Privacy

Introduction

We value your privacy and are committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights regarding your information. By using Guruu.co, you agree to this policy. If you do not agree, please do not use our services. We may update this policy from time to time, so please check back for any changes.


What Information We Collect

We collect personal information when you:

  • Register an account, complete forms, or join an affiliate/influencer programme.

  • Communicate with others on Guruu.co.

  • Browse, access, or use the platform.

  • Participate in video sessions, which may be recorded and stored.


How We Collect Information

  • Directly from you: When you provide details during registration, communication, or transactions.

  • Automatically: Through cookies, IP addresses, device data, and browsing activity.

  • From third parties: Such as vendors, payment processors, and analytics providers.


How We Use Your Information

We use your information to:

  • Provide and improve our services.

  • Ensure security and prevent fraud.

  • Contact you and send relevant marketing updates.

  • Maintain marketplace integrity and compliance with legal obligations.


Privacy and Video Recordings

  • Sessions conducted via Guruu.co's video conferencing are recorded and stored for participants (including guardians of minors) to access later.

  • Guruu.co staff do not access these recordings unless required for dispute resolution or complaint handling.

  • If you wish to publish a recording outside Guruu.co, you must obtain written consent from all participants in the recording.


Privacy and Complaints

  • Users can report breaches of our Terms of Use and Community Standards.

  • Our Trust and Safety Team reviews complaints, but investigation results are not shared to maintain privacy.


How Long We Keep Your Information

We retain personal information for as long as necessary to provide services, comply with legal obligations, and prevent fraud.


Users Under 18

  • Accounts for users under 18 must be created by a parent or guardian.

  • Parents/guardians receive copies of correspondence and can access session recordings.


Sharing Information with Third Parties

We share data with:

  • Service providers to operate the platform (e.g., hosting, payment processing).

  • Law enforcement when required by law.

  • Marketing and analytics partners to enhance user experience.

We do not sell or rent personal data to third parties for marketing.


Where Your Information is Stored

Your data may be processed in countries such as Australia and the United States. We take necessary measures to protect your information.


Cookies and Tracking

We use cookies and similar technologies for functionality, analytics, and marketing. You can manage cookie settings in your browser. Our site does not respond to "Do Not Track" signals.


External Links

Guruu.co may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before sharing personal information.


Security

We take reasonable measures to secure your data. However, no online service is completely secure. Please keep your login credentials safe.


Your Rights (EU and California Residents)

  • Access & Correction: You can request to view and update your personal data.

  • Deletion: You may request to delete your account and data, subject to legal obligations.

  • Marketing Opt-Out: You can unsubscribe from marketing emails at any time.

  • California Residents: You have additional rights under the CCPA. Contact us for details.


Updating Your Information

You can update your details in your account settings. If you believe your information is incorrect, contact us at help@guruu.co.


Contact Us

For any privacy-related inquiries, please email help@guruu.co. We aim to respond within a reasonable timeframe.

 

Last updated 18 March 2025.