Guruu is a platform where you can learn almost anything, with a diverse community of experts from all backgrounds. Who knows? One day, you might even become a Guruu yourself and share your own knowledge with others!

Before getting started, please note that there are restrictions on what you can ask Guruus to do. To understand these guidelines, review our Community Standards and familiarise yourself with our Terms of Use.

While there are no minimum age requirements for learners, we have special policies for users under 18. Users under 18 years old will need help from their guardian to onboard. To learn more, visit our Younger Users Information page.

For additional details, we recommend reading our General FAQs alongside the User (Learner) FAQs.

Guruu makes it easy to find the right expert for your needs. Simply use the search feature to type in a subject you’re interested in, and our system will match you with relevant Guruus. Take your time to read their bios, check their reviews, and reach out with any questions about their sessions.

Note: Messaging restrictions apply and are outlined in our Community Standards.

Effective communication is key to finding the right Guruu. You’re welcome to ask questions before booking to ensure they’re the right fit for you. However, all messaging must follow our Community Standards.

Spamming other users, including Guruus, is strictly prohibited. This includes sending mass messages, unsolicited offers, commercial promotions, abuse, or any content designed to direct users away from Guruu. Messages should be relevant to the Guruu’s profile and the knowledge they offer—please respect their time and privacy.

Users who violate these guidelines risk account suspension.

Take your time exploring different Guruus before making a booking. Each profile includes details about their skills, experience, and qualifications, along with reviews from other learners. Be sure to read their cancellation policy and feel free to message them with any questions or to clarify your expectations for the session.

Once you’ve found the right Guruu, select an available time slot on their calendar and book your session. You’ll pay upfront, but funds are securely held by Guruu until the session is completed, at which point your Guruu is paid.

Important: If you have specific expectations, communicate them clearly with your Guruu before booking to ensure agreement. Payment disputes cannot be made if expectations were not agreed upon upfront.

For more details on payments, see "Paying My Guruu" below.

When you book a Guruu, you’re entering into a contract where they agree to share their knowledge with you. Like any contract, both parties have expectations that should be agreed upon upfront.

You can expect your Guruu to be honest about their skills, experience, and knowledge, to show up on time, and to adhere to our Community Standards.

If you are under 18, you are not legally able to enter into a contract on your own. This is why a parent or legal guardian must set up your account. For guidance on this process, visit our Younger Users Information page.

While there is no minimum age for learners, we have special policies for users under 18. For more details, visit our Younger Users Information page.

If you're booking a Guruu for a child—such as a tutor for school support—we strongly recommend choosing Guruus who specify they work with children and are willing to provide government-issued ID for verification.

Guruu does not provide real-time session monitoring, so parents and legal guardians are responsible for supervising young children during sessions. However, all sessions are recorded and accessible via the child’s dashboard, allowing parents to review them afterward without violating Guruu’s privacy policy.

We have strict guidelines on content involving or targeting children. Please review our Community Standards and report any suspicious activity immediately to help@guruu.co.

While Guruu offers a wide range of knowledge sharing opportunities, certain services are not allowed due to legal, financial, or ethical risks. We also prohibit services that do not align with our values and policies. You can find a full list of prohibited services in our Community Standards.

Some restricted services include, but are not limited to:

• Illegal or misleading services
• Financially risky services
• Piracy, hacking, or any unauthorised access services
• Academic dishonesty, such as completing assignments
• Medical consultations or treatment
• Adult content, nudity, or sexual activity
• Violent, self-harm, or criminal-related content

For the safety and integrity of our platform, please ensure your requests comply with Guruu’s policies.

When you book a Guruu, you’ll pay the rate listed on their profile, plus a small service fee and any applicable taxes (such as GST or sales tax) as required by law.

Guruu does not process tax exemptions. If eligible, users should seek reimbursement from their local tax authorities.

All prices on Guruu are displayed in Australian dollars (AUD).

Guruu processes payments securely through Stripe, accepting all payment methods supported by Stripe. We do not see or store your credit card information on Guruu.

If a refund is issued, the funds will be returned via Stripe to the original payment method used.

Both users and Guruus can cancel a booking, but certain conditions apply:

• If your Guruu cancels, you will receive a full refund.
• If you cancel, your refund will depend on the Guruu’s cancellation policy, which is available on their profile.
• Some Guruus allow late changes, while others have stricter policies, so always check their cancellation terms before booking.

Changing a Booking

To modify a session, go to Sessions in the top-right corner of your screen. You’ll find an option to reschedule your session on the right side of your booking.

After your session, you’ll be prompted to pay your Guruu and leave a review. You’ll have three options:

1. Pay Now – If you’re satisfied with your session, we encourage you to pay immediately so your Guruu isn’t left waiting.

2. Dispute Payment – If your Guruu violated our Community Standards or did not meet pre-agreed requirements, you may dispute the payment. However, simply being unhappy with the session is not a valid reason for a dispute. If you had specific expectations, they should have been clearly communicated and agreed upon beforehand. Disputes initiate a mediation process, during which Guruu may review session recordings. Once a decision is made, it is final.

3. Skip – If you need more time, you can skip payment temporarily. However, after 48 hours, funds will be automatically released to the Guruu unless a dispute has been lodged.

Important Notes:

• Payment disputes can only be made if the Guruu:
  • Breached our Community Standards
  • Did not fulfill agreed-upon requirements
• Guruus must accurately represent their skills and conduct sessions professionally.
• Disliking a session is not a valid reason to withhold payment. If you’re unsatisfied, you can reflect this in your review.

Guruu encourages both learners and Guruus to leave honest and independent reviews. Reviews help maintain the quality of our platform and assist other users in making informed decisions.

After your session is completed and payment is made, we encourage you to share your experience. Reviews should be genuine and free from pressure or coercion. If you feel pressured to leave a specific review, please contact us at complaints@guruu.co.

If you’re unhappy with your session, we recommend addressing your concerns directly with your Guruu during the session, if possible. This allows them to make adjustments to better meet your needs. If you choose to leave a negative review, ensure it is constructive and focuses on areas for improvement.

Reviews may be challenged or removed if they contain personal attacks, dishonest claims, or violate our Community Standards.

January 2025