Meet. Share. Learn or Earn

Guruu offers a convenient and flexible way to learn and teach. Think of us as an online meeting space. There’s no geographic boundary, you can connect with people from anywhere in the world. Whether you’re a student looking for knowledge or a tutor wanting to share your expertise, Guruu makes it easy to share knowledge – anything, anytime, anywhere.
STUDENTS

Do things better with a Guruu

Ready to discover something new? Guruu offers a convenient and flexible way to find an expert, connect and learn something new. Connect with experts from anywhere in the world. Accounts are free.

Learn More

Before you begin at Guruu

Guruu is a knowledge-sharing platform where people can learn almost anything. We love that our Guruu community is full of people from all walks of life and backgrounds.

Please read our community standards to find out what you can (and cannot) ask of your Guruu and other important information. Please also be familiar with the terms of use (https://guruu.co/terms).

We have answers to most common questions in our help center (https://guruu.co/help-center), so head there first for fast answers.

FAQ for Users

Before you begin at Guruu

Guruu is a platform where you can learn almost anything, with a diverse community of experts from all backgrounds. Who knows? One day, you might even become a Guruu yourself and share your own knowledge with others!

Before getting started, please note that there are restrictions on what you can ask Guruus to do. To understand these guidelines, review our Community Standards and familiarise yourself with our Terms of Use.

While there are no minimum age requirements for learners, we have special policies for users under 18. Users under 18 years old will need help from their guardian to onboard. To learn more, visit our Younger Users Information page.

For additional details, we recommend reading our General FAQs alongside the User (Learner) FAQs.

Finding a Guruu

Guruu makes it easy to find the right expert for your needs. Simply use the search feature to type in a subject you’re interested in, and our system will match you with relevant Guruus. Take your time to read their bios, check their reviews, and reach out with any questions about their sessions.

Note: Messaging restrictions apply and are outlined in our Community Standards.

Communicating with your Guruu

Effective communication is key to finding the right Guruu. You’re welcome to ask questions before booking to ensure they’re the right fit for you. However, all messaging must follow our Community Standards.

Spamming other users, including Guruus, is strictly prohibited. This includes sending mass messages, unsolicited offers, commercial promotions, abuse, or any content designed to direct users away from Guruu. Messages should be relevant to the Guruu’s profile and the knowledge they offer—please respect their time and privacy.

Users who violate these guidelines risk account suspension.

Choosing your Guruu

Take your time exploring different Guruus before making a booking. Each profile includes details about their skills, experience, and qualifications, along with reviews from other learners. Be sure to read their cancellation policy and feel free to message them with any questions or to clarify your expectations for the session.

Once you’ve found the right Guruu, select an available time slot on their calendar and book your session. You’ll pay upfront, but funds are securely held by Guruu until the session is completed, at which point your Guruu is paid.

Important: If you have specific expectations, communicate them clearly with your Guruu before booking to ensure agreement. Payment disputes cannot be made if expectations were not agreed upon upfront.

For more details on payments, see "Paying My Guruu" below.

Treat a booking as a contract

When you book a Guruu, you’re entering into a contract where they agree to share their knowledge with you. Like any contract, both parties have expectations that should be agreed upon upfront.

You can expect your Guruu to be honest about their skills, experience, and knowledge, to show up on time, and to adhere to our Community Standards.

If you are under 18, you are not legally able to enter into a contract on your own. This is why a parent or legal guardian must set up your account. For guidance on this process, visit our Younger Users Information page.

Booking Guruus for children

While there is no minimum age for learners, we have special policies for users under 18. For more details, visit our Younger Users Information page.

If you're booking a Guruu for a child—such as a tutor for school support—we strongly recommend choosing Guruus who specify they work with children and are willing to provide government-issued ID for verification.

Guruu does not provide real-time session monitoring, so parents and legal guardians are responsible for supervising young children during sessions. However, all sessions are recorded and accessible via the child’s dashboard, allowing parents to review them afterward without violating Guruu’s privacy policy.

We have strict guidelines on content involving or targeting children. Please review our Community Standards and report any suspicious activity immediately to help@guruu.co.

What you can’t ask for

While Guruu offers a wide range of knowledge sharing opportunities, certain services are not allowed due to legal, financial, or ethical risks. We also prohibit services that do not align with our values and policies. You can find a full list of prohibited services in our Community Standards.

Some restricted services include, but are not limited to:

  • Illegal or misleading services
  • Financially risky services
  • Piracy, hacking, or any unauthorised access services
  • Academic dishonesty, such as completing assignments
  • Medical consultations or treatment
  • Adult content, nudity, or sexual activity
  • Violent, self-harm, or criminal-related content

For the safety and integrity of our platform, please ensure your requests comply with Guruu’s policies.

How much does it cost?

When you book a Guruu, you’ll pay the rate listed on their profile, plus a small service fee and any applicable taxes (such as GST or sales tax) as required by law.

Guruu does not process tax exemptions. If eligible, users should seek reimbursement from their local tax authorities.

All prices on Guruu are displayed in Australian dollars (AUD).

How do payments work?

Guruu processes payments securely through Stripe, accepting all payment methods supported by Stripe. We do not see or store your credit card information on Guruu.

If a refund is issued, the funds will be returned via Stripe to the original payment method used.

How do I change or cancel a booking?

Both users and Guruus can cancel a booking, but certain conditions apply:

  • If your Guruu cancels, you will receive a full refund.
  • If you cancel, your refund will depend on the Guruu’s cancellation policy, which is available on their profile.
  • Some Guruus allow late changes, while others have stricter policies, so always check their cancellation terms before booking.

Changing a Booking

To modify a session, go to Sessions in the top-right corner of your screen. You’ll find an option to reschedule your session on the right side of your booking.

Paying my Guruu (or disputing payment)

After your session, you’ll be prompted to pay your Guruu and leave a review. You’ll have three options:

  1. Pay Now – If you’re satisfied with your session, we encourage you to pay immediately so your Guruu isn’t left waiting.

  2. Dispute Payment – If your Guruu violated our Community Standards or did not meet pre-agreed requirements, you may dispute the payment. However, simply being unhappy with the session is not a valid reason for a dispute. If you had specific expectations, they should have been clearly communicated and agreed upon beforehand. Disputes initiate a mediation process, during which Guruu may review session recordings. Once a decision is made, it is final.

  3. Skip – If you need more time, you can skip payment temporarily. However, after 48 hours, funds will be automatically released to the Guruu unless a dispute has been lodged.

Important Notes:

  • Payment disputes can only be made if the Guruu:
    • Breached our Community Standards
    • Did not fulfill agreed-upon requirements
  • Guruus must accurately represent their skills and conduct sessions professionally.
  • Disliking a session is not a valid reason to withhold payment. If you’re unsatisfied, you can reflect this in your review.
Reviewing your Guruu

Guruu encourages both learners and Guruus to leave honest and independent reviews. Reviews help maintain the quality of our platform and assist other users in making informed decisions.

After your session is completed and payment is made, we encourage you to share your experience. Reviews should be genuine and free from pressure or coercion. If you feel pressured to leave a specific review, please contact us at complaints@guruu.co.

If you’re unhappy with your session, we recommend addressing your concerns directly with your Guruu during the session, if possible. This allows them to make adjustments to better meet your needs. If you choose to leave a negative review, ensure it is constructive and focuses on areas for improvement.

Reviews may be challenged or removed if they contain personal attacks, dishonest claims, or violate our Community Standards.

When were these FAQ last updated?
GURUUS

Share what you know. Get paid for it

Have knowledge you’re willing to share? Guruu makes it easy. You decide your prices, your availability, and you can work from anywhere. All you need is a laptop and an Internet connection, and you can start earning. Accounts are free.

Learn More

Before you begin at Guruu

Guruu is a knowledge-sharing billable platform that enables you to earn an income by sharing what you know and getting paid for it.

We designed Guruu to give you the ultimate income freedom – you can choose where you work, when you work, and how much you get paid. If you have a laptop with an Internet connection, plus knowledge someone else is willing to pay for, you can earn money using Guruu.

Before you start, there are restrictions about what you can do, which are outlined in our community standards. Please also be familiar with our terms of use (https://guruu.co/terms).

Minimum age requirements apply to becoming a Guruu. To learn more, please visit our younger users information page. 

Our Help Center (https://guruu.co/help-center) includes more information and answers to common questions.

FAQ for Guruus

Before you start

Guruu is a platform where people can learn almost anything, and we’re proud to have a diverse community of learners and experts. Even if you’re teaching now, you might find yourself booking a Guruu one day to learn something new!

As a knowledge-sharing platform, Guruu allows you to earn an income by sharing what you know—on your terms. You choose where and when you work, as well as how much you charge. If you have an internet connection and expertise that others value, you can start earning on Guruu.

To become a Guruu, you must be at least 15 years old. For more details on how we manage younger users, visit our Younger Users Information page.

Before getting started, be sure to review our guidelines—certain activities, like completing assignments for users, are not allowed. To understand what’s permitted, read our Community Standards and familiarise yourself with our Terms of Use.

For additional information, we recommend reading our General FAQs, which you can access here.

How does Guruu work?

Only registered users can buy or sell knowledge on Guruu.

To get started, create a free profile, including your details, availability, and pricing. Your bio must accurately reflect your skills, experience, and qualifications, as outlined in our Community Standards, to help prevent payment disputes. Once your profile is live, users can find and book sessions with you based on your expertise, price, and availability.

After each session, users are encouraged to leave a rating and review, helping you build your reputation and attract more bookings.

Guruus must only conduct sessions through the Guruu platform and cannot accept payments outside of Guruu. By signing up, you agree to our Terms of Use and Community Standards, which may be updated from time to time.

How much does it cost to join Guruu?

Creating an account on Guruu is completely free. You only pay a commission when you successfully complete a session—once your learner releases payment, you’ll receive your fee minus Guruu’s commission.

How do I write a strong profile?

Your profile is your chance to stand out and convince learners to choose you. Think of your bio as a sales pitch—it should clearly explain why you're the best fit for their needs.

A strong bio should include:

  • The topics or knowledge you offer
  • Your industry experience
  • Relevant formal qualifications
  • Any awards or recognition
  • Experience working with young people (if applicable)
  • A bit about yourself—your background, interests, and personality

Keep your bio concise, engaging, and jargon-free, ensuring it’s easy for anyone to understand. Let your personality shine!

A clear, high-quality profile photo is essential. Look directly at the camera, smile, and use good lighting. A well-taken smartphone selfie works fine—just make sure it's sharp and high-resolution.

Important: Your profile must contain accurate and up-to-date information. Misleading or fraudulent accounts are strictly prohibited. You are responsible for your account activity and password security. Also, ensure your time zone is correct, as users will book sessions based on your listed availability.

How does payment work?

When a user (learner) books a session with you, they pay in advance, and the funds are securely held until the session is completed. Once your user releases payment—or a dispute is resolved—your earnings are transferred to your nominated Paypal or Stripe account, minus Guruu’s 10% commission.

How does tax work?

When you earn income through Guruu, you are not an employee of Guruu—you operate as an independent service provider. This means you are responsible for reporting and paying your own taxes in accordance with the laws of your country or state.

As an independent provider, you are not entitled to employee benefits such as superannuation or leave entitlements. For more details, please review our Terms of Use and FAQs on employment status.

How does video recording work?

All sessions are automatically recorded, and both you and your learner can download the recordings from your dashboards shortly after the session ends.

We recommend saving your recordings to your local device, as Guruu may delete older videos at its discretion, without prior notice, to manage storage capacity.

Privacy Notice: Session recordings cannot be published or publicly shared without the prior written consent of all recorded parties, except when shared with a parent or legal guardian of a minor. Failure to comply with this policy could result in legal action.

Guruu does not review recordings unless they are submitted as evidence in a dispute or complaint.

How do cancellations and refunds work?

When setting up your profile, you’ll select a cancellation policy, which will apply to all your bookings.

  • If a user cancels a session, any refund will be processed according to your selected cancellation policy.
  • If you cancel a session, the user will automatically receive a 100% refund.

Frequent or unjustified cancellations can negatively impact your reputation and status on Guruu. Late cancellations may also result in penalties, as they make it difficult to book another user in your available time slot.

How much should I charge?

Your pricing is entirely up to you, with no maximum rate—however, a minimum charge of AUD $25 per hour applies.

Your ideal rate depends on several factors, including your expertise, competition, education, experience, location, language, and—most importantly—your ratings and reviews. Many Guruus start with a lower rate to gain experience and build a strong reputation, then increase their pricing over time, but this is entirely at your discretion.

All pricing on Guruu is displayed in AUD. Be sure to review our Terms of Use and Payment Policies to fully understand how payments work.

Do I need liability insurance?

As a Guruu, you operate as an independent contractor or business, meaning you are responsible for managing your own taxes and arranging any necessary insurance.

While liability insurance is not required to use Guruu, you should explore your options to protect yourself and your business. There are many providers available, so it's worth shopping around for the best coverage to suit your needs.

For reference, here are some options we found online (these are not endorsements):

  • Bizinsure (USA)
  • Bizcover (Australia)
  • Compare the Market (Australia)

We encourage you to research thoroughly and choose the coverage that best fits your circumstances.

What is my employment classification?

When you earn income through Guruu, you are not an employee of Guruu—you operate as an independent service provider. This means you are responsible for reporting and paying your own taxes in accordance with the laws of your country or state.

As an independent provider, you are not entitled to employee benefits such as superannuation or leave entitlements. For more details, please review our Terms of Use and FAQs on employment status.

How is Guruu funded?

Guruu is a user-funded platform. We take a small service from users (our learners) and apply a commission to our service providers (Guruus). This revenue funds the platform and its team.

How do I handle negative reviews?

Online reviews play a key role in building your reputation—more positive reviews can lead to more bookings and higher earnings. We understand that receiving negative feedback can be frustrating, but it’s important to stay calm and professional.

Take a step back and assess the feedback. Is it valid? Can you learn and improve from it? If you believe the review is unfair, consider reaching out to the user with a polite, professional message acknowledging their experience and, if appropriate, offering an apology. They may even give you another chance.

Guruu has clear guidelines for reviews outlined in our Community Standards. If you believe a review violates these rules, contact our team at help@guruu.co.

When were these FAQ last updated?

Testimonials.

Don’t take our word for it. See what other people say.
The app made it so easy to connect with people from around the world. Video recording was available within minutes.
Bianca, Beta Tester.
Melbourne, Australia.
A seamless experience—quick setup, intuitive design, and great for meeting international contacts. Looking forward to seeing how it evolves.
Gabriel, Beta Tester.
Lisborn, Portugal.
Impressed by how fast everything worked. Video recording was ready in 15 minutes. Excited to support the founders on this journey.
Cat, Beta Tester.
London, United Kingdom.
Being able to record sessions made a huge difference. My session was very technical, and I could revisit everything at my own pace.
Patricia, Beta Tester.
London, United Kingdom.
This makes scheduling so much easier. No need to coordinate travel—just connect when it suits you and pick up where you left off.
Jason, Beta Tester.
Melbourne, Australia.
I can see this being great for kids. Parents can watch recordings later, making it easier to support their learning.
Emma, Beta Tester.
Melbourne, Australia.

Need help?

Find answers to common questions about Guruu.
Help Center
How to get started.
Sign up for a free account on Guruu and choose whether you want to be a Guruu (tutor) or a user looking to learn. If you're sharing your expertise, be sure to upload a high-quality headshot to build trust and credibility.
How does it work?
Guruu makes learning easy in just five steps:
1. University students create a free Guruu profile, set their availability, and choose their pricing.
2. Learners sign up as users for free, browse tutor profiles, send messages, book sessions, and prepay.
3. Sessions take place through Guruu’s built-in video conferencing, with recordings available for replay.
4. After the session, users release payment to their Guruu.
5. Users leave a rating and review, helping Guruu tutors build their reputation.
How do I pay?
Payment is taken at the time of booking and held securely until the session is completed. Once the session ends, users are prompted to release payment to their Guruu. For more details, visit our Help Center.
Tell me about ratings.
Every time you use Guruu, we encourage you to leave a rating and review for your Guruu. This helps ensure high-quality experiences by providing valuable feedback, allowing Guruu to recognise top-rated people and continuously improve the platform. Your reviews also help other users find the best Guruu for their needs.
How do I become a Guruu?
Sign up for a free account and select "Guruu" as your role. After verifying your email, you'll be guided through our onboarding process to set up your profile, add a photo and bio, and set your pricing and availability. When a learner books a session, you'll receive a confirmation email, and the session will be conducted via Guruu’s built-in video conferencing. Payment is released at the end of the session, along with a rating and review to help build your reputation.