violating this policy to law enforcement agencies.
Do not:
-
Share nudity, adult content, or explicit sexual material.
-
Offer or request sexual services, sex chats, or fetish scenarios.
Violence & Criminal Behaviour
Threats & Incitement
Threatening violence or encouraging criminal activity is strictly prohibited.
Do not:
-
Threaten or promote physical harm.
-
Instruct others to break the law.
Self-Harm
If you encounter someone expressing suicidal thoughts or self-harm, please encourage them to seek help and contact local authorities immediately if appropriate.
For support, visit OpenCounseling.
Video Sessions & Recordings
All Guruu sessions are automatically recorded. You can access and download recordings from your dashboard. Guruu may delete recordings periodically to manage storage.
Do not:
-
Share, publish, or broadcast a recording without the written consent of all participants.
-
Use session recordings for unauthorised public use.
Reviews & Ratings
Guruu encourages all users to leave honest and constructive reviews. Reviews should not include personal attacks, misleading information, or privacy violations.
If a review violates our Community Standards, it may be challenged or removed.
By following these Community Standards, we can ensure Guruu remains a safe, professional, and inclusive platform for everyone. If you encounter any violations, please report them to help@guruu.co immediately.
Last updated: 18 March 2025
Payment Policy
Payment Policy
These terms govern all payments made or received through Guruu.co, operated by Chive Pty Ltd (L2 23 Foster Street, Surry Hills, NSW 2010, Australia).
By using Guruu.co to make or receive payments, you agree to these terms. They are in addition to Guruu’s General Terms of Service, Community Standards, and Privacy Policy.
Receiving Payments (For Guruus)
How It Works
- Guruus earn 90% of the total amount paid by Users (after our 10% commission).
- Payments are released within 3 business days after a session is marked as completed.
- If a User cancels, refunds follow the Guruu's cancellation policy (visible on the Guruu's profile).
- If a Guruu cancels, the User receives a 100% refund.
- Disputed payments are held for up to 10 business days while a resolution is reached.
Payment Disputes
- Users can only dispute a payment if:
- The Guruu violated Community Standards (e.g., misconduct).
- The Guruu did not deliver agreed-upon services.
- If a dispute cannot be resolved directly, Guruu’s support team will review it (including video recordings if needed). The team’s decision is final.
- If a dispute is not resolved within 10 business days, Guruu will determine the outcome and release payment accordingly.
Taxes
- Guruus are responsible for all applicable taxes (GST, VAT, income tax, etc.).
- Prices listed on Guruu must include any applicable tax obligations.
Getting Paid
- When a User books a session, payment is collected in advance and held by Guruu until completion.
- Payments are made via our payment partners (Stripe).
- Payments cannot be reversed once processed.
- Payments are made in AUD – Guruus are responsible for any exchange rate fluctuations and conversion fees.
- Guruus must ensure they provide correct Stripe or Paypal details to receive payments.
Buying Sessions (For Users)
How It Works
- Users (buyers) pay Guruu in advance when booking a session.
- Payment is held securely until the session is completed.
- Users must not offer or make direct payments to Guruus outside Guruu.co.
Service Fees
- A $3 service fee applies to every booking.
Accepted Payment Methods
- Payments can be made via Credit Card (other methods may be available in some locations).
- Invoices and receipts are provided electronically.
- Guruu uses Stripe to process payments. We do not see or store your credit card information.
Fraud Protection
- Payment details are handled by our payment partners (Stripe) for security.
- If fraud or unauthorised payments are suspected, Guruu reserves the right to cancel orders or hold funds.
Disputes, Cancellations & Refunds
Booking Cancellations
- Users can cancel their booking, but refunds depend on the Guruu’s cancellation policy (visible on the profile page).
- If a Guruu cancels, the User gets a full refund.
- Users should read the cancellation policy before booking.
Disputing a Payment
- Users must first try to resolve issues with their Guruu.
- If unresolved, they can raise a formal dispute through Guruu’s Resolution Center.
- Disputes must be based on:
- A violation of Community Standards.
- Failure to meet pre-agreed requirements.
- Guruu will not accept disputes based on personal dissatisfaction if the session was delivered as described.
Chargebacks
- If a User files a chargeback with their bank, Guruu will investigate and may hold or cancel accounts involved.
- If a chargeback is granted, the Guruu may lose their earnings for that booking.
Refunds
- Full refunds include service fees and any applicable sales tax.
- Partial refunds include a proportional tax refund, but service fees are non-refundable.
Technical Issues Affecting Service Delivery
If a session cannot be delivered due to technical problems affecting video conferencing, through a fault or no fault of either (or both) party, the User may request either:
- A rescheduled session at no additional cost to the Buyer, to be arranged at a mutually agreed time, or
- A refund, subject to our assessment of the technical issue.
The Guruu is responsible for rescheduling the session at their cost, and Guruu.co is not responsible for any lost income resulting from technical disruptions. While Guruu.co commits to resolving technical issues as quickly as possible, we do not provide compensation for earnings lost due to such issues.
General Terms
Modifications
- Guruu may update these Payment Terms at any time. Continued use of the site constitutes acceptance of the latest terms.
Liability
- Guruu is not responsible for payment delays caused by banks, exchange rates, or payment providers.
- Guruu is not liable for any losses resulting from User-Guruu interactions outside the platform.
Legal Disclaimer
- All payments and transactions are subject to applicable laws.
- Users must comply with local tax and financial regulations.
For any payment issues, contact help@guruu.co.
Last updated 18 March 2025.
Payment Policy
These terms govern all payments made or received through Guruu.co, operated by Chive Pty Ltd (L2 23 Foster Street, Surry Hills, NSW 2010, Australia).
By using Guruu.co to make or receive payments, you agree to these terms. They are in addition to Guruu’s General Terms of Service, Community Standards, and Privacy Policy.
Receiving Payments (For Guruus)
How It Works
- Guruus earn 90% of the total amount paid by Users (after our 10% commission).
- Payments are released within 3 business days after a session is marked as completed.
- If a User cancels, refunds follow the Guruu's cancellation policy (visible on the Guruu's profile).
- If a Guruu cancels, the User receives a 100% refund.
- Disputed payments are held for up to 10 business days while a resolution is reached.
Payment Disputes
- Users can only dispute a payment if:
- The Guruu violated Community Standards (e.g., misconduct).
- The Guruu did not deliver agreed-upon services.
- If a dispute cannot be resolved directly, Guruu’s support team will review it (including video recordings if needed). The team’s decision is final.
- If a dispute is not resolved within 10 business days, Guruu will determine the outcome and release payment accordingly.
Taxes
- Guruus are responsible for all applicable taxes (GST, VAT, income tax, etc.).
- Prices listed on Guruu must include any applicable tax obligations.
Getting Paid
- When a User books a session, payment is collected in advance and held by Guruu until completion.
- Payments are made via our payment partners (Stripe).
- Payments cannot be reversed once processed.
- Payments are made in AUD – Guruus are responsible for any exchange rate fluctuations and conversion fees.
- Guruus must ensure they provide correct Stripe or Paypal details to receive payments.
Buying Sessions (For Users)
How It Works
- Users (buyers) pay Guruu in advance when booking a session.
- Payment is held securely until the session is completed.
- Users must not offer or make direct payments to Guruus outside Guruu.co.
Service Fees
- A $3 service fee applies to every booking.
Accepted Payment Methods
- Payments can be made via Credit Card (other methods may be available in some locations).
- Invoices and receipts are provided electronically.
- Guruu uses Stripe to process payments. We do not see or store your credit card information.
Fraud Protection
- Payment details are handled by our payment partners (Stripe) for security.
- If fraud or unauthorised payments are suspected, Guruu reserves the right to cancel orders or hold funds.
Disputes, Cancellations & Refunds
Booking Cancellations
- Users can cancel their booking, but refunds depend on the Guruu’s cancellation policy (visible on the profile page).
- If a Guruu cancels, the User gets a full refund.
- Users should read the cancellation policy before booking.
Disputing a Payment
- Users must first try to resolve issues with their Guruu.
- If unresolved, they can raise a formal dispute through Guruu’s Resolution Center.
- Disputes must be based on:
- A violation of Community Standards.
- Failure to meet pre-agreed requirements.
- Guruu will not accept disputes based on personal dissatisfaction if the session was delivered as described.
Chargebacks
- If a User files a chargeback with their bank, Guruu will investigate and may hold or cancel accounts involved.
- If a chargeback is granted, the Guruu may lose their earnings for that booking.
Refunds
- Full refunds include service fees and any applicable sales tax.
- Partial refunds include a proportional tax refund, but service fees are non-refundable.
Technical Issues Affecting Service Delivery
If a session cannot be delivered due to technical problems affecting video conferencing, through a fault or no fault of either (or both) party, the User may request either:
- A rescheduled session at no additional cost to the Buyer, to be arranged at a mutually agreed time, or
- A refund, subject to our assessment of the technical issue.
The Guruu is responsible for rescheduling the session at their cost, and Guruu.co is not responsible for any lost income resulting from technical disruptions. While Guruu.co commits to resolving technical issues as quickly as possible, we do not provide compensation for earnings lost due to such issues.
General Terms
Modifications
- Guruu may update these Payment Terms at any time. Continued use of the site constitutes acceptance of the latest terms.
Liability
- Guruu is not responsible for payment delays caused by banks, exchange rates, or payment providers.
- Guruu is not liable for any losses resulting from User-Guruu interactions outside the platform.
Legal Disclaimer
- All payments and transactions are subject to applicable laws.
- Users must comply with local tax and financial regulations.
For any payment issues, contact help@guruu.co.
Last updated 18 March 2025.
Privacy
Introduction
We value your privacy and are committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights regarding your information. By using Guruu.co, you agree to this policy. If you do not agree, please do not use our services. We may update this policy from time to time, so please check back for any changes.
What Information We Collect
We collect personal information when you:
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Register an account, complete forms, or join an affiliate/influencer programme.
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Communicate with others on Guruu.co.
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Browse, access, or use the platform.
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Participate in video sessions, which may be recorded and stored.
How We Collect Information
-
Directly from you: When you provide details during registration, communication, or transactions.
-
Automatically: Through cookies, IP addresses, device data, and browsing activity.
-
From third parties: Such as vendors, payment processors, and analytics providers.
How We Use Your Information
We use your information to:
-
Provide and improve our services.
-
Ensure security and prevent fraud.
-
Contact you and send relevant marketing updates.
-
Maintain marketplace integrity and compliance with legal obligations.
Privacy and Video Recordings
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Sessions conducted via Guruu.co's video conferencing are recorded and stored for participants (including guardians of minors) to access later.
-
Guruu.co staff do not access these recordings unless required for dispute resolution or complaint handling.
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If you wish to publish a recording outside Guruu.co, you must obtain written consent from all participants in the recording.
Privacy and Complaints
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Users can report breaches of our Terms of Use and Community Standards.
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Our Trust and Safety Team reviews complaints, but investigation results are not shared to maintain privacy.
How Long We Keep Your Information
We retain personal information for as long as necessary to provide services, comply with legal obligations, and prevent fraud.
Users Under 18
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Accounts for users under 18 must be created by a parent or guardian.
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Parents/guardians receive copies of correspondence and can access session recordings.
Sharing Information with Third Parties
We share data with:
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Service providers to operate the platform (e.g., hosting, payment processing).
-
Law enforcement when required by law.
-
Marketing and analytics partners to enhance user experience.
We do not sell or rent personal data to third parties for marketing.
Where Your Information is Stored
Your data may be processed in countries such as Australia and the United States. We take necessary measures to protect your information.
Cookies and Tracking
We use cookies and similar technologies for functionality, analytics, and marketing. You can manage cookie settings in your browser. Our site does not respond to "Do Not Track" signals.
External Links
Guruu.co may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before sharing personal information.
Security
We take reasonable measures to secure your data. However, no online service is completely secure. Please keep your login credentials safe.
Your Rights (EU and California Residents)
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Access & Correction: You can request to view and update your personal data.
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Deletion: You may request to delete your account and data, subject to legal obligations.
-
Marketing Opt-Out: You can unsubscribe from marketing emails at any time.
-
California Residents: You have additional rights under the CCPA. Contact us for details.
Updating Your Information
You can update your details in your account settings. If you believe your information is incorrect, contact us at help@guruu.co.
Contact Us
For any privacy-related inquiries, please email help@guruu.co. We aim to respond within a reasonable timeframe.
Last updated 18 March 2025.
Introduction
We value your privacy and are committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights regarding your information. By using Guruu.co, you agree to this policy. If you do not agree, please do not use our services. We may update this policy from time to time, so please check back for any changes.
What Information We Collect
We collect personal information when you:
-
Register an account, complete forms, or join an affiliate/influencer programme.
-
Communicate with others on Guruu.co.
-
Browse, access, or use the platform.
-
Participate in video sessions, which may be recorded and stored.
How We Collect Information
-
Directly from you: When you provide details during registration, communication, or transactions.
-
Automatically: Through cookies, IP addresses, device data, and browsing activity.
-
From third parties: Such as vendors, payment processors, and analytics providers.
How We Use Your Information
We use your information to:
-
Provide and improve our services.
-
Ensure security and prevent fraud.
-
Contact you and send relevant marketing updates.
-
Maintain marketplace integrity and compliance with legal obligations.
Privacy and Video Recordings
-
Sessions conducted via Guruu.co's video conferencing are recorded and stored for participants (including guardians of minors) to access later.
-
Guruu.co staff do not access these recordings unless required for dispute resolution or complaint handling.
-
If you wish to publish a recording outside Guruu.co, you must obtain written consent from all participants in the recording.
Privacy and Complaints
-
Users can report breaches of our Terms of Use and Community Standards.
-
Our Trust and Safety Team reviews complaints, but investigation results are not shared to maintain privacy.
How Long We Keep Your Information
We retain personal information for as long as necessary to provide services, comply with legal obligations, and prevent fraud.
Users Under 18
-
Accounts for users under 18 must be created by a parent or guardian.
-
Parents/guardians receive copies of correspondence and can access session recordings.
Sharing Information with Third Parties
We share data with:
-
Service providers to operate the platform (e.g., hosting, payment processing).
-
Law enforcement when required by law.
-
Marketing and analytics partners to enhance user experience.
We do not sell or rent personal data to third parties for marketing.
Where Your Information is Stored
Your data may be processed in countries such as Australia and the United States. We take necessary measures to protect your information.
Cookies and Tracking
We use cookies and similar technologies for functionality, analytics, and marketing. You can manage cookie settings in your browser. Our site does not respond to "Do Not Track" signals.
External Links
Guruu.co may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before sharing personal information.
Security
We take reasonable measures to secure your data. However, no online service is completely secure. Please keep your login credentials safe.
Your Rights (EU and California Residents)
-
Access & Correction: You can request to view and update your personal data.
-
Deletion: You may request to delete your account and data, subject to legal obligations.
-
Marketing Opt-Out: You can unsubscribe from marketing emails at any time.
-
California Residents: You have additional rights under the CCPA. Contact us for details.
Updating Your Information
You can update your details in your account settings. If you believe your information is incorrect, contact us at help@guruu.co.
Contact Us
For any privacy-related inquiries, please email help@guruu.co. We aim to respond within a reasonable timeframe.
Last updated 18 March 2025.