Guruu FAQs
FAQ
Getting started
Guruu connects you with learners around the world who want to learn from your experience. It’s free to join, and you can teach from anywhere with an internet connection.
Creating your profile
Your profile is your shopfront. Add a great photo, a short bio, and a clear list of what you teach. Be genuine — honest profiles build trust and attract the right learners.
Setting your rate
You decide your hourly rate and availability. The minimum is AUD $25 per hour, but there’s no upper limit. You keep 85% of your session fee, minus Stripe’s processing fees.
How payments work
Learners pay in advance through Guruu. Funds are held securely until the session is complete, then released automatically to your account.
Video sessions
All sessions run through Guruu’s built-in video platform (powered by Twilio) — reliable, secure, and simple to use. Every session is recorded for safety and review.
Cancellations
As a Guruu, you can choose from three cancellation policies — Flexible, Standard or Strict — depending on what works best for you. Each policy has different cancellation deadlines and refund amounts. Your selected policy is displayed on your public profile so Learners can review it before booking. The policy agreed to when a Booking is confirmed will always apply to that Booking, even if you select a different policy later. You can change your cancellation policy in your account settings, but only when you have no active or upcoming Bookings and no outstanding Session earnings held by Guruu. Once your completed Sessions have been settled and your earnings successfully transferred to your Stripe connected account, you can change your policy again. If you cancel a confirmed Booking, your Buyer receives a full refund, including the Booking Fee. Repeated cancellations may also affect your standing on Guruu. Remember, your cancellation policy protects both you and your Learners by making the terms clear before a Session is booked.
Changes to bookings
As a Guruu, you can choose whether you're willing to accept last-minute changes to Bookings. You can manage this preference in your account settings. If you accept last-minute changes, Learners may request another available Session time, but you are not obliged to accept every request. A Booking can only be rescheduled when the proposed change has been accepted by the relevant parties. If you do not accept last-minute changes, Learners cannot submit rescheduling requests within the applicable last-minute period. A rescheduling request does not automatically change or cancel a Booking. Until you accept the request, the original Session remains confirmed at its scheduled time, and the cancellation policy agreed to when it was booked continues to apply. If you decline a request or don't respond, the original Booking remains in place. An unanswered request does not automatically entitle the Buyer to a refund. If you cannot attend the original Session, you should cancel the Booking rather than assume a requested change has been accepted. The applicable Guruu cancellation and refund rules will then apply.
Taxes & insurance
You’re an independent provider, not an employee. This means you manage your own taxes and insurance. See our Payment Policy for more detail.
Building your reputation
After each session, learners can leave a review. Positive feedback helps you attract more bookings and raise your rates over time.
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