Privacy

1. Information We Collect

We collect personal information you provide directly and information automatically generated when you use Guruu.

1.1 Information you provide

  • Account details (name, email, phone, city/country).

  • Profile information (skills, experience, bio).

  • Payment details provided to Stripe (not stored by Guruu).

  • Messages, reviews, ratings, session notes.

  • Information submitted through forms (support, safety reports, influencer or affiliate applications).

  • Video and audio content shared in sessions (via automatic recording).

1.2 Information collected automatically

  • Device information, IP address, browser type, OS details.

  • Cookies and tracking technologies.

  • Usage analytics (pages viewed, features used, session durations).

  • Connection diagnostics (network events, connection failures).

1.3 Information from third parties

  • Payment data from Stripe (transaction status, dispute status).

  • Analytics data (usage trends).

  • Identity or account checks (where applicable).

  • Security tools that detect potential fraud or abuse.

2. How We Use Your Information

We use your personal information to:

  • Provide, personalise, and improve the Platform.

  • Deliver tutoring, teaching, and consulting sessions.

  • Process bookings, payments, and refunds.

  • Resolve disputes and chargebacks.

  • Protect minors and enforce safety standards.

  • Verify identity and prevent fraud or harmful behaviour.

  • Communicate with you (transactional messages, alerts, support).

  • Send marketing communications (only where permitted).

  • Comply with legal, regulatory, and audit requirements.

Processing is based on:

  • the performance of a contract,

  • our legitimate interest in operating a safe marketplace,

  • consent (where required),

  • and legal obligations.

3. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • operate the site,

  • analyse performance,

  • remember your preferences,

  • and, where permitted, support marketing campaigns.

You may disable cookies in your browser settings, but some features may not function properly.

Our site does not currently respond to “Do Not Track” signals.

4. Session Recordings

All sessions conducted on Guruu are automatically recorded.
Recording is a mandatory safety, quality, and dispute-resolution requirement for anyone using the Platform.

By using Guruu, you consent to:

  • video and audio recording of your sessions, and

  • the storage and limited review of those recordings.

4.1 Who can access recordings

Recordings are accessible only to:

  • the learner or, for minors, their registered parent or guardian;

  • the Service Provider who delivered the session;

  • authorised Guruu staff when required for:

    • dispute resolution (Tier 0–Tier 2),

    • chargeback defence,

    • safety review,

    • fraud and abuse prevention, or

    • compliance with legal obligations;

  • Stripe and issuing banks when necessary to handle a card dispute or chargeback;

  • law enforcement, where legally required.

Guruu does not use recordings for marketing or public release.

4.2 Downloading recordings

Recordings may be downloaded from your dashboard shortly after the session.
We recommend saving a copy locally, as Guruu may delete recordings after the retention period.

4.3 Retention and storage schedule

Recordings are retained for up to 180 days:

  • Days 0–30:
    Stored in full quality and available for easy playback or download.

  • Days 30–180:
    Recordings may be compressed or moved to secure archive storage at lower resolution.
    They remain fully viewable for disputes, chargebacks, guardian oversight, and safety review.

  • After 180 days:
    Recordings are permanently deleted unless required for:

    • a safety or misconduct investigation,

    • legal or law-enforcement purposes, or

    • compliance with regulatory obligations.

In serious cases—such as suspected abuse, grooming, violence, harassment, or criminal behaviour—recordings and related logs may be retained securely for 5–7 years.

4.4 Restrictions on sharing

Recordings may not be shared publicly, reposted, or distributed outside Guruu without the written consent of all participants, except where a parent or guardian reviews a child’s session.

Unauthorised sharing may result in suspension or legal action.

5. Safety Reports & Concerns

Users may report behaviour that violates our Terms or Community Standards.
Minors may submit a “Something felt wrong” concern, which is sent privately to their guardian.

Guruu uses automated tools and limited human review (where necessary) to assess safety alerts.
To protect user privacy, outcomes of internal investigations may not be shared.

6. Data Retention

We retain personal data only as long as necessary to:

  • operate the Platform,

  • meet legal, tax, and regulatory requirements,

  • resolve disputes and chargebacks, and

  • prevent fraud or abuse.

Retention examples:

  • Session recordings: up to 180 days, longer for safety cases.

  • Booking and payment records: typically 6–7 years (financial requirements).

  • Messages and dispute logs: retained as required for fraud prevention and legal compliance.

  • Account information: retained until deletion or anonymisation, except where retention is legally required.

After expiration of a retention period, data is securely deleted or anonymised.

6.1 Account Deletion

If you delete your Guruu account, we will:

  • deactivate your profile,

  • remove or anonymise personal data where possible, and

  • retain data we are legally required to keep.

Deleting your account does not delete:

  • session recordings still within the 180-day retention period,

  • booking and transaction records,

  • dispute logs,

  • safety reports,

  • chargeback-related evidence.

Recordings remain accessible to the Service Provider for the remainder of the retention window.

7. Users Under 18

  • Accounts for minors must be created and managed by a parent or legal guardian.

  • Guardians have access to the minor’s session recordings and communications.

  • Minors may report concerns but cannot initiate payment actions or disputes.

  • Guruu does not knowingly collect information directly from a minor without guardian consent.

8. Sharing Information with Third Parties

We share personal information only as needed to operate the Platform:

8.1 Service providers

Includes hosting providers, Twilio video services, storage providers, analytics tools, cloud vendors, and payment processors (such as Stripe).

8.2 Legal & compliance

We may share information with law enforcement or regulatory bodies where required by law.

8.3 Marketing & analytics

We may work with analytics providers to understand platform usage.
Guruu does not sell, rent, or trade personal information for third-party marketing.

9. International Data Transfers

Your data may be stored or processed in the United States, Australia, or other countries.
We use contractual protections and secure transfer mechanisms to ensure your information is handled safely and lawfully.

10. Security

We use reasonable administrative, technical, and physical safeguards to protect your information.
However, no system is completely secure.
Please maintain strong passwords and do not share account access.

11. Automated Processing & AI Tools

Guruu uses automated tools and artificial intelligence to:

  • summarise dispute information,

  • classify safety-related signals,

  • detect fraud or suspicious behaviour,

  • prepare evidence for chargebacks.

These tools support human reviewers but do not make final decisions about refunds, payouts, or account actions.
All meaningful decisions involve human oversight.

12. Your Rights (EU, UK, and California Residents)

Depending on your location, you may have rights to:

  • access your data,

  • request correction,

  • request deletion (subject to legal retention),

  • request data portability,

  • opt out of marketing communications.

California residents may have additional rights under the CCPA.

You may exercise your rights by contacting help@guruu.co.
We will verify your identity and respond within a reasonable timeframe.

13. Updating Your Information

You may update your account details in your profile settings.
Contact us if any information is inaccurate and we will correct it.

14. External Links

Guruu may contain links to third-party sites.
We are not responsible for their privacy practices.
Please review their policies before sharing information.

15. Contact Us

For any privacy-related questions or requests, contact:

📧 help@guruu.co

We aim to respond promptly and in accordance with applicable laws.

Last Updated: November 28, 2025