Learner FAQs

Help for Learners

General information for users looking to learn something new

Help for Guruus

General information for service providers wanting to earn money on guruu.co

Help for Younger Users

General information for users aged under 18 years old

Rules & Guidelines

General information for including terms and community standards

FAQ

Before you begin
Guruu connects learners with experts in every field — all through secure video sessions. You can learn anything, from exam prep to photography or business mentoring.
Finding a Guruu
Search by topic or skill, compare profiles and reviews, and message a Guruu to check they’re the right fit before booking.
Communicating with your Guruu
Messaging happens safely inside Guruu. Keep chats friendly, focused, and relevant to your session.
Choosing your Guruu
Each profile lists experience, qualifications, and availability. Once you’ve found your match, book a time that suits you and pay securely through Guruu.
Treat a booking as a contract
Booking a Guruu means both sides agree to meet at the chosen time and deliver the session as described.
Booking Guruus for children
Learners under 18 must have an account set up by a parent or guardian. Guardians can access session recordings and are responsible for supervision.
What you can’t ask for
Certain services (like completing homework or offering medical or financial advice) aren’t allowed. See the full list in our Community Standards
How much does it cost?
Each Guruu sets their own rate. You’ll see the price upfront before booking, plus a small service fee and any required taxes.
How do payments work?
All payments are handled securely through Stripe. Guruu holds funds until your session is complete, then releases them to your Guruu.
Cancellations or changes
You can reschedule or cancel in your dashboard. Refunds depend on the Guruu’s cancellation policy — check their profile for details. Some Guruus accept requests for last-minute changes, while others do not. You can check your Guruu's preferences before booking. If your Guruu accepts last-minute changes, you can request another available time, but your Guruu must agree before the Booking changes. Submitting a request does not guarantee a reschedule. Until your Guruu accepts, your original Session remains confirmed, and its cancellation policy continues to apply. If your Guruu does not accept last-minute changes, you won't be able to request a reschedule within the applicable last-minute period. If your Guruu doesn't respond to your rescheduling request, your Booking remains confirmed for its original date and time unless your Guruu accepts the proposed change. If the request is declined or unanswered, you should still attend your originally scheduled Session or cancel it in accordance with the cancellation policy accepted when booking. An unanswered rescheduling request does not automatically cancel your Booking or entitle you to a refund.
Reviews
After each session, leave a short review to help your Guruu grow and guide other learners. Need the fine print? Head to the Help Centre for full details on payments, cancellations, and disputes.

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