Privacy

Introduction

We value your privacy and are committed to protecting your personal information.
This policy explains what data we collect, how we use it, and your rights regarding that information.

By using Guruu.co, you agree to this policy. If you do not agree, please discontinue use of our services.
We may update this policy periodically to reflect new practices or legal requirements. Please check this page for the latest version.

1. Information We Collect

We collect personal information when you:

  • Register an account or complete forms (including affiliate or influencer applications).

  • Communicate with others through Guruu.co (messages, reviews, or sessions).

  • Browse, access, or use our platform.

  • Participate in video sessions, which may be recorded and stored for access by participants.

2. How We Collect Information

  • Directly from you: when you register, communicate, or complete a transaction.

  • Automatically: through cookies, IP addresses, device identifiers, and usage analytics.

  • From third parties: including payment processors, vendors, and analytics partners that assist in operating our platform.

3. How We Use Your Information

We use your personal information to:

  • Provide, personalise, and improve our services.

  • Verify identity, ensure security, and prevent fraud or abuse.

  • Communicate with you, including transactional messages and service updates.

  • Send relevant marketing communications (only where permitted).

  • Maintain marketplace integrity and comply with our legal and regulatory obligations.

We process your information based on legitimate interests, contract necessity, legal obligations, or your consent (where required by law).

4. Privacy and Video Recordings

  • Sessions conducted on Guruu are automatically recorded and made available to participants (including parents or guardians of minors).

  • Guruu staff do not review or access session recordings unless necessary for dispute resolution, complaint investigation, or legal compliance.

  • Recordings may be deleted periodically to manage storage.

  • You must obtain written consent from all participants before publishing or sharing a session outside Guruu.co.

5. Privacy and Complaints

Users can report breaches of our Terms of Use or Community Standards.
Our Trust & Safety Team reviews complaints and may take appropriate action. To protect user privacy, investigation outcomes are not shared publicly.

6. Data Retention

We retain personal information only as long as necessary to:

  • Deliver our services,

  • Fulfil contractual or legal obligations, and

  • Prevent fraud or abuse.

After this period, data is securely deleted or anonymised.

7. Users Under 18

  • Accounts for users under 18 must be created and managed by a parent or legal guardian.

  • Parents/guardians receive access to communications and session recordings.

  • Guruu does not knowingly collect data directly from minors without parental consent.

8. Sharing Information with Third Parties

We share personal data only as necessary to operate the platform and deliver services:

  • Service providers: hosting, video, analytics, payment processing, and customer support.

  • Law enforcement: when required to comply with applicable law or legal process.

  • Marketing and analytics partners: to improve services and understand usage trends.

Guruu does not sell, rent, or trade personal data to third parties for their own marketing purposes.

9. International Data Transfers

Your information may be stored or processed in countries such as Australia, the United States, or others where we operate.
We take appropriate safeguards—such as contractual protections—to ensure your data remains secure and treated in accordance with this policy.

10. Cookies and Tracking Technologies

We use cookies and similar technologies for site functionality, analytics, and marketing purposes.
You can manage or delete cookies in your browser settings at any time.
For more details, please review our Cookie Policy.

Our site does not currently respond to “Do Not Track” signals.

11. External Links

Guruu.co may contain links to third-party websites.
We are not responsible for their privacy practices or content. Please review their privacy policies before providing personal information.

12. Security

We take reasonable administrative, technical, and physical measures to protect your information from unauthorised access, loss, misuse, or alteration.
However, no online platform can guarantee absolute security. Please keep your account credentials confidential.

13. Your Rights (EU, UK, and California Residents)

Depending on your location, you may have the following rights:

Access and Correction – Request access to or correction of your personal data.
Deletion – Request deletion of your account and data, subject to legal retention requirements.
Portability – Request a copy of your data in a portable format (where applicable).
Marketing Opt-Out – Unsubscribe from marketing emails at any time.
California Residents (CCPA) – You have additional rights to request disclosure, deletion, or opt-out of certain data practices.

To exercise any of these rights, contact help@guruu.co. We will verify your identity and respond within a reasonable timeframe.

14. Updating Your Information

You can update your details in your account settings.
If you believe any information is inaccurate or incomplete, please contact help@guruu.co so we can correct it.

15. Contact Us

For any privacy-related questions, concerns, or requests, please contact us:
📧 help@guruu.co

We aim to respond within a reasonable timeframe and in accordance with applicable privacy laws.

Last Updated: October 2025