Guruu FAQs
FAQ
Getting started
Guruu connects you with learners around the world who want to learn from your experience. It’s free to join, and you can teach from anywhere with an internet connection.
Creating your profile
Your profile is your shopfront. Add a great photo, a short bio, and a clear list of what you teach. Be genuine — honest profiles build trust and attract the right learners.
Setting your rate
You decide your hourly rate and availability. The minimum is AUD $25 per hour, but there’s no upper limit. You keep 85% of your session fee, minus Stripe’s processing fees.
How payments work
Learners pay in advance through Guruu. Funds are held securely until the session is complete, then released automatically to your account.
Video sessions
All sessions run through Guruu’s built-in video platform (powered by Twilio) — reliable, secure, and simple to use. Every session is recorded for safety and review.
Cancellations
Each Service Provider (“Guruu”) can set your own cancellation policy. We offer three cancellation policy options—Flexible, Moderate, or Strict—which can be updated at any time in their account settings.
The applicable cancellation policy for a session is the one in effect at the time the booking is confirmed (when payment has been received by Guruu).
If a Guruu changes their cancellation policy after a booking is confirmed, the original policy—the one active at the time of confirmation—continues to apply to that booking.
The selected cancellation policy is always displayed on the Guruu’s public profile page, so learners can review it before booking.
If you cancel a booking, your learner receives a full refund. Frequent cancellations may affect your ranking.
Taxes & insurance
You’re an independent provider, not an employee. This means you manage your own taxes and insurance. See our Payment Policy for more detail.
Building your reputation
After each session, learners can leave a review. Positive feedback helps you attract more bookings and raise your rates over time.