Cancellations & Refunds (Learner Guide)
Cancellation policies, refunds, no-shows, and technical issues.
What is the cancellation policy on Guruu?
Each Guruu chooses a cancellation policy (Flexible, Moderate, or Strict). The policy that applies is the one in effect when you book.
Why it matters: you can make an informed decision before paying.
How it works: check policy on profile → book → policy locks for that booking.
Good to know: if your schedule is uncertain, choose a Guruu with a more flexible policy.
Where do I see the cancellation policy before booking?
On the Guruu's public profile page.
Why it matters: transparency reduces surprises and disputes.
How it works: open profile → review policy → decide before paying.
Good to know: if it's not clear, message the Guruu before booking.
What happens if I (the learner) cancel?
Refund outcome depends on the Guruu's policy and the timing of your cancellation.
Why it matters: timing can change what is refundable.
How it works: check policy → cancel in-platform → booking follows the policy.
Good to know: cancelling early is the best way to avoid fees and friction.
What happens if the Guruu cancels?
You receive a refund under platform rules and can rebook with another Guruu.
Why it matters: your time and payment are protected.
How it works: provider cancels → refund issued → rebook.
Good to know: if you're on a deadline, book someone with multiple available times.
What if I miss the session without notice?
If you no-show, the full payment may be released to the Guruu.
Why it matters: no-shows are treated differently from cancellations.
How it works: if you can't attend → cancel early under policy instead of no-showing.
Good to know: if something unavoidable happens, message immediately — it may help preserve goodwill.
What if there's a technical issue during the session?
If a session is materially affected by a verified technical issue not caused by either party, Guruu may review the case and require a re-run or refund at its discretion.
Why it matters: there's a fair pathway when technology fails.
How it works: document what happened → keep messages on-platform → request review.
Good to know: time stamps and screenshots help support validate the issue faster.
How long do I have to raise a dispute or refund request?
Within three (3) days of session completion.
Why it matters: dispute windows keep resolution timely and evidence clear.
How it works: raise the issue promptly → include context → follow dispute process.
Good to know: if you think something went wrong, don't wait — later reports are harder to assess.
Can a Guruu change their cancellation policy after I book?
They can change it for future bookings, but your booking keeps the policy that applied at confirmation.
Why it matters: prevents "policy switching" after you've paid.
How it works: policy locks at booking → later changes apply only to future bookings.
Good to know: always check the policy before paying, even if you've booked that Guruu before.